Building Self-Confidence in Healthcare Workplace
Hi-Touch Healthcare
SELF-CONFIDENCE &
WORKPLACE PRIDE
WHAT TO EXPECT IN THIS
PRESENTATION
•
Definition of Self-Confidence
•
9 Tips to Build Self-Confidence
•
Big & Little Old Me Activity
•
Conflict & Power
•
Authoritative & Approachable Activity
•
Organizational Climate and Power
•
Creating a Sunny Climate Activity
•
Building Confidence One Word At A Time Activity
•
Workplace Pride Activity
SELF-CONFIDENCE
“To be self-confident is to trust in oneself, and,
in particular, in one’s ability or aptitude to
engage successfully or at least adequately with
the world. A self-confident person is ready to
rise to new challenges, seize opportunities,
deal with difficult situations, and take
responsibility if and when things go awry.”
(Burton, 2015)
CONFIDENCE IS A SKILL
“A mistake many people make in their
understanding of how confidence affects them is
to believe that it is something that they either
have or don't have, and if they don't have it, they
will never be able to get it. To the contrary,
confidence is a skill that develops with
awareness and practice.”
(Taylor, 2015)
9 TIPS FOR NURSES
(BUT APPLY TO ALL)
•
Boost your skills
•
Be prepared
•
Master effective communication
•
Don’t seek approval (receiving well-earned recognition
is different)
•
Enjoy what you do
•
Don’t focus on comparing—focus on contributing
•
Try something new, different, challenging
•
Contribute to positive change
(Pierre, 2012)
WORDS ARE
10%
OR LESS
OF IMPRESSIONS
“The vast majority of social meaning, the vast majority
of the meaning people take away from their interaction
with you comes from physical ways of behaving and
nonverbal behaviors that most of us are almost never
thinking about.”
Deborah Gruenfeld (2013)”Acting with Power”
BIG & LITTLE OLD ME
SAY THESE WORDS
WITH STRONG EMOTION
BIG
I can’t do it.
I feel so helpless.
I am worthless
.
little
I am totally in
charge.
I’m invincible.
I’m on top of the
world.
CONFLICT
CONFLICT & POWER
•
Power is inevitable and unavoidable when we
communicate in groups.
•
Negative associations with being
powerless
are often
associated with another’s dominant form of power.
•
The result of powerlessness includes:
•
Indifference, poor task performance, passivity and
withdrawal, damage to group cohesiveness, strained
relationships, and
erosion of group members’ self-
esteem
—all of which can
trigger destructive conflict.
Rothwell,2007
THE INSTITUTE FOR SAFE
MEDICAL PRACTICES:
•
88% of respondents encountered condescending
language or voice intonation (21% often)
•
87% encountered impatience with questions
(19% often)
•
79% encountered a reluctance or refusal to
answer questions or phone calls (14% often)
So, The Joint Commission created a
standard in 2008…
AUTHORITATIVE BEHAVIOR
•
Speak in complete sentences
•
Hold eye contact while talking
•
Move smoothly
•
Occupy maximum space
•
Lean back
•
Slow down
•
Spread body to full comfort
•
Look down (tilt head back a bit)
APPROACHABLE BEHAVIOR
•
Nodding in agreement; smile even when it’s not funny
•
Hands near face while speaking
•
Sound breathless or start sentences with “um”
•
Speak haltingly, use incomplete sentences, edit, trail off
•
Adjust what you are saying for others to aid in
understanding; explain yourself
•
Yield to the higher status person– let them take the
lead and drive the conversation
APPROACHABLE BEHAVIOR
•
Take up as little space as possible
•
When walking, move out of other’s path
•
Briefly check others’ eyes looking for understanding
and acknowledgement but don’t “stare them down”
•
Look up at the other, tilt head down
•
Lean forward to check other person’s responsiveness
AUTHORITATIVE &
APPROACHABLE ACTIVITY
•
Partner-up
•
Think of a power dynamic situation you’d like to change
•
Begin with the end in mind: What is your goal?
