Digital Delivery of Healthcare Services in Dorset: The Attend Anywhere Solution
Digital delivery of services in Dorset has seen significant improvement with the implementation of the Attend Anywhere solution, offering more options for patients, increased flexibility in accessing appointments, and optimizing staff time. Various services such as CMHTS, CAMHS, stroke services, and more have successfully utilized this technology, providing positive feedback on its convenience and effectiveness. The future roadmap includes trialing across different healthcare sectors, targeting areas of high travel usage, and reviewing potential benefits across the wider Integrated Care System. Overall, the initiative aims to enhance patient care, optimize staff resources, and drive cost savings in healthcare delivery.
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Digital delivery of services in Dorset: The Attend Anywhere solution
The Historic position in Dorset Limited room based capability for Video conferencing Limited Skype for Business via two mechanisms: Skype for Business NHS mail Skype for Business Office 365. N3 Meet Me, Webex There is also unregulated and unsupported use of Zoom Skype Domestic, Face Time. 3
What services are using it. CMHTS Dorset pain Service CAMHS Stroke services (TBC) Corporate services Health Visiting & School Nursing Safeguarding Children and LAC Dorset New Adults SALT (All Age ) Sexual Health services Learning disabilities IUC / 111 Eating disorders services (all age) Steps 2 Wellbeing Forensic services Connections (MH) line Occupational Health University Wellbeing service 5
Feedback By being able to attend a session on a one-to-one basis at a convenient time while at home is pretty much as good as it could possibly be It is that simple! It s totally the next- best thing to them coming out to you. I hope it gets extended to other services. When can we have it? We would have had to cancel this supervision group without attend anywhere due to the snow. It s been brilliant, no lag and no drop outs. It s so easy to use 7
Benefits 1. More options for patients More flexible access to appointments Less travel and waiting around 2. Optimising staff time allowing more time for face to face appointments by reducing travel 3. Options for increasing staff - increasing options for people to work in more innovative environments 4. Potentially cost saving reduction in 10% of travel would be 100K from just mental health directorate 8
Next Steps Trial and testing Trialled across IAPT and Secondary Mental health services, Physical health services and Health visiting. Trial of drop in clinics by school nursing 2018-2019 Proof of concept at scale Procurement of 20 waiting areas Roll out across further services, targeting areas of high travel usage 2019-2020 Full implementation and ICS review Review and further procurement with data on usage at bigger scale Review of potential benefits across the ICS 2020- 2021 Increased range of areas and applications Use in all areas of the health economy in Dorset Review of potential benefits across the wider ICS The Future 9
