Assistive Technology and Technology-Enabled Care Services
Assistive Technology/
Technology Enabled Care
Services (TECS)
Deb Knowles
NRS Occupational Therapist
Rebecca Dukes
Housing Market Development Manager
Assistive Technology (AT)/Technology Enabled
Care Services (TECS)
Introduction to NRS and the service provided to NYCC
Overview of AT and why NYCC are promoting
How AT and TECS can help those with Dementia and Falls
Pathways to AT and TECS with NRS
AT and TECS in Extra Care
Private/retail offer for AT/TECS through NRS and NYCC
Who are NRS?
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NYCC were an early adopter of AT, starting in the late 1990’s.
Previous ‘Telecare Service’ delivered by a team of Telecare
Assessors across the county.
Previous providers have been providing ‘lifeline’ connected
telecare equipment across the county.
Senior OT’s and a team of 10 Telecare Practice Advisors (IC’s) had
been screening, assessing for, installing and maintaining ‘stand
alone’ telecare.
New provider (NRS Healthcare) have been selected to deliver the
AT service and commenced from the 1
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of May 2018.
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Technology Enabled Care Conference – London 2018
Julia Scott – Chief Executive RCOT
AT is a 21
st
century solution to health and social care challenges. It’s a 21
st
century
option as opposed to 20
th
century basic equipment.
We have always provided a mixture of care, equipment and adaptation to meet
challenges people are facing, and AT is no different.
TEC Services Association (TSA)
TSA’s overall vision is that technology enabled care enriches everyday life.
Outcomes are what matters – not just having a load of tech (Paul Burstow, President
of TSA)
How Technology Enabled Care helps those
with Dementia
TSA(2020)
How Technology Enabled Care can help falls.
TSA (2020)
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Preventative Offer through NRS Healthcare –- Competitive Private Pay
Arrangements
Need for involvement from NYCC HAS assessor (OT, SCA, IC, SCC):
Targeted prevention (reablement) offer is a period free of charge, as part of an
NYCC reablement package (to last for up to 10 weeks)
If AT is needed after this period, it would be to meet an ‘eligible need’, and be
subject to financial assessment. If not eligible, refer back to private pay
arrangement.
Responders in extra care schemes – it will still be the on site care team.
Changes will continue to be finalised in extra care settings, including how people
fund their AT.
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Competitive private pay offer – similar to costs of previous telecare providers
People can be assisted to refer using:
NRS General AT - Self Pay: 01904 221473 op2
www.nrstelecare.co.uk
enquiries@nrstelecare.co.uk
Website is similar to general online shopping – items can be selected as required.
Phone number allows for discussion with an OT/OTA around needed provision.
Does not involve NYCC and is not reviewed.
Examples of Private Pay AT Products and Prices:
Installation Time Scales
Urgent Install = Within 2 working days
-
Hospital discharges, Preventing hospital admission, Safeguarding, High risk, Palliative
care
Medium Urgency Install = Within 5 working days
Low Urgency Install = Within 2 weeks
Collections
Call NRS 01904 221473 op1 or email telecare@northyorkshire.nrs-uk.net
Priority determined by
NRS at triage
Telecare Contacts
Telecare Contacts
NRS Assessment Team
telecare@northyorkshire.nrs-uk.co.uk
01904 221473 op1
NRS finance/Private Pay Team
01904 221743 op2
Danny Shephard – Assistive Technology Manager
dshephard@nrs-uk.co.uk
Deb Knowles – Occupational Therapist/
Referrer trainer
dknowles@nrs-uk.co.uk
This content highlights the role of Assistive Technology (AT) and Technology-Enabled Care Services (TECS) in supporting individuals, particularly those with dementia and falls. It discusses the importance of AT, the history of AT implementation in NYCC, and how Technology-Enabled Care can aid in addressing various health and social care challenges. The content also explores the services provided by NRS Healthcare and the impact of TECS on enhancing everyday life. Additionally, it sheds light on the initiatives taken by NYCC to promote AT and TECS.
