The Impact of Emotional Intelligence in Nursing Practice
Emotional Intelligence (EI)
: How
does this Concept
Affect YOU?
Traci Sims, DNS, RN, CNS/PMH-BC
Objectives
1. Understand definition and
history of emotional
intelligence (EI)
2. Understand a model of EI
3. Consider the concept of EI in your
nursing career
4. Take the STEM-B
“
Emotional intelligence
may be
the best predictor of
success
in
life, redefining what it means to
be smart.”
(Gibbs, 1995, Front Cover of
Time’s Magazine
)
\
“
A lack of
emotional skills
in nurses
may affect their
personal well-being
and has the potential to
negatively
affect patient outcomes
(Codier, Muneno, & Frieitas, 2011; McQueen, 2004).
Success in work and life
depends
on both
cognitive
abilities
and
personal qualities
that involve
perception, understanding, and
regulation of emotion
(Cherniss, 2010)
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9
)
In a study with students in helping
disciplines, greater EI
was associated
with
lower
perceptions of stress
. Higher EI was
associated with
greater use of adaptive
coping skills
and
lower use of
maladaptive coping
.
(Enns, Eldridge, Montgomery, & Gonzalez, 2018)
Background of EI
1960’s
– concept first used in the literature
1997
– defined by Mayer and Salovey as an
ability to perceive, use, understand and
manage emotions; developed an ability of
model of EI (Test – MSCEIT)
1995
- Daniel Goldman – published his book
(Mixed Model)
2006
- Other EI theories and tools to measure
EI developed (e.g. SREIS)
2018 –
EI studies continue
Bellack (1999)
called for nurse educators to
teach nursing students EI skills because she
believed nursing students were graduating and
lacking emotional and social competencies in
order to be successful to adapt to the world of
work.
Bellack (2018) editor of
Journal of Nursing
Education,
stated EI competencies are
“necessary ingredients for effective, high-
quality performance in such a relationship-
intense profession as nursing”
(p. 455)
Mayer-Salovey-Caruso Four-Branch
Ability Model of EI
EI
defined:
-
Ability
to
perceive
emotions
-
Ability
to
use
emotions
-
Ability
to
understand
emotions
-
Ability
to
manage
emotions
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. J. Sluyter (Eds.).
Emotional
development and emotional intelligence.
New York: Basic Books.
Measurement Instruments of EI
•
Mayor-Salovey-Caruso Emotional Intelligence
Test
(MSCEIT)
•
Self-Report Emotional Intelligence Scale
(SREIS)
•
Situational Test of Emotional Understanding
(STEU)
•
Situational Test of Emotional Management
(STEM)
(Allen et al., 2015)
2017 Nursing Student EI Study
•
Nursing students are bombarded with multiple
stressors that complicate their nursing school
experience. Understanding the concept of EI and
implementing EI strategies in school could help
prepare these future nurses to learn more effective
communication skills.
•
The purpose of this mixed method design was to
increase nursing students’ knowledge about EI
through an online module and compare pre- and
post- EI test scores.
2017 Nursing Student EI Study
•
What have you learned about EI:
I should
express my feelings instead of keeping issues
inside as it tends to build up; EI involves
managing my actions, and my reactions to
others’ actions; It is not always easy and
straight forward. It takes thought and
practice; EI takes work to be truly honest with
yourself and acknowledge whatever emotion
you have; there are many useful coping
strategies for managing your own emotions
and for coping with those of others…
2017 Nursing Student EI Study
•
What EI strategies do you currently use or
plan to use:
Deep breathing, talk to close
ones, and spending time with myself to
reflect; To become more aware of my
emotions by talking to someone & taking
care of myself; Listening fully, being
present…; Be patient with myself to allow
time to think about how I’m feeling and
how to respond; Taking a minute to pause
and breathe…
Threading EI Through a Nursing
Curriculum
•
Choose an EI Theory/Instrument
•
Systematically and intentionally thread EI
skills throughout curriculum (e.g. reflection,
journaling, pause, how to release emotions)
teaching faculty EI skills
•
Measure students EI level
•
Give feedback
•
Practice EI skills throughout curriculum
STEM - B
•
Take the STEM-B
•
See results
•
Consider your own strengths and challenges
Emotional Intelligence: How does
EI Affect Us and our Nursing
Profession?
Objectives
1. Assess your mental status
2. Accurately (ask others?) evaluate
your EI skills
3.
BE
proactive - consider changes
to decrease your stress this year
BE Nice…BE Aware
•
Bellack (2018) – concerns of bullying and
incivility for nursing graduates
•
When we look at our NCLEX results, are
faculty evaluating your ability to “Be nice and
be aware”?
•
Does your faculty reflect qualities associated
with EI?
EI Abilities
…
•
Do you consistently pay attention to the
emotions you are feeling?
•
What do you do with negative emotions?
•
Do you have the ability to pick-up on other
people’s emotions?
•
How do you handle other people’s negative
emotions?
•
What skills do you have to handle conflict?
•
Do you have a support team to encourage you?
What are YOU doing Currently to
lower your Stress?
?
Consider…
•
If you have negative emotions that affect your
quality of life, consider seeking counseling
(e.g. history of trauma, physical symptoms –
difficulty sleeping, anxiety, depression)
•
Stress reduction practices: sleep, exercise,
nutrition (including lowering caffeine and
other substances), healthy support team, and
consistently practicing releasing negative
emotions
WHAT CAN YOU CHANGE to
Experience Consistently Healthy
Emotional Living?
