Enhancing Volunteer Engagement in Education and Training Programs
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Agenda
•
Where can volunteers go in your program?
•
Keys to evolving your program
•
Creating involvement, flexibility and a
connection with volunteers
•
Tools for evolving your program
•
Things to think about
•
Questions
Where do your volunteers go?
What does your volunteer program look like to a
volunteer?
•
Cul-de-sac
•
Nowhere to go when you get there
•
Country Road
•
If you hang in there it goes somewhere, eventually
•
Highway
•
It’s a direct route to impact and engagement
Keys to Evolving your Program
•
Develop work that is meaningful to the volunteer and
important to the library.
•
Create a connection between volunteers, patrons and
your library
•
Establish the foundation necessary to support a diverse
program of volunteer engagement
•
Know and share the impact of the work volunteers do
Create more Involvement
•
Training and experience pathways
•
Do volunteers know what they need to do to be able to fill each role in
your library?
•
Is it clear how that happens, or is it mysterious or based on longevity?
•
Do you offer those classes or have on the job experience checklists?
•
Leadership positions
•
Do you have opportunities for volunteers to move into leadership
roles? In your program? In the library?
•
Shift leaders, committee leaders, subject matter experts, pro bono
consultants
Create more Flexibility
•
Are there different types of opportunities or different
levels of involvement available?
•
One size doesn’t fit all
•
Doesn’t allow for growth or retraction as a volunteer’s life
changes
•
Do you offer project based opportunities, virtual opportunities
•
Bring more positions into your volunteer engagement
program
•
Let volunteers help you!
•
Volunteers know the work that volunteers do - empower them
to document or create the foundation and flexibility you need.
Create more Understanding
•
Keep volunteers informed
•
New ideas or theories in your impact areas – early childhood
ed., adult, ed., library science, etc.
•
New policies, practices or projects in your program
•
Milestones in your organization
•
Incorporate impact into recognition
•
Don’t just say thank you - share the work
•
Include patrons or clients in the thank you message
•
Spread the thank you outside of your volunteer program -
Social media, internal and external communications
Create the Connection
Turn your volunteers into Advocates!
•
Do volunteers know your mission?
•
Major accomplishments, community connections
•
Do they know about other programs?
•
Areas and impacts besides their own
•
Empower them to spread the word
•
Keep them up to date
•
Use social media
•
Do you know which of your volunteers are also
donors or supporters?
Tools for Evolving your Program
•
Think strategically!
•
Do you have a 3 or 5 year plan for your program?
•
Get off the hamster wheel
•
What type of program do you have now?
•
What type of program do you want to have?
•
Where and why do volunteers drop out?
•
Ask them!
•
Survey past and current volunteers about what they like,
are proud of, don’t understand about your program
•
Don’t do this alone!
Tools for Evolving your Program
•
Start with the easy (easier?) stuff
•
Create or document the structure that exists now
•
Identify volunteer position descriptions, how they fit together, what
volunteers need to know to do them.
•
Create more flexibility
•
What did your volunteers tell you they wanted to do, but couldn’t -
so they left?
•
Where does the rigidity come from? You, library leadership, the
past, or perceived ideas about volunteers?
•
Create a communication plan to turn volunteers in to
advocates
Things to Think About
•
You don’t have to change everything right now
•
Putting pathways in is an easier first step
•
Identify the priorities or critical positions
•
Invite volunteers to take on leadership roles
•
Volunteers want to tell you what they like (and don’t like) about
your program
•
Invite your superstar volunteers to take the lead
•
Share your milestones and successes with the
organization
•
Manager, leadership, co-workers and, of course, the volunteers!
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Resources
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Find upcoming webinar dates, how-to videos and more
http://learn.volunteermatch.org
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Ask and answer questions after the webinar – use keywords Evolving your Program, Volunteer
Management
http://community.volunteermatch.org/volunteer
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Sample position descriptions, handbooks, recorded trainings, recruitment resources
http://www.getinvolvedca.org/
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:
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Walking the Walk: Engage Volunteers in your Volunteer Engagement
Program
•
Engaging Pro Bono and Skilled Volunteers
•
Managing Difficult Volunteer Transitions
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Thanks for attending!
