Effective Team Communication in Healthcare
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Team Communication:
Oral Reporting
Report abnormal observations and results
to supervisor immediately
Report
observations, test results, and
observations, test results, and
patient requests
patient requests
to supervisor and care
provider prior to leaving area
Team reports occur at team meetings
and the end of shifts
1.02 Understand effective communication
2
Team Communication:
Written Reporting
The chart is a legal
document
Information must be
accurate
Test results or
observations are
documented on the
patient’s medical record
1.02 Understand effective communication
3
Team Communication:
Written Reporting
Use correct grammar
and sentence structure
Amending the patient’s
record
Make a straight line
through the statement
Record date and initial
Do not erase or use
whiteout
1.02 Understand effective communication
4
Team Communication:
Electronic Reporting
Electronic patient records
Computer networks provide fast and easy
access to patient data
history
diagnostics
research
Used to request patient diagnostic or
treatment information
Input via tablet, voice, or keyed
entry
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5
Team Communication:
Electronic Reporting
Safety measures must be implemented
Confidentiality and HIPAA training
Password protection
Limited personnel access
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6
Communication Technology
Fax
Follow agency policies regarding
transfer of patient records
Protect patient confidentiality
Use cover page
Confirm delivery to intended
recipient
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7
Communication Technology
Internet
Healthcare providers utilize the
web to provide:
information
education
Protect username and password
Verify credibility of websites
used for research
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8
Communication Technology
Be professional in content and
Be professional in content and
grammar
grammar
Make your message clear and
Make your message clear and
concise.
concise.
Respond in a timely manner
Respond in a timely manner
1.02 Understand effective communication
9
Communication Technology
Check for spelling and grammar
Check for spelling and grammar
errors.
errors.
Let your reader know if no
Let your reader know if no
response is required.
response is required.
If you reference another individual
If you reference another individual
in your e-mail, you should CC that
in your e-mail, you should CC that
person.
person.
1.02 Understand effective communication
10
Communication Technology
Include contact information
Include contact information
E-mail can lead to miscommunication because
E-mail can lead to miscommunication because
tone of voice cannot be heard
tone of voice cannot be heard
REMEMBER - Rules of confidentiality and
REMEMBER - Rules of confidentiality and
privileged communication apply to e-mail.
privileged communication apply to e-mail.
1.02 Understand effective communication
11
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1.02 Understand effective communication
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Effective team communication in healthcare is crucial for ensuring patient safety and quality care. This involves oral and written reporting of observations, results, and patient requests. Utilizing electronic reporting systems and communication technologies, such as fax and internet, requires adherence to safety measures and confidentiality protocols. Understanding the importance of clear and accurate communication enhances collaboration among healthcare team members.
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Presentation Transcript
1.02 Team Communication
Team Communication: Oral Reporting Report abnormal observations and results to supervisor immediately Report observations, test results, and patient requests to supervisor and care provider prior to leaving area Team reports occur at team meetings and the end of shifts 1.02 Understand effective communication 2
Team Communication: Written Reporting The chart is a legal document Information must be accurate Test results or observations are documented on the patient s medical record 1.02 Understand effective communication 3
Team Communication: Written Reporting Use correct grammar and sentence structure Amending the patient s record Make a straight line through the statement Record date and initial Do not erase or use whiteout 1.02 Understand effective communication 4
Team Communication: Electronic Reporting Electronic patient records Computer networks provide fast and easy access to patient data history diagnostics research Used to request patient diagnostic or treatment information Input via tablet, voice, or keyed entry 1.02 Understand effective communication 5
Team Communication: Electronic Reporting Safety measures must be implemented Confidentiality and HIPAA training Password protection Limited personnel access 1.02 Understand effective communication 6
Communication Technology Fax Follow agency policies regarding transfer of patient records Protect patient confidentiality Use cover page Confirm delivery to intended recipient 1.02 Understand effective communication 7
Communication Technology Internet Healthcare providers utilize the web to provide: information education Protect username and password Verify credibility of websites used for research 1.02 Understand effective communication 8
Communication Technology Email Be professional in content and grammar Make your message clear and concise. Respond in a timely manner 1.02 Understand effective communication 9
Communication Technology Email Check for spelling and grammar errors. Let your reader know if no response is required. If you reference another individual in your e-mail, you should CC that person. 1.02 Understand effective communication 10
Communication Technology Email Include contact information E-mail can lead to miscommunication because tone of voice cannot be heard REMEMBER - Rules of confidentiality and privileged communication apply to e-mail. 1.02 Understand effective communication 11
Journal #2 Influences on Patient Communication Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything. Continued on next slide 1.02 Understand effective communication 12
Journal #2 Influences on Patient Communication Clearly identify some influences on Mrs. Summers behavior. Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care. 1.02 Understand effective communication 13
Journal #3 Patient Engagement Following the medical plan, you are helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile? 14 1.02 Understand effective communication
