Assertiveness Training: Let Your Voice Be Heard
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Understand the difference between
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Learn to use an assertive technique
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Understand why assertiveness is
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Assertiveness is about standing up for
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When we communicate assertively, we are
clear about our opinions and wishes, but
we are also open to others’.
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Making Assertive Statements
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Do’s and Don’ts
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Using Assertive Body Language
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Techniques to Avoid
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Discussion Questions
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Reasons for being assertive rather than
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How does assertive communication result
in better care for clients or residents?
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Understand the difference between
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Learn to use an assertive technique
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Understand why assertiveness is
important
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Center for Community Development, Engagement and Training
(CCDET)
UW Oshkosh CCDET http://www.uwosh.edu/ccdet
Assertiveness Training: Let Your Voice Be Heard!
Assertiveness Training: Let Your Voice Be Heard is a program developed by the University of Wisconsin Oshkosh and Wisconsin Department of Health Services. It focuses on understanding the difference between passive, aggressive, and assertive communication techniques, learning to use assertive techniques, and recognizing the importance of assertiveness. The training emphasizes standing up for oneself while respecting others' opinions and needs. It also covers tips for assertive communication, activities to practice different communication styles, and reasons why assertiveness is crucial in enhancing care for clients or residents.
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Presentation Transcript
Assertiveness Training: Let Your Voice Be Heard! Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services
Learning Points Understand the difference between passive, aggressive and assertive communication techniques Learn to use an assertive technique Understand why assertiveness is important
Assertiveness Assertiveness is about standing up for yourself, but also about respecting the opinions and needs of others. When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others .
Passive, Aggressive, Assertive Passive Passive/Aggressive Aggressive Assertive
Tips for Assertive Communication Making Assertive Statements Do s and Don ts Using Assertive Body Language Techniques to Avoid
Activity: One Conversation, Three Styles Video Clips or Script Reading Discussion Questions
Activity: Why is Assertiveness Important? Reasons for being assertive rather than passive or aggressive? How does assertive communication result in better care for clients or residents?
Learning Points Review Understand the difference between passive, aggressive and assertive communication techniques Learn to use an assertive technique Understand why assertiveness is important
developed by The Wisconsin Caregiver Project UW Oshkosh Center for Community Development, Engagement and Training (CCDET) www.uwosh.edu/ccdet/caregiver
