Annual Interagency Accessibility Forum: Building a Culture of Digital Accessibility
The Annual Interagency Accessibility Forum focuses on building a culture of digital accessibility, emphasizing shared services and enterprise platforms to enhance customer experience. Discussions touch on the use of platforms, scaling implications, and improving end-to-end customer experience. Attendees include key federal agencies and industry leaders.
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Presentation Transcript
Click to edit Master title style Annual Interagency Accessibility Forum Beyond Compliance: Building a Culture of Digital Accessibility Click to edit Subtitle November 7-9, 2023 Accessible Customer Experience & Shared Services Karla Rodriguez, Platforms and Services, DHS
Agenda Brief overview of platforms and shared services Introduce Customer Experience Review the challenge around accessibility and platforms Share a model Explore opportunities Envision collaboration IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council
Shared Services and Enterprise Platforms Frequently SaSS to meet the demand for online apps and services Commercial or open-source, seldom federally run Tenants implement Domain-specific knowledge for operations, maintenance, training Consolidates and standardizes technology by commoditizing it IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council 3
Click to edit Master title style Click to edit Subtitle Q1. Does your agency use an enterprise platform or shared service?
Scaling implications Across the agency Services offered agency-wide Cost or operation concerns are program-managed Application or Product Customizations dependent on vendor or developer IT projects with a spectrum of governance practices IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council 5
Customer Experience Definition End-to-end experience across processes and technology IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council 6
Customer experience touchpoints Agency Procuring Implementing Operating Renewing Governing End-user Requesting access Training Building/Using Support IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council 7
Click to edit Master title style Click to edit Subtitle Q2. What is a common pain point with your platforms or services?
Accessibility of Enterprise Platforms/Services The scale of platforms increases complexity with accessibility Does this create a burden on the agency, program, and end-user? Limits regarding guidance and standards IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council
Click to edit Master title style Click to edit Subtitle Q3. How are you dealing with the accessibility of enterprise platforms?
Operationalizing the Platform Experience at DHS Library of Universal Design Patterns for developers building with an enterprise platform Leverages platform accessibility features Extends federal standards and agency guidance Curated for specific federal user needs IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council
Click to edit Master title style Click to edit Subtitle Q4. What opportunities are you exploring?
Uniqueness of the accessibility community Sees value in standards Helps each other Advocates for others Shared ownership High sense of trust IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council 13
Invitation Access to the Enterprise Pattern Library for agencies Contribute patterns and questions at a peer level Partner in defining how to meet this challenge IAAF 2023 / General Services Administration / Federal Deposit Insurance Corporation / Department of Veterans Affairs / U.S. Access Board / Federal CIO Council 14
