CIO Strategy Council Insights and Research Agenda

CIO Strategy Council September 28, 2017

Agenda + Introductions + Council Vision, Operations & Objectives + Key Research Opportunities + Pilot Initiatives + Best Practices in Procurement and Contracting + Standards Setting 2

CIO Strategy Council (CIOSE) Membership is formed with the best and brightest CIO s. Policies encourage engagement and continuity, nurture a sense of community while maintaining the Exchange s high quality. Membership is by invite only and attendance is required. Adherence to strict best practices, avoiding any conflicts with anti-trust and competition laws. Productivity of the forums are facilitated by the research, by the directors, the thought leaders and by the membership. Produce readable and insightful reports on topics selected by the membership. Members are involved in research ensuring the reports posses depth and relevance. 3

Gartner Research Board The Research Board conducts research and fosters member conversations, orchestrating a global ecosystem of members, industry CEO s, venture capitalists, academics and entrepreneurs participating in a mutually enriching exchange based on trust, openness and generosity of spirit. True peer collaboration. Global CIO members drive the agenda. Facilitated, concise, incisive interactions enable members to explore the broader picture and sharpen their strategic vision. Global impact for 40 years in 8 countries, members in 20 countries. The Research Board has specialized in serving the needs of global CIO s and their executive teams. Members are not only transforming their organizations, but also helping shape the vendor landscape and influencing the wider IT ecosystem. Serving over 140 Global Enterprise with revenue exceeding $10B annually. 4

COISC Research Agenda Currently Prioritized Topics: Cybersecurity and its overlap with compliance and privacy. Issues include: public safety, public trust, information assets, threats, countermeasures, best practices, organizational structure, and budgets. IT Workforce of the future: the upward pressure on skill requirements and need to map out plans that identify skills gap within companies and sectors? How to address that gap? Strategies to attract and retain skilled talent. Possible Additional Topics: The growing shift to cloud offerings and its fundamental architectural transition. Factoring security, reliability and location concerns, what applications are prudent and what criteria are used to select cloud-based services? Understanding emerging technologies under the umbrella of the Internet of Things. Identifying IoT opportunities and how CIO s can accelerate the rollout of these opportunities? How can companies move beyond IoT projects and into a comprehensive approach that embraces these capabilities? How member organizations are employing data to create value with a focus on more open data flows. Is there a Big Data activity in your enterprise and how is it differentiated from existing Business Intelligence (BI) units? What are the Big Applications development projects? CIO s focus on customer experience: Priorities for customer centric IT transformation and the importance of business driven IT projects. Delivery of common building blocks aimed at improving effectiveness of Canada s digital services - e.g., Blockchain, Identity and Access Management, Business Intelligence and Analytics, Client and Case Management 5

Piloting Canadian Innovation Opportunity to assess ICT trends and adoption of innovative Canadian ICT technologies and services, including undertaking proofs of concepts to determine adoptability (current and future). Opportunity for members to assess relationships with traditional and current generation enterprise technology vendors. Identify and oversee a minimum of twelve specific pilots/proofs-of- concepts per year pertaining to emerging technologies. CIOSC oversight includes: identifying leaders and contributors, providing guidance and assessing results; and, considering appropriate follow-on activities. Explore opportunities to leverage Built in Canada Innovation Program (BCIP) to maximize value to members and Canadian ICT companies. 6

Best Practices in Procurement & Contracting for ICT Goods & Services Share policies, experience and advice on how to improve the speed, efficiency, and effectiveness of procurement activities, with a specific focus on maximizing Canadian economic benefits and promoting innovative Canadian companies. Provide advice on how to generally recognize and reward responsible corporate behavior in the Canadian ICT vendor community. Provide expert review and advice with respect to the provisions of selected public or private contracts, with a focus on: High value/high risk undertakings; and, Contracts where significant issues have emerged during the life of the contract. 7

Standards Setting By investing in standards development and conformity assessment activities, Canadian Innovators are able to lead the creation of new markets, encourage complimentary innovation, influence future market rules and enhance market access By becoming standard setters Canadian CIO s are able to better manage their chosen architecture and vendor management By becoming standards setters, CIO s and Canadian innovators gain a competitive advantage in commercializing their products and solutions in Canada and abroad Opportunity exist for CIOSC to work with Standards Council of Canada to set standards for Cyber and ICT companies in Canada and abroad. 8

Cyber Landscape Cyber security in Canada is a highly complex issue with multiple challenges and an increasing range of opportunities. The responsibility for addressing these challenges and seize these opportunities is shared by governments, the private Sector, law enforcement and the public. 1 Goals of Today s Discussion Share perspectives on key cyber security challenges. Share strategies and approaches in cyber security realm; what has worked what has not. Identify possible areas for further research/discussion by the Council. Identify possible areas for collaboration/pilots. 1 - Nielsen; Cyber Review Consultations Report, January 17, 2017 9

Cyber Landscape Possible issues/questions for discussion How do you generate strong understanding/support across organization for cyber security action plan (including resourcing)? Role of governments; need for increased standards, certification and legislation (How can government be more helpful?) Role of private sector (or public sector delivery agent); how do you effectively position between high level policy framework and risks inherent in user behaviours? Role of the user; what strategies to you deploy to tackle public/user awareness and knowledge? Best practices; how can we improve mechanisms for sharing and leveraging successful approaches? Dealing with shortage of qualified security professionals (discuss as part of Recruiting and Growing talent). 10

Recruiting and Growing Talent Recruiting, developing, motivating, and retaining highly skilled, talented people is the single biggest barrier to CIO success. In survey after survey, CIOs worldwide cite talent as their #1 priority, as they have for about a decade. Yet many CIOs acknowledge they ve become complacent. Their hesitation to replace underperformers has reinforced a culture of mediocrity, making it even harder to fill their talent pipelines with data science, information management, business analyst, and other creative, results-oriented specialists. 2 Goals of Today s Discussion Compare perspectives on workforce (skills) challenges facing respective organizations Discuss current and anticipated skills gaps (general and specific) Share strategy approaches for training and recruitment Discuss strategies for increasing number of women in IT workforce Identify possible areas for further research/discussion by the Council. Identify possible areas for collaboration/pilots 2 Forbes, Top 10 Strategic CIO Priorities For 2017 11

Recruiting and Growing Talent Possible issues/questions for discussion From a workforce perspective, what do CIOs need to do to lead the Digital Charge and, what strategies are you using to retool your organizations? What are the most acute skills gaps currently facing your organizations, how are you addressing those, and what skills should we be concerned about moving forward? How are we, should we, be structuring and staffing to effectively develop solutions that meet users expectations with respect to end-to-end service experience? What strategies are you using, planning on using, to attract more women into your IT workforce? There is an acute shortage of qualified security professionals worldwide, and this shortage is expected to increase, what strategies are you using to address this shortfall? How might innovative new technologies change the nature of work so chronic staffing issues are reduced? 12

Wrap-Up and Next Meeting Feedback on meeting Plan of Action: Research Program Piloting and promoting Canadian ICT technologies Best practices for procurement and contracting Next meeting; date, location and agenda 13