JCAD.LACHS User Group Meeting 2017 Recap

Detailed summary of the JCAD.LACHS User Group Meeting held in 2017, including the agenda, points discussed, organizational focus, customer satisfaction survey results, quotes from attendees, and new JCAD clients that were onboarded. The meeting covered various topics such as company matters, GDPR discussions, product demos, progress updates, and future roadmap plans. The customer satisfaction survey results reflect positively on the quality of services provided by JCAD. The quotes highlight the responsive and helpful support provided by the JCAD team to its users. Additionally, the list of new clients showcases the growing client base of JCAD.

• JCAD
• LACHS
• User Group Meeting
• 2017 Recap
• Customer Satisfaction

hamo_d Follow

Uploaded on Sep 10, 2024 | 0 Views

Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

Presentation Transcript

1. JCAD LACHS - User Group Meeting Date: 2017 Venue:

2. Points of order 2

3. Agenda 10:00 Tea & Coffee 10:30 JCAD - Company Matters & intro to today 10:50 LACHS 4 - Tips & Tricks and Common Support Qs 11:20 Tea / Coffee 11:40 GDPR discussion and our approach 12:00 MOJ Portal Demo 12:30 Lunch 13:30 LACHS 5 Progress, Roadmap & LACHS Home Working, AR, PA 14:30 LACHSFNOL & Accident Reporting 14:45 Q&A / AOB / TTFN 15:00 Close 4

4. JCAD Organisational Structure

5. Our focus 2017 /2018 2015 /2016 Roll out of LACHS V5 Completion of MOJ Portal integration Completion of LACHS 5 CLOUD Completion of LACHS 5 Recruitment of Marketing Executive Expansion & internationalisation of CORE Start redevelopment of CORE Enlargement of development team Completion of JCAD website development Specifically with reference to risk & compliance Develop new markets to grow business Develop and test hosted solution for LACHS

6. Customer Satisfaction Survey Results 2017 Percentage of respondents who rated our services as excellent or good Quality of telephone support 87% Quality of email support 82% Speed of response 90% Training 63% Implementation of application/upgrades 74% How would you rate CORE? 80% How would you rate LACHS? 92% Would you recommend JCAD? 91% 7

7. Quotes You should have an on line reference guide to assist JCAD system users I've always found support from JCAD to be responsive and helpful. Special thanks to Kush Rahman for help in the past. I usually get the problem I have solved by your staff the same day which is helpful Very impressed with support I had a big problem which Kush sorted really quickly! 8

8. New JCAD Clients Unilver SMD Ltd Islamic Relief Worldwide Central Bank of Armenia Kent CC West Sussex CC N & NE Lincolnshire Councils Leeds Bradford Airport Peugeot Citroen Group Hanover Housing Scotland Gateshead Council Surrey Council Colt Technologies

9. What have the team been upto? Damian 7 triathlons, Moyleman off road marathon, Chichester half marathon Adrian Great South Run, Beachyhead Marathon, will be doing the London marathon 2018 Tim dance and jive competitions Jackie signed up for the London marathon 2018 Simon Berry Haslemere Dynamos FC Phil Wheatsheaf Pub FC Catherine will be performing with the dance company, Basingstoke tappers at the Haymarket Theatre in Basingstoke on the 17th December - http://www.basingstoketappers.co.uk/index.php

10. Contact Information JC Applications Development Ltd Manor Barn Hawkley Rd Liss Hampshire GU33 6JS 01730 712020 www.jcad.co.uk 11