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Like us on Facebook:
www.Facebook.com/VolunteerMatch
Follow us on Twitter:
@VolunteerMatch
Visit Engaging Volunteers, our nonprofit blog:
blogs.volunteermatch.org/engagingvolunteers/
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Jennifer Bennett
(415) 321-3639
@JenBennettCVA
jbennett@volunteermatch.org
Explore strategies to enhance volunteer engagement in education and training programs, focusing on creating involvement, flexibility, and connection with volunteers. Learn about keys to evolving volunteer programs, including developing meaningful work, establishing connections, and supporting diverse engagement. Discover ways to offer training, experience pathways, and leadership opportunities to volunteers, and how to introduce flexibility in volunteer engagement.
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Presentation Transcript
Jennifer Bennett @JenBennettCVA CVA, Senior Manager, Education & Training
Agenda Where can volunteers go in your program? Keys to evolving your program Creating involvement, flexibility and a connection with volunteers Tools for evolving your program Things to think about Questions
Where do your volunteers go? What does your volunteer program look like to a volunteer? Cul-de-sac Nowhere to go when you get there Country Road If you hang in there it goes somewhere, eventually Highway It s a direct route to impact and engagement
Keys to Evolving your Program Develop work that is meaningful to the volunteer and important to the library. Create a connection between volunteers, patrons and your library Establish the foundation necessary to support a diverse program of volunteer engagement Know and share the impact of the work volunteers do
Create more Involvement Training and experience pathways Do volunteers know what they need to do to be able to fill each role in your library? Is it clear how that happens, or is it mysterious or based on longevity? Do you offer those classes or have on the job experience checklists? Leadership positions Do you have opportunities for volunteers to move into leadership roles? In your program? In the library? Shift leaders, committee leaders, subject matter experts, pro bono consultants
Create more Flexibility Are there different types of opportunities or different levels of involvement available? One size doesn t fit all Doesn t allow for growth or retraction as a volunteer s life changes Do you offer project based opportunities, virtual opportunities Bring more positions into your volunteer engagement program Let volunteers help you! Volunteers know the work that volunteers do - empower them to document or create the foundation and flexibility you need.
Create more Understanding Keep volunteers informed New ideas or theories in your impact areas early childhood ed., adult, ed., library science, etc. New policies, practices or projects in your program Milestones in your organization Incorporate impact into recognition Don t just say thank you - share the work Include patrons or clients in the thank you message Spread the thank you outside of your volunteer program - Social media, internal and external communications
Create the Connection Turn your volunteers into Advocates! Do volunteers know your mission? Major accomplishments, community connections Do they know about other programs? Areas and impacts besides their own Empower them to spread the word Keep them up to date Use social media Do you know which of your volunteers are also donors or supporters?
Tools for Evolving your Program Think strategically! Do you have a 3 or 5 year plan for your program? Get off the hamster wheel What type of program do you have now? What type of program do you want to have? Where and why do volunteers drop out? Ask them! Survey past and current volunteers about what they like, are proud of, don t understand about your program Don t do this alone!
Tools for Evolving your Program Start with the easy (easier?) stuff Create or document the structure that exists now Identify volunteer position descriptions, how they fit together, what volunteers need to know to do them. Create more flexibility What did your volunteers tell you they wanted to do, but couldn t - so they left? Where does the rigidity come from? You, library leadership, the past, or perceived ideas about volunteers? Create a communication plan to turn volunteers in to advocates
Things to Think About You don t have to change everything right now Putting pathways in is an easier first step Identify the priorities or critical positions Invite volunteers to take on leadership roles Volunteers want to tell you what they like (and don t like) about your program Invite your superstar volunteers to take the lead Share your milestones and successes with the organization Manager, leadership, co-workers and, of course, the volunteers!
Resources Learning Center Find upcoming webinar dates, how-to videos and more http://learn.volunteermatch.org VolunteerMatch Community Ask and answer questions after the webinar use keywords Evolving your Program, Volunteer Management http://community.volunteermatch.org/volunteer California Library Get Involved Resources Sample position descriptions, handbooks, recorded trainings, recruitment resources http://www.getinvolvedca.org/ Related Webinar Topics: Walking the Walk: Engage Volunteers in your Volunteer Engagement Program Engaging Pro Bono and Skilled Volunteers Managing Difficult Volunteer Transitions 12
Thanks for attending! Join us online: Like us on Facebook: www.Facebook.com/VolunteerMatch Follow us on Twitter: @VolunteerMatch Visit Engaging Volunteers, our nonprofit blog: blogs.volunteermatch.org/engagingvolunteers/ For any questions contact: Jennifer Bennett (415) 321-3639 @JenBennettCVA jbennett@volunteermatch.org 13