?
Emotional intelligence plays a crucial role in nursing, influencing personal well-being, patient outcomes, and stress management. Nurses with higher emotional skills are better equipped to navigate the challenges of their profession. Understanding the history and significance of emotional intelligence enhances the effectiveness of nursing care.
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Presentation Transcript
Emotional Intelligence (EI): How does this Concept Affect YOU? Traci Sims, DNS, RN, CNS/PMH-BC
Objectives 1. Understand definition and history of emotional intelligence (EI) 2. Understand a model of EI 3. Consider the concept of EI in your nursing career 4. Take the STEM-B
Emotional intelligence may be the best predictor of success in life, redefining what it means to be smart. (Gibbs, 1995, Front Cover of Time s Magazine) \
A lack of emotional skills in nurses may affect their personal well-being and has the potential to negatively affect patient outcomes (Codier, Muneno, & Frieitas, 2011; McQueen, 2004).
Success in work and life depends on both cognitive abilities and personal qualities that involve perception, understanding, and regulation of emotion (Cherniss, 2010)
EI has been identified as an important construct for nursing practice and as important as practical important as practical expertise expertise as (Codier, 2010; Wright, 2009)
In a study with students in helping disciplines, greater EI was associated with lower perceptions of stress. Higher EI was associated with greater use of adaptive coping skills and lower use of maladaptive coping. (Enns, Eldridge, Montgomery, & Gonzalez, 2018)
Background of EI 1960 s concept first used in the literature 1997 defined by Mayer and Salovey as an ability to perceive, use, understand and manage emotions; developed an ability of model of EI (Test MSCEIT) 1995 - Daniel Goldman published his book (Mixed Model) 2006 - Other EI theories and tools to measure EI developed (e.g. SREIS) 2018 EI studies continue
Bellack (1999) called for nurse educators to teach nursing students EI skills because she believed nursing students were graduating and lacking emotional and social competencies in order to be successful to adapt to the world of work. Bellack (2018) editor of Journal of Nursing Education, stated EI competencies are necessary ingredients for effective, high- quality performance in such a relationship- intense profession as nursing (p. 455)
Mayer-Salovey-Caruso Four-Branch Ability Model of EI EI defined: - Ability to perceive emotions - Ability to use emotions - Ability to understand emotions - Ability to manage emotions Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. J. Sluyter (Eds.). Emotional development and emotional intelligence. New York: Basic Books.
Measurement Instruments of EI Mayor-Salovey-Caruso Emotional Intelligence Test (MSCEIT) Self-Report Emotional Intelligence Scale (SREIS) Situational Test of Emotional Understanding (STEU) Situational Test of Emotional Management (STEM) (Allen et al., 2015)
2017 Nursing Student EI Study Nursing students are bombarded with multiple stressors that complicate their nursing school experience. Understanding the concept of EI and implementing EI strategies in school could help prepare these future nurses to learn more effective communication skills. The purpose of this mixed method design was to increase nursing students knowledge about EI through an online module and compare pre- and post- EI test scores.
2017 Nursing Student EI Study What have you learned about EI: I should express my feelings instead of keeping issues inside as it tends to build up; EI involves managing my actions, and my reactions to others actions; It is not always easy and straight forward. It takes thought and practice; EI takes work to be truly honest with yourself and acknowledge whatever emotion you have; there are many useful coping strategies for managing your own emotions and for coping with those of others
2017 Nursing Student EI Study What EI strategies do you currently use or plan to use: Deep breathing, talk to close ones, and spending time with myself to reflect; To become more aware of my emotions by talking to someone & taking care of myself; Listening fully, being present ; Be patient with myself to allow time to think about how I m feeling and how to respond; Taking a minute to pause and breathe
Threading EI Through a Nursing Curriculum Choose an EI Theory/Instrument Systematically and intentionally thread EI skills throughout curriculum (e.g. reflection, journaling, pause, how to release emotions) teaching faculty EI skills Measure students EI level Give feedback Practice EI skills throughout curriculum
STEM - B Take the STEM-B See results Consider your own strengths and challenges
Emotional Intelligence: How does EI Affect Us and our Nursing Profession?
Objectives 1. Assess your mental status 2. Accurately (ask others?) evaluate your EI skills 3. BE proactive - consider changes to decrease your stress this year
BE NiceBE Aware Bellack (2018) concerns of bullying and incivility for nursing graduates When we look at our NCLEX results, are faculty evaluating your ability to Be nice and be aware ? Does your faculty reflect qualities associated with EI?
EI Abilities Do you consistently pay attention to the emotions you are feeling? What do you do with negative emotions? Do you have the ability to pick-up on other people s emotions? How do you handle other people s negative emotions? What skills do you have to handle conflict? Do you have a support team to encourage you?
What are YOU doing Currently to lower your Stress? ?
Consider If you have negative emotions that affect your quality of life, consider seeking counseling (e.g. history of trauma, physical symptoms difficulty sleeping, anxiety, depression) Stress reduction practices: sleep, exercise, nutrition (including lowering caffeine and other substances), healthy support team, and consistently practicing releasing negative emotions
WHAT CAN YOU CHANGE to Experience Consistently Healthy Emotional Living? ?