•
Role-play and switch
ORGANIZATIONAL CLIMATE
& POWER
CREATING A SUPPORTIVE CLIMATE
•
Encourage honest communication
•
View one another as honest and open
•
Adopt a flexible mind-set
•
Be open to ideas, suggestions, and criticism
•
Avoid using absolutes
•
Collaborate vs. control
•
Ask for ideas and participation
•
Describe problems—don’t blame people
•
Use neutral descriptive language
•
Show concern
•
Demonstrate empathy, respect, and understanding
•
Emphasize quality
•
Avoid “pulling rank” and use legitimate power from positions
of authority with professionalism: treat people with respect
(McCornack, 2016)
CREATING A SUNNY CLIMATE
ACTIVITY
•
Form groups of 3 – 5
•
Divide one sheet vertically: sunny/gloomy
•
Discuss and list
•
Other sheet: list ways to improve or maintain a sunny
climate
•
Present and post
•
Large group discussion
BUILDING CONFIDENCE
ONE WORD AT A TIME ACTIVITY
•
Many people lack confidence in public speaking
situations
•
Most people fear public speaking
•
Thus, avoidance from public speaking situations
causes lost opportunity to build confidence
•
What a lucky day!
IMPROMPTU SPEAKING
ACTIVITY
•
You will be given 2 minutes to write a
3 - 4 minute speech.
•
You will choose between three different topics.
•
After 2 minutes, you will turn over your index card.
•
The presenter will call on random participants to
stand and deliver at the front of the room.
IMPROMPTU MARKERS
Introduction
1.
Attention getter that relates to topic
2.
Say/read the topic
3.
Agree or disagree with the topic
4.
Preview 2 reasons in support of your view
(Transition to body… “to begin”…)
Body
1.
Point one explanation then transition to pt 2
2.
Point two explanation then transition to conclusion
Conclusion
1.
Review the preview of 2 points
2.
Return to the topic and end with a note of finality!
IMPROMPTU TOPICS
CHOOSE JUST ONE
•
Medical advances have made my job easier.
•
Teamwork and healthcare are like peanut butter and
jelly.
•
“Things do not happen. Things are made to happen.” --
John F Kennedy
(brainyquote.com)
PERSONAL REPORT OF PUBLIC
SPEAKING ANXIETY (PRPSA)
•
High = > 131
•
Low = < 98
•
Moderate = 98-131
SELF-CONFIDENCE = PRACTICE
&
PRACTICE = SELF-CONFIDENCE
“Be your own kind of brave.”
H.L. Balcomb
WORKPLACE PRIDE ACTIVITY
THANK YOU!
Questions?
Comments?
Display as participants enter and explain that this training was developed and created based on industry and educator input in conjunction with the Health Workforce Initiative Statewide Advisory Committee, California Community Colleges Chancellor’s Office, and Workforce and Economic Development Program. This is just one soft skills module of the comprehensive training package: “Hi-Touch Healthcare: The Critical 6 Soft Skills.”
Discover the power of self-confidence in healthcare with tips to boost skills, communicate effectively, and embrace new challenges. Learn how confidence is a skill that can be developed through practice and awareness, leading to workplace pride and positive contributions. Explore the impact of nonverbal behavior and physical actions on social interactions, emphasizing the importance of self-belief and trust in one's abilities.
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Presentation Transcript
SELF-CONFIDENCE & WORKPLACE PRIDE
WHAT TO EXPECT IN THIS PRESENTATION Definition of Self-Confidence 9 Tips to Build Self-Confidence Big & Little Old Me Activity Conflict & Power Authoritative & Approachable Activity Organizational Climate and Power Creating a Sunny Climate Activity Building Confidence One Word At A Time Activity Workplace Pride Activity
SELF-CONFIDENCE To be self-confident is to trust in oneself, and, in particular, in one s ability or aptitude to engage successfully or at least adequately with the world. A self-confident person is ready to rise to new challenges, seize opportunities, deal with difficult situations, and take responsibility if and when things go awry. (Burton, 2015)
CONFIDENCE IS A SKILL A mistake many people make in their understanding of how confidence affects them is to believe that it is something that they either have or don't have, and if they don't have it, they will never be able to get it. To the contrary, confidence is a skill that develops with awareness and practice. (Taylor, 2015)
9 TIPS FOR NURSES (BUT APPLY TO ALL) Boost your skills Be prepared Master effective communication Don t seek approval (receiving well-earned recognition is different) Enjoy what you do Don t focus on comparing focus on contributing Try something new, different, challenging Contribute to positive change (Pierre, 2012)
WORDS ARE 10% OR LESS OF IMPRESSIONS The vast majority of social meaning, the vast majority of the meaning people take away from their interaction with you comes from physical ways of behaving and nonverbal behaviors that most of us are almost never thinking about. Deborah Gruenfeld (2013) Acting with Power
SAY THESE WORDS WITH STRONG EMOTION BIG little I can t do it. I feel so helpless. I am worthless. I am totally in charge. I m invincible. I m on top of the world.
