Enhancing Transparency and Accountability in North Eastern Railway through Right to Information
The journey of Rajesh Tiwari, Deputy General Manager of North Eastern Railway, highlights the significance of Right to Information (RTI) in ensuring quality railway services. With over 55,000 employees and numerous stakeholders, RTI plays a crucial role in promoting transparency and fair practices in various aspects of railway operations. The article also discusses the types of information sought through RTI applications and appeals, emphasizing the importance of access to information for effective governance and service delivery.
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Right to Information: A Successful & Meaningful Journey Rajesh Tiwari, IRSS Deputy General Manager (General) North Eastern Railway, Gorakhpur Ministry of Railways, Govt. of India 1
Introduction Indian Railways, the Life Line of Nation, through North Eastern Railway (NER); which is one of the 16 Zones; and is Headquartered at Gorakhpur; and comprises of 3 Divisions at Izatnagar, Lucknow & Varanasi caters to: 3 States (Uttarakhand, UP, Bihar) 51 Districts (Uttarakhand: 3, UP: 45, Bihar: 3) 13 Crore Population More than 6 Lakh Passengers through: 3433 km Railway Track 498 Railway Stations. 2
Introduction (contd...) North Eastern Railway employs more than 55000 employees, and has about pensioners. With such large scope of activities and such large no. of stake holders, importance of Right to Information (RTI) gets multiplied. Hence RTI becomes a very strong tool in hands of all stake holders to get quality Railway Services in terms of safe, sound, affordable journey through fair & transparent transactions related to Contracts, recruitments, appointments, payments etc. etc 3
No. of RTI Applications / Appeals 9019 10000 8401 8243 9000 8000 5949 7000 5265 6000 5000 3240 RTI Applications 4000 2242 Appeals 3000 1360 1531 1091 2000 757 812 485 621 382 284 415 1000 139 22 61 0 In 10 years, NER got 45000 applications wherein 1st Appeal in 12% 4
Type of Information sought Related to Service matters: Departmental Selections / Promotions Seniority Pay- fixation Transfers & Postings of Railway employees. Related to examinations conducted by: Railway Recruitment Board (RRB) Railway Recruitment Cell (RRC) Railway Protection force (RPF) Departmental examinations/selections. 5
Type of Information sought Related to vacancies in various Departments of Railways. Related to payment of Salaries & other Dues, including Retirement Dues Related to Fixation / Revision of Pension for retired Railway employees and their dependents. Related to various Tenders / Contracts awarded by Railways and payments thereof. Regarding quality of Works / Services / Supplies Related to Auctions done by Railways. Regarding Disciplinary proceedings 6
Type of Information sought Regarding Policy Instructions Regarding nominations to various Consultative Committees of Railways (ZRUCC / DRUCC Regarding working of Co-operative Societies in Railways. Regarding Railway Land and allotment of Shops on Railway land. Regarding allotment / maintenance of Railway Quarters. Regarding Service Particulars of Railway employees. Regarding Accidents & Enquiry Reports Regarding stoppages of Trains / New Stations 7
Type of Information sought Regarding Action Taken Reports on the applications given by applicants to Railway Authorities for redressal of various types of Public Grievances. Regarding Enquiry Reports in various Cases Regarding various Passenger- Amenities being provided in Trains and Station premises. Regarding Assets of Railways. Regarding theft of luggage of passengers in Trains. Regarding non-delivery / delayed delivery of Parcels. Payment of compensation to deceased / injured in Train accidents 8
Type of Information sought Information regarding payment of compensation/jobs to those land owners whose land have been acquired by Railways for various projects. Regarding New Railway Lines, New Trains / Projects Regarding Late Running of Trains. Regarding Compassionate Appointments. Regarding appointments under LARGESS Scheme (Liberalized Active Retirement Scheme for Guaranteed Employment for Safety Staff). Any information for Research / Market Study etc etc .. etc.... 9
Learning It hence becomes clear that Information for any type is asked by Information seekers Stake holders are getting more & more informed and wants to know everything he should know Asking & Providing information consumes resources Golden Rule: Our aim has been not to receive & dispose the RTI application but to proactively provide the information under Section-4 so that Citizen has ready access to Information..... 10
System Improvements e-Tendering & e-Auction have been introduced in this Railways. Information related to appointments like Notifications, Results and all other related information are uploaded on Railway web-site by RRB, RRC & RPF. On-Line examinations have been started by RRB & RRC and the details of Marks obtained is communicated to the candidate through SMS. Attendance of candidates in On-Line examination is taken through Bio-Metrics. 11
System Improvements Pension Adalats are arranged time to time for redressal of grievances related to Pensions. Frequent Inspections to ensure working as per laid down rules & procedures Setting up of Public Grievance Cells. Development of On-Line Grievance Redressal Portals by Govt. of India Timely actions against various types of communications by all concerned 12
