Implementing Virtual Desktop Integration for Enhanced Business Operations

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State CIO priorities for 2011 include virtualization, cloud computing, networking, legacy application modernization, identity and access management, and more. The City of San Marcos implemented virtual desktop integration for increased efficiency, ROI, and environmental sustainability. Details on the deployment process, reasons for the move, return on investment, and background history are discussed.


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  1. City of San Marcos Virtual Desktop Integration

  2. State CIO Priorities for 2011 Virtualization (servers, storage, computing, data center) Cloud computing (software as a service, infrastructure, applications, storage) Networking (voice and data communications, unified communications) Legacy application modernization / renovation Identity and access management Document/Content/Records/E-mail management (active, repository, archiving, digital preservation) Social media and networking (Web 2.0 services, wikis, blogs, collaboration Security enhancement tools Business Intelligence (BI) and analytics applications Enterprise Resource Planning (ERP)

  3. Virtualization How many are doing Server Virtualization? How many are doing VDI? Implemented? Implementing Evaluating?

  4. NOREX International User Conference The question was How many companies are using Virtualization? 62 companies in attendance Out of the 62 Server Virtualization 100% Out of the 62 Virtual Desktop Integration HAVE IMPLEMENTED 17 EVALUATING 18 MORE THAN OF USERS ON VIRTUAL DESKTOPS 1 they had 100%

  5. Reason San Marcos made the Move Return on Investment Administration of Technology Deployment ease No additional FTEs Green initiative

  6. Return on Investment 4yrs 441 - Total number of Workstations Physical Desktops: $418,950 5 Year replacement schedule Replacement Computer - $950.00 2 Gig Ram; 250 Gig hard drive; 2.93 GHz Duo processor; 8x DVD-ROM; 5 year NBD warranty Virtual Desktop Integration: $399,744 Cost per device $306.00 = $87,000 Pano Logic Zero Client Storage 12 terabytes = $120,000 (EMC software & licenses) Servers 6 @ $10,500 = $63,000 VMware Vsphere, View, Converter $129,744 24 - CPU licenses 220 - View Licenses 1 Thinapp License

  7. Background History Ideas to deal with PC replacements Meeting with Citrix Council Remodeling (Dec 2009) Infrastructure About 70 Servers About 440 Desktops Network Layout(Physical location based Vlans) Disclaimer

  8. Initial Deployment Planning test phase VMware ESX 3.5 VMware view Server Base Using existing Dell 2950 Additional memory (64GB) Network Design Choosing HP Thin Clients Council 13 stations + about 4 others (Unix Based) Challenges Unix based thin client OS (Issues with peripherals) Choosing Panologic Devices 3 weeks time limit (inadequate testing) Building off Test bed

  9. Intermediate Deployment Separating VDI ESX from Servers Setting hardware standards for VDI (20GB HDD, Dual Processors, 2GB memory) Challenges Inadequate Planning (Storage, Memory, Network) Testing (Selecting appropriate users for testing) PC replacement driving VDI deployment User resistance

  10. Current State Hardware 4 Dell R710 running ESXi 4.1 96GB memory each 2 sockets with Quad Core Processors 8 1G Network ports 100megs to Desktops Vlans mimic Physical Network Pano Broker Vs VMware View Pano Remote 35% deployed about 150 users

  11. Departments Deployed In 150 Virtual Machines Fire Library Animal Shelter Utility Billing Engineering Council Chambers Electric Utility -Police -Finance -Parks & Recreation -Information Tech. -City Clerk -City Managers

  12. Applications ArcGIS ePersonality (Payroll) Adobe Prof. Novus Agenda Office Prof. 2007 Fire Programs Harris North Star (UB) Adobe CS5 Suite Nero 8 Scan Doc Doc Shell Scan all Pro Visio Tokay Oracle Financials Rescue Connection Maximo Laserfiche Clean Slate (Fortress) Active Networks (Class) CIS (RMS) Odyssey Coban (Digital Video) Omnixx CuteFTP Pontem Cemetery Spitfire RemitPlus

  13. Conclusion Known Issues Support of 3 or more monitors Scheduling of Anti-Virus updates Selection of employees for beta testing Link Cloning Limited to 500 VDI per Pano Broker Security Plan/Design/Test before Deployment Address User concerns (Keep them involved) Identify issue related/not related to VDI One Size does not fit all

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