Improving Airline Ancillary Service Fee Transparency

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Michael J. Reilly
March 30, 2023
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Worked for nearly three decades for major US-based carrier, with primary focus for 15 years on areas
covering:
Pricing;
R
evenue management;
I
ndustry standards
; and
R
elevant US and foreign regulations
For the past fifteen years, worked for the first air travel search engine and premier travel metasearch site.
Work included:
External representation to ATPCO and IATA;
Airline customer-facing issues; and
Internally interpreting airline policies to engineering staff for implementation and problem
resolution
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Confirmation of accuracy
and availability
Search engine returns
results to site
 
Consumer enters flight
parameters on search site
Site displays results
Flight parameters sent to
search engine
Check ATPCO for fares & rules,
OAG for schedules, and
carriers for availability
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Confirmation of accuracy
and availability
Search engine returns
results to site
 
Consumer enters flight
parameters on search site
Site displays results
Flight parameters sent to
search engine
Check ATPCO for fares & rules,
OAG for schedules, and
carriers for availability
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Confirmation of accuracy
and availability
Search engine returns
results to site
 
Consumer enters flight
parameters on search site
Site displays results
Flight parameters sent to
search engine
Check ATPCO for fares & rules,
OAG for schedules, and carriers
for availability
Identify correct
passenger-specific prices
 
Check ATPCO and carrier
databases for ancillaries
Ascertain relevant
passenger-specific info
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Longer search times
Fewer flights shown
More frustrating
search experience
Overloaded displays
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Enhancing transparency of airline ancillary service fees is vital in the aviation industry. Michael J. Reilly, with extensive experience in pricing, revenue management, industry standards, and regulations, highlights the complexities of airfare searches and the varied factors affecting ancillary fees. He proposes a rule to overhaul the search process for accurate passenger-specific pricing and information retrieval. This initiative aims to streamline the process and provide clearer insight into the fees associated with air travel.

  • Airline Ancillary
  • Transparency
  • Airfare Searches
  • Aviation Industry
  • Passenger Pricing

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  1. Enhancing Transparency of Airline Ancillary Service Fees Michael J. Reilly March 30, 2023

  2. Background Worked for nearly three decades for major US-based carrier, with primary focus for 15 years on areas covering: Pricing; Revenue management; Industry standards; and Relevant US and foreign regulations For the past fifteen years, worked for the first air travel search engine and premier travel metasearch site. Work included: External representation to ATPCO and IATA; Airline customer-facing issues; and Internally interpreting airline policies to engineering staff for implementation and problem resolution 2

  3. Airfare Searches Are Not As Simple As They May Seem Check ATPCO for fares & rules, OAG for schedules, and carriers for availability Consumer enters flight parameters on search site Flight parameters sent to search engine Search engine returns results to site Site displays results Confirmation of accuracy and availability 3

  4. Different Ancillary Fees May Be Stored in Different Databases 4

  5. Ancillary Fees Depend on Many Factors Status in loyalty programs Credit card Military status Baggage weight Origin & Destination 5

  6. Airfare Searches Are Not As Simple As They May Seem Check ATPCO for fares & rules, OAG for schedules, and carriers for availability Consumer enters flight parameters on search site Flight parameters sent to search engine Search engine returns results to site Site displays results Confirmation of accuracy and availability 6

  7. Proposed Rule Requires Overhauling the Search Process Check ATPCO for fares & rules, OAG for schedules, and carriers for availability Consumer enters flight parameters on search site Flight parameters sent to search engine Identify correct passenger-specific prices Check ATPCO and carrier databases for ancillaries Ascertain relevant passenger-specific info Search engine returns results to site Confirmation of accuracy and availability Site displays results 7

  8. What Does This Mean for Consumers? More frustrating search experience Longer search times Fewer flights shown Overloaded displays 8

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