Comprehensive Guide to ECHC Claim Handling and Financial Settlement
This detailed guide covers all aspects of ECHC processes, including claim handling flow, time periods for claims, possible claim statuses, financial settlement procedures, and warranty period considerations. It provides valuable insights and instructions for efficient and effective management of ECHC claims and settlements in a clear and organized manner.
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Top secret Secret Internal use only Public Equipment Claim Handling Charge (ECHC)
1. ECHC flow 2. Time periods 3. Possible ECHC claim statuses 4. Financial settlement
1. ECHC flow Formstack form Closing Letters Not accepted Accepted Return E-mail SAP/ CRM Or Internet Fax ICCS Online Purchase Order DENV Technical Service Dept: ECHC Evaluation based on ECHC policy and technical expertise Monthly closing 4
2. Time periods 1st Operation Date Shipment Date Trouble Date Claim Entry Date Claiming Period Claiming Period Warranty Period Operation Period Shipment Period Warranty period Daikin Europe N.V. will grant a compensation for defective parts due to manufacturing fault in material and workmanship (during assembling) during a period of X year(s) from the date of installation, or X + 0,5 years from the date of shipment, whichever period ends first. Example 1: shipment date = 01/01/2012, installation date = 01/02/2012, trouble date = 15/01/2015 -> unit in warranty: installation vs. trouble < 3 years (warranty periods ends 01/02/2015) Example 2: shipment date = 01/01/2012, installation date = 01/02/2012, trouble date = 15/02/2015 -> unit in warranty: installation vs. trouble > 3 years (warranty periods ends 01/02/2015) Example 3: shipment date = 01/01/2012, installation date = 15/07/2012, trouble date = 10/07/2015 -> unit out of warranty: shipment vs. trouble > 3,5 years (warranty period ends 01/07/2015) => When period between shipment and installation is more than 6 months, the shipment date is the warranty start date. When it is less than 6 months, the installation date is the warranty start date. 5
3. Possible ECHC claim statuses DENV takes action to make claim valid Invalid (= Incorrect/Incomplete) Reject ECHC Claim Delayed Settlement Closed Accept (= Ready to be closed) DENV Evaluation Consult Return Management decision Part Returned & Investigated 6
4. Financial settlement Monthly Purchase Order Split up in Parts and Labour For fast & correct Settlement: Clearly mention the P.O. Number The invoice amount should correspond to the P.O. (Excl. VAT) 1 P.O. = 1 invoice! P.O. 100 DENV Service Distributor/Affiliate Invoice 100 (+ VAT) 7
