My Measurement Assistant 4.0 - The Future of Self-Service

Slide Note

My Measurement Assistant 4.0 is a cutting-edge self-service application designed to enhance customer experience and support for ABB measurement devices. It offers a wide range of features such as spare parts identification, error code identification, temperature performance estimation, and remote support. Accessible from mobile devices and web browsers, it provides guided tutorials, quick troubleshooting, and easy access to support resources. With innovative functionalities like AutoID and a focus on sustainability through lifecycle management, My Measurement Assistant sets a new standard for user-friendly and efficient support tools in the industry.

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My Measurement Assistant 4.0 The future of self-service

Agenda Voice of the customer The latest version New features

Voice of the customer

Voice of the customer Proof is in the pudding My favorite is the Spare Parts Catalog . It allows me to quickly find the items that customers need, which is very convenient. Channel partner Whenever I present My Measurement Assistant to customers the reaction is always very positive, the value is clear. Customers especially like the idea of short videos, checklists and the error checking feature. In a recent presentation to a chemical customer the link to the app was immediately shared with one of their sites to help with the commissioning of a Vortex meter.

Introduction

My Measurement Assistant is the best way to get the right support on site. Accessible from your phone or web browser, you have access to guided tutorials and checklists. You will find commissioning & troubleshooting guidance, as well as downloadable reports on actions taken plus a catalogue of connected spare parts, with the option to request a quote. Support is made easy with Remote Insights for service over the shoulder guidance and quick access to ABB contact and feedback function. The AutoID functionality enables you to reach additional information by scanning device QR Codes. In a few easy steps you can determine if your process is suitable for the award winning NINVA temperature sensor. A new lifecycle management feature delivers on ABB s commitment to sustainability. Find relevant disposal and recycling information for your ABB device. My Measurement Assistant offers you support from purchase, commissioning, troubleshooting and disposal of your ABB devices.

My Measurement Assistant Features SPEED UP MAINTENANCE SPARE PARTS IDENTIFICATION Winning features ERROR CODE IDENTIFICATION (NAMUR) 24/7 EASY ACCESS & NAVIGATION TEMPERATURE PERFORMANCE ESTIMATOR END-OF-LIFE SERVICES REMOTE SUPPORT, CONTACT & FEEDBACK * N E W F E A T U R E S

My Measurement Assistant The most progressive self-service web application Runs on popular mobile devices (Android & iOS) and standard web browsers (Internet Explorer, Chrome, Safari, Firefox). Developed to support instrumentation customers to commission and troubleshoot ABB measurement devices Assists with guided tutorials and videos for a more efficient use of personnel's time Easy to access via ABB Ability Marketplace: https://my- measurement- assitant.marketplace.abb.com

My Measurement Assistant Supported devices Vortex & Swirl CoriolisM aster ProcessM aster HygienicM aster Non-invasive temperature Pressure transmittersPositionersTemperature sensors ThermalMass flow Verification FSM4000 Water Master 2 Aqua Master 4 CWA Ethernet for flow LST200/30 0/400 CGA COMING Q1 - 2022

My Measurement Assistant De-skilling maintenance for self-maintainers Without My Measurement Assistant Maintenance managers Maintenance assistants Time to diagnose Time to get support ABB Solution With My Measurement Assistant Maintenance team Troubleshooting che cklist My Measurement Assistant Video tutorials Increased knowledge & experience

My Measurement Assistant Demo videos Subscribe to the ABB Measurement Expert YouTube channel to watch the My Measurement Assistant videos My Measurement Assistant https://www.youtube.com/watch?v=g1sPw46mXDs

New features

Improved search functionality Search for relevant product information in any section, and overall.

End-of-life service Sustainable lifecycle management made easy by finding recycling & safe disposal information for the products that have reached the end of their life.

End-of-life service management 01. 02. 03. Enabling safe & sustainable service operations Find the information for products under spare parts section Access recycle/disposal documents Safe sustainable waste management .

Remote service support Live guidance from ABB expert via camera with live on-screen annotations.

Remote service support 01. 02. problems fast and first time03. Enabling safe & sustainable service operations Save on travel costs while accessing knowledge from ABB experts across the globe Improved efficiency, fixing Improved quality of repair, dedicated access to areas of repairs, tech support, warranty & return etc. .

Global support Find the correct support contact by country, product line and topic.

Have you considered NINVA? Temperature Performance Predictor a new era in temperature measurement

Temperature Performance Predictor 01. Enter process parameters02. 03. Saving costs and eliminating the need for thermowells Receive a graphically performance estimation Temperature measurement made easy .

Commission & troubleshoot Get professional commissioning and troubleshoot support and achieve optimal performance from your device

Commissioning & troubleshooting 01. 02. 03. Professional, fast and easy. Select commissioning or troubleshooting from the main menu Select product variant and complete the health & safety checklist Create service support or download the report .

Evolution of learning Evolving from reading books, to reading online and finally arriving at learning through watching videos

Tutorials & manuals 01. 02. 03. Step by step instructions in short easy to navigate videos Select tutorials & manuals and search according to task and product Browse through a series of videos for comprehensive instructions. Videos are available offline. Search and find all relevant documents, quick and easy. .

Spare parts Extend the lifecycle of your ABB devices by finding the right spare parts fast, and request a quote, direct from My Measurement Assistant

Spare parts 01. 02. 03. All you need to know in one convenient application Select spare parts from main menu Select product variant and define quantity Request quote for selected spare parts .

Error code identification Identify errors according to NAMUR logic, and find resolution steps

Error code identification 01. 02. 03. All you need to know in one convenient application Select error code from main menu Select product variant and enter the diagnosis code Identify error code and find resolution/ troubleshooting steps .

AutoID function Quick and easy way to find product information

AutoID function 01. 02. 03. All you need to know in one convenient application Scan the sticker with the QR code, placed on the side of the product Open the link from new.abb.com View dedicated page for the product .