Effective People Management Skills and Delegation in Business Administration
Successful people managers exhibit qualities such as autonomy, feedback, interpersonal skills, ethics, and effective delegation. Delegation involves giving scope, responsibility, and authority, supported by training and development, to increase efficiencies and flexibility in the workplace.
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Dr.S.ANGEL RAPHELLA ASSISTANT PROFESSOR DEPARTMENT OF BUSINESS ADMINISTRATION T.D.M.N.S. COLLEGE
Managing People Skills What do successful people managers actually do? How do they behave in managing people Think of a manager you worked for who had Good people management skills & behaviours Poor people management skills & behaviours Summarise the different qualities that led to good people management skills
Engaging Management Competency Framework, Lewis, CIPD, 2012 Theme Management Competency Description Autonomy & Empowerment Has trust in employee capabilities, involving them in problem solving and decision making Supporting Employee Growth Development Helps employees in their career development and progression Feedback Praise & Recognition Gives positive & constructive feedback, offers praise & rewards good work Individual Interest Shows genuine care and concern for employees Interpersonal Style & Integrity Availability Holds regular one-to-one meetings with employees and is available when Personal Manner Demonstrates a positive approach to work, leading by example Ethics Respects confidentiality and treats employees fairly Reviewing & Guiding Offers help and advice to employees, responding effectively to employee requests for guidance Monitoring Direction Clarifying expectations Sets clear goals and objectives, giving clear explanations of what is expected Managing time & resources Is aware of the team s workload, arranges for extra resources or redistributes workload when necessary Following processes & procedures Effectively understands, explains and follows work processes and procedures
Delegation not about giving people jobs to do about giving people scope, responsibility and authority Mullins (1996) founded on the concepts of 1. Authority 2. Responsibility 3. Accountability
Delegation - DISCUSS Advantages Disadvantages
Delegation Advantages Supports training & development Increases efficiencies Flexibility across locations Develops experts & specialists Cheaper Disadvantages Risky Assumes good performance Less easy to control Not in keeping with the culture
Networking creating a network of contacts is crucial to getting things done easily. Networks help you achieve your Agenda Need networks inside and outside the organisation Kotter (1982) having a network means that team leaders hear & understand when things might be going wrong rather than after they went wrong. Agendas & networks are interdependent What s the differeence between the two ?
Negotiating Negotiating Cartoon Review first year communications The word implies that both sides expect to gain something One to one negotiating or Several parties in negotiation E.g. building of the Olympic stadium Promoting Sligo as a tourist destination