CONFLICT & POWER Power is inevitable and unavoidable when we communicate in groups. Negative associations with being powerless are often associated with another s dominant form of power. The result of powerlessness includes: Indifference, poor task performance, passivity and withdrawal, damage to group cohesiveness, strained relationships, and erosion of group members self- esteem all of which can trigger destructive conflict. Rothwell,2007
THE INSTITUTE FOR SAFE MEDICAL PRACTICES: 88% of respondents encountered condescending language or voice intonation (21% often) 87% encountered impatience with questions (19% often) 79% encountered a reluctance or refusal to answer questions or phone calls (14% often) So, The Joint Commission created a standard in 2008
AUTHORITATIVE BEHAVIOR Speak in complete sentences Hold eye contact while talking Move smoothly Occupy maximum space Lean back Slow down Spread body to full comfort Look down (tilt head back a bit)
APPROACHABLE BEHAVIOR Nodding in agreement; smile even when it s not funny Hands near face while speaking Sound breathless or start sentences with um Speak haltingly, use incomplete sentences, edit, trail off Adjust what you are saying for others to aid in understanding; explain yourself Yield to the higher status person let them take the lead and drive the conversation
APPROACHABLE BEHAVIOR Take up as little space as possible When walking, move out of other s path Briefly check others eyes looking for understanding and acknowledgement but don t stare them down Look up at the other, tilt head down Lean forward to check other person s responsiveness
AUTHORITATIVE & APPROACHABLE ACTIVITY Partner-up Think of a power dynamic situation you d like to change Begin with the end in mind: What is your goal? Role-play and switch
ORGANIZATIONAL CLIMATE & POWER
CREATING A SUPPORTIVE CLIMATE Encourage honest communication View one another as honest and open Adopt a flexible mind-set Be open to ideas, suggestions, and criticism Avoid using absolutes Collaborate vs. control Ask for ideas and participation Describe problems don t blame people Use neutral descriptive language Show concern Demonstrate empathy, respect, and understanding Emphasize quality Avoid pulling rank and use legitimate power from positions of authority with professionalism: treat people with respect (McCornack, 2016)
CREATING A SUNNY CLIMATE ACTIVITY Form groups of 3 5 Divide one sheet vertically: sunny/gloomy Discuss and list Other sheet: list ways to improve or maintain a sunny climate Present and post Large group discussion
BUILDING CONFIDENCE ONE WORD AT A TIME ACTIVITY Many people lack confidence in public speaking situations Most people fear public speaking Thus, avoidance from public speaking situations causes lost opportunity to build confidence What a lucky day!
IMPROMPTU SPEAKING ACTIVITY You will be given 2 minutes to write a 3 - 4 minute speech. You will choose between three different topics. After 2 minutes, you will turn over your index card. The presenter will call on random participants to stand and deliver at the front of the room.
IMPROMPTU MARKERS Introduction 1. 2. 3. 4. (Transition to body to begin ) Attention getter that relates to topic Say/read the topic Agree or disagree with the topic Preview 2 reasons in support of your view Body 1. 2. Point one explanation then transition to pt 2 Point two explanation then transition to conclusion Conclusion 1. 2. Review the preview of 2 points Return to the topic and end with a note of finality!
IMPROMPTU TOPICS CHOOSE JUST ONE Medical advances have made my job easier. Teamwork and healthcare are like peanut butter and jelly. Things do not happen. Things are made to happen. -- John F Kennedy (brainyquote.com)
PERSONAL REPORT OF PUBLIC SPEAKING ANXIETY (PRPSA) High = > 131 Low = < 98 Moderate = 98-131
SELF-CONFIDENCE = PRACTICE & PRACTICE = SELF-CONFIDENCE Be your own kind of brave. H.L. Balcomb
THANK YOU! Questions? Comments?
