Delegation Process and Accountability
It’s all about
communication
Delegation is a process
We are all accountable
The Crash
•
What is passed on correctly
•
What is lost
•
What is changed
•
What is added/ embellished
•
What happened to the detail?
•
Did the meaning change?
•
What would have made it easier to understand and remember?
•
What about in another language?
•
Would you have remembered more or less had you just received
bad news?
Applying this to your work
•
How much information can you or others assimilate?
•
What does it tell us about the importance in having a relative or
carer present?
•
What does it tell us about the importance of written information?
•
Does this help explain some complaints?
•
Does this have parallels with complex issues at and after MDT
meetings?
•
What does it tell us about the importance of having the opportunity
to ask questions? Gaining REAL clarity ?
•
What does this tell us about how we delegate and accept delegated
roles and responsibilities?
What do we hear? What do we remember?
What I would like to spend the next half hour doing is looking at how difficult it is to receive complex information and give you some time to reflect on how you can improve on your communication skills
Might be a patient with many co morbidities, with a chaotic social set up, in your MDT or referring patient to other teams.
5 volunteers
Delve into the intricacies of communication and delegation, exploring the impact of passing on information correctly, potential changes or embellishments, and the importance of clarity in roles and responsibilities. Reflect on scenarios where details may be lost in translation and consider the significance of having relevant parties present. Uncover insights about the value of written information, the role of questioning, and parallels in complex decision-making settings.
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Presentation Transcript
Its all about communication Delegation is a process We are all accountable
What is passed on correctly What is lost What is changed What is added/ embellished
What happened to the detail? Did the meaning change? What would have made it easier to understand and remember? What about in another language? Would you have remembered more or less had you just received bad news?
Applying this to your work How much information can you or others assimilate? What does it tell us about the importance in having a relative or carer present? What does it tell us about the importance of written information? Does this help explain some complaints? Does this have parallels with complex issues at and after MDT meetings? What does it tell us about the importance of having the opportunity to ask questions? Gaining REAL clarity ? What does this tell us about how we delegate and accept delegated roles and responsibilities?
