Exploring the World of Hospitality Industry - Career Chats at Dougherty Valley High School

Delve into the realm of the hospitality industry through a lively discussion focusing on hotels, careers, education, and interactive sessions. Featuring insights from industry expert Barbara Miyao, this event sheds light on the essence of hospitality, basic hotel operations, and various department head positions. Discover the art of service and the key elements that shape this dynamic sector.

• Hospitality Industry
• Career Chats
• Hotels
• Education
• Barbara Miyao

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1. Dougherty Valley High School - Brown Bag Lunch Career Chats HOSPITALITY INDUSTRY

2. GOAL Provide you with a better understanding and knowledge of the hospitality industry What is it Focusing on hotels Careers Education Engaging & Interactive

3. WHY ARE YOU HERE TODAY? Name Grade level Area of interest

4. BARBARA MIYAO Attended City College of San Francisco Associate of Science in Culinary Arts & Hospitality Studies Transferred to University of Nevada, Las Vegas College of Hotel Administration Bachelor of Science in Hotel Administration Started career with Nikko Hotels International 16 years with Nikko Hotels front office operations Independent Consulting, Hilton Hotels, Claremont Hotel in Berkeley Currently work for Sabre Holdings - Sabre Hospitality Solutions Providing reservation technology for global hospitality Industry 10,000+ employees in 60 countries

5. WHAT IS HOSPITALITY? dictionary.com hos pi tal i ty hos pi tal i ty The quality of receiving and treating guests and strangers in a warm, friendly, generous way. Car Rentals Cruise Ships, Air Travel & Trains Restaurants Hotels

6. A LIFE OF SERVICE

7. FRONT OFFICE OPERATIONS FOOD & BEVERAGE OPERATIONS Security Front Desk Reservations Housekeeping Bell Desk/Parking PBX telephone operators Concierge Guest Service Department Restaurants vendors Room Service Mini bars Catering Department Conference Services Weddings BASIC HOTEL OPERATIONS

8. FRONT OFFICE OPERATIONS FOOD & BEVERAGE OPERATIONS Safety & Security Manager Front Desk Manager Reservations/Revenue Manager Housekeeping Manager Bell Captain Communications Manager Guest Services Manager Outlets Manager Restaurant Manager Room Service Manager Catering Sales Managers Conference Services Manager Banquet Manager Stewarding Manager DEPARTMENT HEAD POSITIONS

9. DEPARTMENTS POSITIONS Accounting Purchasing Engineering IT Spa and Salon Health Club Weddings Sports i.e., golf course, tennis, waterfront sports Controller Purchasing Manager Chief Engineer IT Managers Spa/Salon Manager Fitness Club Manager Wedding Coordinator Sports Director OTHER DEPARTMENTS & POSITIONS

10. WHAT DOES A HOTEL MANAGER DO? Providing exceptional customer service Manage staff Schedule employees Handle department budgets & expenses Order supplies Handle guest complaints Keeping staff & guests safe

11. WHAT DOES A HOTEL MANAGER DO? Executive Level ( Executive Committee ) Manage managers HR relationships - unions Strategic marketing Staying on top of trends in the industry Handle budgets & expenses for whole hotel Vendor relationships Handle guest complaints Keeping staff & guests safe

12. EDUCATION 2 year AS degree City College of SF Culinary Arts & Hospitality Management Culinary Arts Mgmt Food Service Mgmt Hotel Management Diablo Valley College Baking & Pastry Culinary Restaurant Management Le Cordon Bleu Culinary Arts 4 year BS degree University of Houston Hilton Hotel School Hotel & Restaurant Mgmt University of Wisconsin Stout Hotel, Restaurant & Tourism On-line programs Michigan State University School of Hospitality Business Management Certificate

13. MOST RECOGNIZED University of Nevada, Las Vegas (UNLV) Hotel Administration BS, Master & Doctorate Dual Degrees MBA & MS HA MS HA & MS - MIS Hospitality Management Concentrations in: Gaming, Meetings & Events, PGA Golf, Restaurant Management Cornell University Hotel Administration BS, MS, PhD Minor Real estate Concentrations in: Finance, Accounting & Real Estate Hospitality Leadership Services, Marketing & Operations Management

14. DONT FORGET INTERNATIONAL Education Schools all over the world English programs Switzerland has 6 of the top 10 Ecole Hoteliere Glion Institute Les Roche Int l School Careers Abroad Bilingual Larger Brands Marriott, Hilton, Ritz Carlton

15. QUESTIONS?

16. Barbara Miyao barbara.miyao@sabre.com THANK YOU!