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Presentation Transcript
Assistive Technology/ Technology Enabled Care Services (TECS) Deb Knowles NRS Occupational Therapist Rebecca Dukes Housing Market Development Manager
Assistive Technology (AT)/Technology Enabled Care Services (TECS) Introduction to NRS and the service provided to NYCC Overview of AT and why NYCC are promoting How AT and TECS can help those with Dementia and Falls Pathways to AT and TECS with NRS AT and TECS in Extra Care Private/retail offer for AT/TECS through NRS and NYCC
History of Assistive Technology (AT) in History of Assistive Technology (AT) in NYCC NYCC NYCC were an early adopter of AT, starting in the late 1990 s. Previous Telecare Service delivered by a team of Telecare Assessors across the county. Previous providers have been providing lifeline connected telecare equipment across the county. Senior OT s and a team of 10 Telecare Practice Advisors (IC s) had been screening, assessing for, installing and maintaining stand alone telecare. New provider (NRS Healthcare) have been selected to deliver the AT service and commenced from the 1st of May 2018.
What is the Importance of Assistive What is the Importance of Assistive Technology? Technology? Technology Enabled Care Conference London 2018 Julia Scott Chief Executive RCOT AT is a 21stcentury solution to health and social care challenges. It s a 21st century option as opposed to 20th century basic equipment. We have always provided a mixture of care, equipment and adaptation to meet challenges people are facing, and AT is no different. TEC Services Association (TSA) TSA s overall vision is that technology enabled care enriches everyday life. Outcomes are what matters not just having a load of tech (Paul Burstow, President of TSA)
How Technology Enabled Care helps those with Dementia TSA(2020)
How Technology Enabled Care can help falls. TSA (2020)
Entry Point Offer Charging Good information on the website to signpost to a range of options including commissioned AT Provider Private pay arrangement. AT service providing attractive and affordable options NYCC Website Refer for AT assessment via NRS if appropriate (if not refer for HAS Assessment) Private pay arrangement. AT service providing attractive and affordable options CSC Refer for AT assessment via NRS if appropriate (if not refer for HAS Assessment) Private pay arrangement. AT service providing attractive and affordable options CRC Care and support team Refer for AT assessment via NRS if appropriate Private pay arrangement. AT service providing attractive and affordable options Living Well Refer for AT assessment via NRS if appropriate AT provided as reablement or for long term support to meet eligible need No charge for reablement period (up to 10 weeks). End of reablement: Private pay arrangement or eligibility determination for long term support Independence Team If AT meets eligible needs provision of AT via NRS. If not eligible, signpost for private pay arrangement AT is provided under the care act. Charge is for monitoring and maintenance Planned Care Further guidance to follow Further guidance to follow Carers Assessment Follow guidance for Independence (reablement period) or planned care Follow guidance for Independence (reablement period) or planned care Extra Care, Supported Living Non chargeable NYCC Residential Homes and resource centres All referrals to come through CSC and follow the same pathway All referrals to come through CSC and follow the same pathway Referrals from health
AT in Extra Care Settings AT in Extra Care Settings Preventative Offer through NRS Healthcare - Competitive Private Pay Arrangements Need for involvement from NYCC HAS assessor (OT, SCA, IC, SCC): Targeted prevention (reablement) offer is a period free of charge, as part of an NYCC reablement package (to last for up to 10 weeks) If AT is needed after this period, it would be to meet an eligible need , and be subject to financial assessment. If not eligible, refer back to private pay arrangement. Responders in extra care schemes it will still be the on site care team. Changes will continue to be finalised in extra care settings, including how people fund their AT.
AT Private pay offer AT Private pay offer Competitive private pay offer similar to costs of previous telecare providers People can be assisted to refer using: NRS General AT - Self Pay: 01904 221473 op2 www.nrstelecare.co.uk enquiries@nrstelecare.co.uk Website is similar to general online shopping items can be selected as required. Phone number allows for discussion with an OT/OTA around needed provision. Does not involve NYCC and is not reviewed.
Installation Time Scales Urgent Install = Within 2 working days - Hospital discharges, Preventing hospital admission, Safeguarding, High risk, Palliative care Medium Urgency Install = Within 5 working days Priority determined by NRS at triage Low Urgency Install = Within 2 weeks Collections Call NRS 01904 221473 op1 or email telecare@northyorkshire.nrs-uk.net
Telecare Contacts NRS Assessment Team telecare@northyorkshire.nrs-uk.co.uk 01904 221473 op1 NRS finance/Private Pay Team 01904 221743 op2 Danny Shephard Assistive Technology Manager dshephard@nrs-uk.co.uk Deb Knowles Occupational Therapist/ Referrer trainer dknowles@nrs-uk.co.uk
