Emotional Intelligence and its Components

 
EMOTIONAL INTELLIGENCE
 
Elspeth Christie
Queen’s University
 
Emotional Intelligence isn’t:
 
 
Charisma
 “Being nice”
Personality
Fixed from birth
The latest self-improvement fad
 
Emotional Intelligence is:
 
 
Identifying, understanding, and managing your
emotions
Recognizing and managing your own needs
Recognizing and relating to the needs of others
Subject to change with circumstances and age
A skill that can be enhanced
 
Emotional Intelligence…
 
Starts with 
self-perception 
and 
self-awareness
Manifests in 
self-expression
Shows up in all 
relationships
Affects 
decision-making
Enables 
stress management
People with high emotional intelligence
(continued
):
 
Trust their intuition
Label and predict their feelings
Self-reflect
Know their values and goals
Openly receive feedback and are
interested in self-improvement
 
People with high emotional intelligence:
 
Take responsibility for their feelings
Validate other people’s feelings
Consider their feelings when making
decisions
Have a sense of humour about themselves
Are assertive, not aggressive or
passive-aggressive
Are active listeners
 
Interesting research findings
 
Men have higher self-regard scores
Men have higher stress tolerance scores
Women have higher empathy scores
Women have higher social responsibility
scores
 
EI peaks at what age?
 
Source: Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI). 
Psicothema, 18
 , supl., 13-25.
Homework Review — EI Components 1
Self-regard
Self-actualization
Emotional self-awareness 
SELF-PERCEPTION
Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). 
The complete EQ-I 2.0 experience.
Retrieved from 
http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf
Homework
 
Review — EI Components 2
Emotional expression
Assertiveness
Independence
SELF-EXPRESSION
Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). 
The complete EQ-I 2.0 experience.
Retrieved from 
http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf
Homework
 
Review — EI Components 3
INTERPERSONAL
Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). 
The complete EQ-I 2.0 experience.
Retrieved from 
http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf
Homework
 
Review — EI Components 4
Problem-solving
Reality testing
Impulse control
DECISION-MAKING
Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). 
The complete EQ-I 2.0 experience.
Retrieved from 
http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf
Homework Review — EI Components 5
Flexibility
Stress tolerance
Optimism
STRESS MANAGEMENT
Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). 
The complete EQ-I 2.0 experience.
Retrieved from 
http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf
 
Quiz Time!
 
Emotional Intelligence Competencies
Matching Game
 
Applying and Practicing Emotional Intelligence
Case Study: Jamie
 
Jamie is experiencing conflict with her housemates. Jamie is
in Nursing and has a very intense schedule this semester. On
top of classes, she has a 12-hour clinical placement shift
each Thursday at a hospital that is 45 minutes away. She has
a merit-based scholarship and needs to maintain a high GPA
each semester to keep it. Jamie and her housemates, Lynn
and Anjali, became friends in first year when they lived in
residence together. Lynn and Anjali are both in social
sciences programs and have more open schedules than
Jamie. They also like to party … a lot. Jamie hit a breaking
point this week when Lynn and Anjali threw a party on
Wednesday night, without telling her first. The party was so
loud that Jamie couldn’t sleep. She woke up at 6 a.m. for her
clinical placement feeling exhausted.
 
Applying and Practicing Emotional Intelligence
Case Study: Jamie Continued
 
How could Jamie respond?
 
Which responses show high emotional intelligence?
Which responses show low emotional intelligence?
Which competency area(s) relate to each response?
 
Applying and Practicing Emotional Intelligence
Case Study: Ling
 
Small group activity
Review the case study about Ling
Discuss the following questions with your group:
What might someone with high EI say, think, or do?
What might someone with low EI say, think, or do?
Look at the emotional intelligence competency areas
for ideas.
Application to Peer Mentoring
 
How is emotional intelligence relevant and applicable
to your role as a Peer Mentor?
 
Choose three of the EI components that you think will
be the most valuable and/or effective in your role as a
Peer Mentor.
 
Techniques for Increasing Your EI
 
Gratitude
Seek and accept feedback
Vulnerability
Listen to yourself
Best friend
Practice
 
 
EI Self-Assessment
 
Looking at your self-assessment…
1.
What is one strategy you will practice to further
enhance your strongest EI domain?
 
2.
What is one strategy you will practice to develop a
weaker EI domain?
 
Questions?
 
