British Red Cross Ayrshire Home from Hospital Service
The British Red Cross Ayrshire Home from Hospital Service aims to prevent unnecessary hospital admissions, reduce delayed discharges, promote independence, and reduce isolation. Core elements include transport, resettlement, safe and well calls, and follow-on support services. The service provides transport, practical and emotional support, risk assessments, safeguarding, and identifies service users' needs. It does not offer personal care or support with medication. Additionally, it includes a safe and well call within 48 hours of the service user being home and follow-on support focused on recovery and independence, offering advice, advocacy, and referrals to other support organizations.
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British Red Cross Ayrshire Home from Hospital Service
Purpose of the Service Help prevent unnecessary hospital admissions Help reduce delayed discharges and boarding Help prevent failed discharges and readmissions Help promote independence Help reduce isolation and loneliness Core Elements Transport Resettlement Safe and Well call Follow on support d
Elements 1 & 2 - Transport & Resettlement Receiving and prioritising referrals from hospital staff on the day Provision of transport home (or to destination address) in Red Cross accessible vehicle Provision of moving and assistance support (includes use of wheelchairs, stair climbers) Making sure the service user s home is safe and secure risk assessment Provision of basic practical and emotional support to meet any immediate / urgent needs Identifying and reporting safeguarding / significant welfare concerns Identifying and assessing service users' needs Do not provide personal care or support with medication D
Element 3 - Safe and Well Call A phone call within 48 hours of the service user being home Ensuring that the service use is safe and has settled back into their home a watchful eye with any urgent issues being escalated Identify any additional help and support the service user might need Trigger for follow on support where needed
Element 4 - Follow on Supports recovery and independence Focus on service user s own desired outcomes what matters to me Advice and advocacy Help to access support from other organisations including Statutory, Private and Third Sector Organisations Signposting and onward referral to specialist organisations for example for help with benefits, debt or legal advice Helping service users reconnect with their community and developing their circles of support Referral to other Red Cross services this might be for help with loneliness and isolation or to access a wheelchair or commode
Data and potential cost savings / benefits Period covered: 01st January to 31st December 21 2,325 accepted referrals, 2,007 people supported South Ayrshire 37% 987 safe and well calls 336 people supported with additional follow on support 90% of service users report achieving or making significant progress against at least 1 of their goals Cost of service: 223,779 (core) + 145,203.44 (COVID) = 369,009.44 Bed days saved: 2,548, @ 175 per bed day = 445,900 Cost savings from preventive measures Income maximisation for service users
Case Study Female service user in her 90s, suffers form rheumatoid arthritis which contributes to poor mobility Admitted because of multiple falls and a deep cut to her leg Lay for 4 hours Previously refused care packages as she was fiercely independent Agreed support: Referral for a community alarm Referral to Intermediate Care and Enablement Service - falls assessment and to offer advice and support to reduce risks Regular calls from a volunteer to provide emotional support during recovery and ensure needs where being met
Case Study Outcomes: A community alarm & key safe have been installed - service users now feels safer knowing that she could summon help if needed. A physiotherapist from the ICES team has been out and they have developed a plan of action to help address some of her mobility issues and reduce her risk of falling. The regular phone calls have meant that she felt supported and helped reduce her loneliness whilst her leg wound healed. The lady is, whilst remaining strongly independent, now more open to accepting help and support from services. The service kept to their word by following through with what they said they would do. I now feel a lot safer knowing the British Red Cross have helped me obtain a community alarm and seek help from a physiotherapist. I can t thank the service enough for supporting myself with regular calls and checking on the progress of my recovery.
Contact details For further information we can be reached via: Wilma Paterson (Operations Manager): wpaterson@redcross.org.uk Robert Noble (Service Manager): rnoble@redcross.org.uk
