Conflict Management in Organizations: A Case Study on Maruti Suzuki Ltd

Conflict management plays a crucial role in enhancing group outcomes and organizational performance. This article explores the stages of conflict management using a case study on Maruti Suzuki Ltd, highlighting the importance of communication, structure, and other aspects. Effective conflict management strengthens employee relationships and prevents negative consequences, making it a valuable practice in both professional and personal settings.

• Conflict Management
• Organizational Performance
• Maruti Suzuki Ltd
• Communication
• Employee Relationships

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1. Managing Conflicts Managing Conflicts in Case Case Study Study on in Organization: Organization: A on Maruti Suzuki Maruti Suzuki Ltd A Ltd 1

2. Content Content Introduction Stages of Conflict Management A case study on Maruti SuzukiLtd Conclusion 2

3. Introduction Introduction Conflict management is the process in which the negative aspect needs to be limited and on other side positive aspects needs to be increased. 3

4. Aim Aim of conflict of conflict management management To enhance the group outcomes and their learning together with effectiveness in performance of organization. 4

5. Why Why Conflict Conflict Management Management ? ? Strengthens Strengthens the bond the bond among among the theemployees employees Plays Plays an an important important role in our role in our personal personallives. lives. Finds Finds an implementation implementation of the an alternative to alternative to any of the idea any problem problem and idea andsuccessful successful It It is facing facing its is always always wise its negative negative consequences wise to prevent a fight to prevent a fight at the consequences at the first place rather first place ratherthan than 5

6. Stages of Conflict Stages of Conflict Management Management 5 stages 5 stages of of conflict management conflict management are: are: Outcomes Behavior Intention Cognition and Personalization Potential Opposition or Incompatibility. 6

7. Stages of Conflict Stages of Conflict Management Management Stage 1:Potential Opposition Stage 1:Potential Opposition or or Incompatibility Incompatibility 1. 1. Communication Communication 7

8. Stages of Conflict Stages of Conflict Management Management Stage 1:Potential Opposition Stage 1:Potential Opposition or or Incompatibility Incompatibility 2. 2. Structure Structure 8

9. Stages of Conflict Stages of Conflict Management Management Stage 1:Potential Opposition Stage 1:Potential Opposition or or Incompatibility Incompatibility 3. 3. Size and Size and specialization specialization of of occupations occupations 9

10. Stages of Conflict Stages of Conflict Management Management Stage 1:Potential Opposition Stage 1:Potential Opposition or or Incompatibility Incompatibility 4. 4. Dependence Dependence or or interdependence interdependence of of groups groups 10

11. Stages of Conflict Stages of Conflict Management Management Stage 1:Potential Opposition Stage 1:Potential Opposition or 5. 5. Personal or Incompatibility Incompatibility variable Personal variable Vertical Vertical conflict conflict Horizontal Horizontal conflict conflict 11

12. Stages of Conflict Stages of Conflict Management Management Stage Stage 2: 2: Cognition and Cognition and Personalization Personalization Perceived Perceived conflict conflict Felt Felt conflict conflict 12

13. Stages of Conflict Stages of Conflict Management Stage Stage 3: 3: Intention Intention 1. 1. Competition Competition 2. 2. Collaboration Collaboration 3. 3. Compromise Compromise 4. 4. Accommodate Accommodate 5. 5. Avoiding Avoiding Management 13

14. Stages of Conflict Stages of Conflict Management Stage Stage 3:Intention 3:Intention Management 1. 1. Competition Competition Might Makes Might Makes Right Right 14

15. Stages of Conflict Stages of Conflict Management Stage Stage 3:Intention 3:Intention Management 2. 2. Collaboration Collaboration Split the difference 15

16. Stages of Conflict Stages of Conflict Management Stage Stage 3:Intention 3:Intention Management 3. 3.Avoiding Avoiding Leave Leave Well Well Enough EnoughAlone Alone 16

17. Stages of Conflict Stages of Conflict Management Stage Stage 3: 3: Intention Intention Management 4. 4. Compromise Compromise Two Two Heads Are Better Than Heads Are Better ThanOne One 17

18. Stages of Conflict Stages of Conflict Management Stage Stage 3: 3: Intention Intention Management 5. 5.Accommodate Accommodate Kill Kill Your Your Enemies Enemies With With Kindness Kindness 18

19. Stage Stage 3: 3: Intention Intention Collaboration and problem solving Competition andAuthoritative command ve serti ive A As ssert The goal is to find Win-Win solution The goal is to Win Compromise The goal is to find a middle ground Unassertive Unassertive Smoothing or Accommodation Avoidance The goal is to Delay The goal is to yield Cooperative Cooperative 19 Uncooperative Uncooperative

20. Stages of Conflict Stages of Conflict Management Management Stage Stage 4: 4: Behavior Behavior Overt Overt conflict conflict Party s Party s behavior behavior Other s Other s reaction reaction con conf fl li ict ct ge The The b be eha announcements, activities, made by by the the conflict conflict parties conflict practices practices are are typically typically obvious to to execute execute every every party s party s goal This This is is a a phase d di is st ti inc nct tly ly incorporates incorporates the responses responses made conflict phase where o obv bvi io ou us s. . the announcements, where get ts s t to o be hav vi io or r activities, and parties. . These obvious endeavor endeavor be ge st sta age and These goal. . 20

21. Stages of Conflict Stages of Conflict Management Management Stage Stage 5: 5: Outcomes Outcomes Decreased Decreased group performance performance group Increased Increased group performance performance group performance performance 21

22. Case Case Study Study on on 22

23. Objective Objective To To perspective perspective of of the of of incidents incidents that conflict conflict at at the U Ud dy yo og g L Li im mi ite ted d in give give business, business, the reasons that took the Manesar Manesar plant in 2 20 01 12 2 w wh hi ich social social historical historical the series series due to to the Maruti ch l le ea ad d t to o the and and reasons behind took place place due plant of of Maruti behind the the the and and murder murder of of extensive damage to extensive damage to property. a a senior senior HR property. HR executive executive 23

24. Possible Causes Possible Causes of Labour at at Maruti Maruti Udyog Udyog Manesar of Labour Unrest Manesar Plant Unrest Plant 24

25. Wage disparities between the regular and contracted workers. Lack of trust between the HR staff and the workers Lack of connectivity and active communication between the management and workers Lack of intelligence and information Possible collusion of local police, retrenched workers and politicians Both permanent and contracted workers were unsatisfied 25

26. Conclusion Conclusion The The entire case case for involvement involvement at workers workers. . entire case for HR HR executives executives to to increase at the the floor case study study presents presents a a strong increase their floor level level with strong their the with the The The conflict communication communication between ground ground level level workers conflict occurred occurred due between the workers. . due to to lack the HR HR and lack of of and the the 26

27. THANK YOU 27