Insights into New York City Restaurant Inspection Survey Results
Explore the results of restaurant inspections in New York City, including the letter grade system, frequency of inspection, demographics of establishments, current letter grades, viewpoints on the grading system, and the impact on operating costs. Discover data from surveys conducted by the City Council and gain a deeper understanding of how restaurants are evaluated and rated for sanitation and cleanliness.
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Restaurant Inspection Survey Results MARCH 7, 2012
Letter Grade System In July 2010, New York City instituted the letter grading system, requiring food service establishments to post letter grades corresponding to their sanitary inspection scores. Letter Grade Points A 0-13 B 14-27 C 28+
Frequency of Inspection 0-13 1 Year Points 14-27 Initial Inspection Re-Inspection 5-7 Months Points 28+ Re-Inspection 3-5 Months Points
Restaurant Inspection Survey Results January 10, 2012, the New York City Council released its Restaurant Inspection Survey o Administered online and in hardcopy o Offered in 7 languages 1,297 survey participants o Participants completed the survey in English, Spanish, Italian, Chinese & Korean o Survey participants representing all 5 boroughs Manhattan 650 Brooklyn 264 Queens 166 Staten Island 63 Bronx 32
Restaurant Demographics How many employees work in your establishment? How many employees work in your establishment? What type of establishment do you operate? What type of establishment do you operate? Bakery 4.1% 4.1% 22.1% 22.1% 15.6% 15.6% Bar/Pub 24.8% 24.8% 27.5% 27.5% 1 - 5 Caf /Coffeehouse 6 - 10 Casual dining restaurant 11 - 20 7.0% 7.0% 11.9% 11.9% 21 - 30 Entertainment venue with food concession 12.7% 12.7% 30+ 38.2% 38.2% 1.0% 1.0% Fast food restaurant 18.3% 18.3% Fine dining restaurant 16.7% 16.7% Approximately how much does your establishment earn in gross annual Approximately how much does your establishment earn in gross annual sales? sales? 19.5% 19.5% 34.5% 34.5% $0 - $250,000 $250,001 - $500,000 $500,001 - $1,000,000 16.4% 16.4% $1,000,001 - $1,500,000 $1,500,001+ 11.9% 11.9% 17.6% 17.6%
Current Letter Grade What is your establishment s current letter grade? 17.1% 17.1% 1.3% 1.3% A B 14.6% 14.6% C Grade Pending 67.0% 67.0%
Viewpoints Rating the Letter Grade System On a scale of 1 to 5, how would you rate the letter grading system? 1 Poor Viewpoints of A Restaurants 2 Fair 1.6% 1.6% 3.0% 3.0% 3 Good 9.8% 9.8% 4 Very Good 19.7% 19.7% 5 Excellent 65.9% 65.9%
Viewpoints Increased Costs On a scale of 1 to 5, has the letter grading system increased the cost of operating your establishment? (fines, expediters, consultants, improvements, etc.) Viewpoints of A Restaurants 1 Yes, significantly 5.3% 5.3% 2.7% 2.7% 4.6% 4.6% 2 Yes, moderately 3 Maybe 19.4% 19.4% 4 No, not really 5 No, not at all 68.0% 68.0%
Viewpoints Interactions with DOHMH Professionalism of Inspectors o Have the inspector treat the business owner fairly and with respect. Relationship with DOHMH o I feel scared [to contact DOHMH], they have the power and can make your life a misery. So why bother. Communication with DOHMH o I didn't know that I can contact DOHMH. o Generally, we have to leave several messages before someone gets back to you sometimes weeks later. Or you have to go waste literally a half work day waiting to see someone at the office. Experience with DOHMH versus Health Regulators in Other Cities o Yes, in Las Vegas, the Health Department is tough but act as your partner to ensure food safety. In New York they act like we re the enemy.
Viewpoints Sample Violations Believed to Have No Bearing on Health and Safety Inadequate lighting Employees drinking beverages Plates/utensils improperly stored Leaky faucets Broken tiles Open doors Food Protection Certificate holder not present at beginning of inspection
Viewpoints Reform Recommendations Improve the consistency of the inspections Create a partnership between restaurants and DOHMH Provide restaurants with an opportunity to make corrections on the spot Reduce the amount of each fine
