June 2024 IT and Service Performance Overview

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The Information Technology Report by Mick Hanna highlights the incident and service availability in June 2024, showcasing the Retail Market IT systems meeting all SLA targets. The report emphasizes on Market Data Transparency and provides details about maintenance activities and system outages. It also includes performance metrics such as MarkeTrak availability and response time. Additionally, the ListServ statistics and Weather Moratorium Removals for the month are outlined. The report gives a comprehensive overview of IT and service performance in June 2024.

  • Report Overview
  • IT Performance
  • Service Availability
  • SLA Targets
  • Incident Reporting
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  1. Information Technology Report Mick Hanna Manager, Market Applications Services Support ERCOT Public July 2024

  2. Incident Report Highlights Service Availability June 2024 Retail Market IT systems met all SLA targets. Market Data Transparency IT systems met all SLA targets. Retail Incidents & Maintenance June 2024 June 23rd Maintenance Performed Non-Retail Incidents & Maintenance June 2024 June 27st R6 Releases implemented. June 28th ERCOT experienced an unplanned system outage of the Market Participant Identity Management (MPIM) system from 9:50-11:57 June 28th, 2024. . ListServ Incidents & Maintenance June 2024 None SLA Documents and Incident Reporting https://www.ercot.com/services/sla/ 2 PUBLIC

  3. MarkeTrak Performance MarkeTrak Availability (%) Response Time (seconds) Monthly Average .26 .69 .63 .77 June 2024 SLO (seconds) 12 Month Average .36 2.21 .61 1.47 API QueryDetail API QueryList API Update GUI Average 100.00 100.00 100.00 99.89 99.97 2 10 10 10 Historical Performance 3 2.5 2 1.5 1 0.5 0 2023/07 2023/08 2023/09 2023/10 2023/11 2023/12 2024/01 2024/02 2024/03 2024/04 2024/05 2024/06 0.33 0.28 0.35 0.35 0.39 0.37 2.49 2.26 2.45 2.46 2.01 2.04 0.64 0.49 0.49 0.52 0.60 0.62 QueryDetail QueryList Update 0.41 2.14 0.61 0.4 1.94 0.6 0.32 1.77 0.53 0.24 0.57 0.35 0.24 0.66 0.35 0.26 0.69 0.63 QueryDetail QueryList Update 3 PUBLIC

  4. June ListServ Stats ListServ Post Trends 4500 4000 3876 Posts 480493 Recipients RMS List Highlights 51 Posts 9 New Subscriptions 2 Unsubscribes TDTMS List Highlights 3 Posts 0 New Subscriptions 0 Unsubscribe 3500 3000 2500 2000 1500 1000 500 0 2023/07 2023/09 2023/11 2024/01 2024/03 2024/05 ListServ Recipient Trends 700000 600000 500000 400000 300000 200000 100000 0 2023/07 2023/09 2023/12 2024/02 2024/04 2024/06 4 PUBLIC

  5. Weather Moratorium Removals 6/26/2024 weather_moratoriums 6/24/2024 weather_moratoriums 6/25/2024 weather_moratoriums 6/19/2024 weather_moratoriums 6/16/2024 weather_moratoriums 6/10/2024 weather_moratoriums 5/29/2024 weather_moratoriums 6/9/2024 weather_moratoriums 5/27/2024 weather_moratoriums 5/29/2024 weather_moratoriums 5/29/2024 weather_moratoriums 5/30/2024 weather_moratoriums 5/22/2024 weather_moratoriums 5/16/2024 weather_moratoriums 5/13/2024 weather_moratoriums 5/8/2024 weather_moratoriums 5/23/2024 weather_moratoriums 6/26/2024 weather_moratoriums 5/31/2024 weather_moratoriums 5/14/2024 weather_moratoriums Baggera777@YAHOO.COM david.hunt@ONCOR.COM joscelyn32@GMAIL.COM jparedes@TYRENERGY.COM Swebb0274@YAHOO.COM kevin.nodarse@NEXTERAENERGY.COM zahra.thurman@YSTAS.COM tanner@TXRYAN.COM britneyclark85@GMAIL.COM ross.richardson@MOMENTUMMIDSTREAM.COM SIGNOFF sarah.bakker@FLATROCKENERGY.NET moose.gg35@GMAIL.COM max.servera@DENVERENERGYGROUP.COM windo@BIGDATAENERGY.COM jasonherod@YAHOO.CA tattoogirl3081@GMAIL.COM btoney@WTGGAS.COM tywneshia.coleman@SHELLENERGY.COM tmarsh@TNSK.COM doug.hester@TALENENERGY.COM SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF AUTODEL AUTODEL AUTODEL 6/28/2024 6/11/2024 5/13/2024 5/13/2024 5/13/2024 5/13/2024 5/13/2024 5/13/2024 5/13/2024 5/13/2024 weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums rvelasquez@AGRGROUPINC.COM Rcongi@ENERGYTEXAS.COM kristina@SMARTBPOLLC.COM Michelle.Rios@SHELLENERGY.COM andrew.few@MP2ENERGY.COM tsperry@PULSEPOWERTEXAS.COM marsha.pierce@MP2ENERGY.COM klaferney@SMARTBPOLLC.COM YVETTE.NELSON@GEXAENERGY.COM KELDRON.MILLS@GEXAENERGY.COM AUTODEL AUTODEL AUTODEL AUTODEL AUTODEL AUTODEL AUTODEL AUTODEL AUTODEL AUTODEL 5 PUBLIC

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