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Emotional Intelligence is about identifying, understanding, and managing emotions, recognizing your own needs and those of others, and enhancing interpersonal skills. It involves self-perception, self-expression, and affects decision-making and stress management. People with high emotional intelligence exhibit traits like self-reflection, intuition, and assertiveness, leading to better relationships and decision-making. Research findings show gender differences in aspects like self-regard and empathy, while Emotional Intelligence peaks at a certain age according to the Bar-On model.

  • Emotional Intelligence
  • Self-awareness
  • Interpersonal skills
  • Gender differences
  • Decision-making

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  1. EMOTIONAL INTELLIGENCE Elspeth Christie Queen s University

  2. Emotional Intelligence isnt: Charisma Being nice Personality Fixed from birth The latest self-improvement fad

  3. Emotional Intelligence is: Identifying, understanding, and managing your emotions Recognizing and managing your own needs Recognizing and relating to the needs of others Subject to change with circumstances and age A skill that can be enhanced

  4. Emotional Intelligence Starts with self-perception and self-awareness Manifests in self-expression Shows up in all relationships Affects decision-making Enables stress management

  5. People with high emotional intelligence (continued): Trust their intuition Label and predict their feelings Self-reflect Know their values and goals Openly receive feedback and are interested in self-improvement

  6. People with high emotional intelligence: Take responsibility for their feelings Validate other people s feelings Consider their feelings when making decisions Have a sense of humour about themselves Are assertive, not aggressive or passive-aggressive Are active listeners

  7. Interesting research findings Men have higher self-regard scores Men have higher stress tolerance scores Women have higher empathy scores Women have higher social responsibility scores EI peaks at what age? Source: Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI). Psicothema, 18 , supl., 13-25.

  8. Homework Review EI Components 1 Self-regard Self-actualization Emotional self-awareness SELF-PERCEPTION Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). The complete EQ-I 2.0 experience. Retrieved from http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf

  9. HomeworkReview EI Components 2 Emotional expression Assertiveness Independence SELF-EXPRESSION Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). The complete EQ-I 2.0 experience. Retrieved from http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf

  10. HomeworkReview EI Components 3 Interpersonal relationships Empathy Social responsibility INTERPERSONAL Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). The complete EQ-I 2.0 experience. Retrieved from http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf

  11. HomeworkReview EI Components 4 Problem-solving Reality testing Impulse control DECISION-MAKING Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). The complete EQ-I 2.0 experience. Retrieved from http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf

  12. Homework Review EI Components 5 Flexibility Stress tolerance Optimism STRESS MANAGEMENT Based on the EQ-i 2.0 Model. Source: Multi-Health Systems Inc. (March 2011). The complete EQ-I 2.0 experience. Retrieved from http://downloads.mhs.com/eqi/EQi-Launch-Kit.pdf

  13. Quiz Time! Emotional Intelligence Competencies Matching Game

  14. Applying and Practicing Emotional Intelligence Case Study: Jamie Jamie is experiencing conflict with her housemates. Jamie is in Nursing and has a very intense schedule this semester. On top of classes, she has a 12-hour clinical placement shift each Thursday at a hospital that is 45 minutes away. She has a merit-based scholarship and needs to maintain a high GPA each semester to keep it. Jamie and her housemates, Lynn and Anjali, became friends in first year when they lived in residence together. Lynn and Anjali are both in social sciences programs and have more open schedules than Jamie. They also like to party a lot. Jamie hit a breaking point this week when Lynn and Anjali threw a party on Wednesday night, without telling her first. The party was so loud that Jamie couldn t sleep. She woke up at 6 a.m. for her clinical placement feeling exhausted.

  15. Applying and Practicing Emotional Intelligence Case Study: Jamie Continued How could Jamie respond? Which responses show high emotional intelligence? Which responses show low emotional intelligence? Which competency area(s) relate to each response?

  16. Applying and Practicing Emotional Intelligence Case Study: Ling Small group activity Review the case study about Ling Discuss the following questions with your group: What might someone with high EI say, think, or do? What might someone with low EI say, think, or do? Look at the emotional intelligence competency areas for ideas.

  17. Application to Peer Mentoring How is emotional intelligence relevant and applicable to your role as a Peer Mentor? Choose three of the EI components that you think will be the most valuable and/or effective in your role as a Peer Mentor.

  18. Techniques for Increasing Your EI Gratitude Seek and accept feedback Vulnerability Listen to yourself Best friend Practice

  19. EI Self-Assessment Looking at your self-assessment 1. What is one strategy you will practice to further enhance your strongest EI domain? 2. What is one strategy you will practice to develop a weaker EI domain?

  20. Questions?

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