Provider Update & Division of Provider Services in Arkansas

 
Provider Update from the
Division of Provider Services
and Quality Assurance
 
Training for Options
Counseling QuickBase
 
 
Division of Provider Services & Quality Assurance
 
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DPSQA is comprised of 3 units who work together in investigating
maltreatment:
 
Office of Long-Term Care 
– They license and inspect nursing facilities,
intermediate care facilities, and psychiatric residential treatment facilities;
license nursing facility administrations; investigate complaints against long-
term care facilities and their employees; and determine medical eligibility for
Medicaid for long-term care facility placement and waiver services.
 
Office of Community Services 
– They license, certify, and regulate home- and
community- based programs, ARChoices waiver, and alcohol and other drug
abuse treatment providers and review concerns, complaints, and allegations
of substandard quality of care as it relates to facility practices.
 
Office of Performance and Engagement 
– One of our first points of contact
for allegations of maltreatment. They receive calls and emails through various
sources and send them to the appropriate unit for investigations.
 
humanservices.arkansas.gov
 
 
 
Options Counseling QuickBase
 
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The link to visit the Options Counseling QuickBase
is:
 
https://ardhs.quickbase.com/db/bti8ymhe2
 
 
 
humanservices.arkansas.gov
 
 
humanservices.arkansas.gov
 
 
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Facilities will have the capability to print to
maintain copies for their records for
possible surveys, and to maintain potential
requests from regulatory agencies.
 
humanservices.arkansas.gov
 
 
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Several facilities have been testing the
QuickBase and providing feedback. We
would like to thank them for their assistance
in helping to make this process change as
smooth as possible.
 
humanservices.arkansas.gov
 
 
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humanservices.arkansas.gov
 
@ArkDHS
 
ARHumanServices
 
@ARHumanServices
 
@arkansasdhs
 
Find Us On…
 
Contact Information
 
Options.Counseling@dhs.arkansas.gov
 
 
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Title Line
 
We Care. We Act. We Change Lives.
 
humanservices.arkansas.gov
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The Division of Provider Services & Quality Assurance (DPSQA) in Arkansas oversees investigations into maltreatment, licensing of healthcare facilities, and Medicaid eligibility. Options Counseling QuickBase is a resource for accessing related services. The DPSQA consists of three units: Office of Long-Term Care, Office of Community Services, and Office of Performance and Engagement, each playing a unique role in ensuring quality care. Visit the provided links for more information.


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  1. Provider Update from the Division of Provider Services and Quality Assurance Training for Options Counseling QuickBase humanservices.arkansas.gov

  2. Division of Provider Services & Quality Assurance DPSQA is comprised of 3 units who work together in investigating maltreatment: Office of Long-Term Care They license and inspect nursing facilities, intermediate care facilities, and psychiatric residential treatment facilities; license nursing facility administrations; investigate complaints against long- term care facilities and their employees; and determine medical eligibility for Medicaid for long-term care facility placement and waiver services. Office of Community Services They license, certify, and regulate home- and community- based programs, ARChoices waiver, and alcohol and other drug abuse treatment providers and review concerns, complaints, and allegations of substandard quality of care as it relates to facility practices. Office of Performance and Engagement One of our first points of contact for allegations of maltreatment. They receive calls and emails through various sources and send them to the appropriate unit for investigations. humanservices.arkansas.gov 2

  3. Options Counseling QuickBase The link to visit the Options Counseling QuickBase is: https://ardhs.quickbase.com/db/bti8ymhe2 humanservices.arkansas.gov 3

  4. Options Counseling QuickBase humanservices.arkansas.gov 4

  5. Options Counseling QuickBase humanservices.arkansas.gov 5

  6. Options Counseling QuickBase humanservices.arkansas.gov 6

  7. Options Counseling QuickBase humanservices.arkansas.gov 7

  8. Options Counseling QuickBase humanservices.arkansas.gov 8

  9. Options Counseling QuickBase humanservices.arkansas.gov 9

  10. Options Counseling QuickBase humanservices.arkansas.gov 10

  11. Options Counseling QuickBase humanservices.arkansas.gov 11

  12. Options Counseling QuickBase humanservices.arkansas.gov 12

  13. Options Counseling QuickBase humanservices.arkansas.gov 13

  14. Options Counseling QuickBase humanservices.arkansas.gov 14

  15. Options Counseling QuickBase humanservices.arkansas.gov 15

  16. Options Counseling QuickBase humanservices.arkansas.gov 16

  17. Options Counseling QuickBase Facilities will have the capability to print to maintain copies for their records for possible surveys, and to maintain potential requests from regulatory agencies. humanservices.arkansas.gov 17

  18. Options Counseling QuickBase Several facilities have been testing the QuickBase and providing feedback. We would like to thank them for their assistance in helping to make this process change as smooth as possible. humanservices.arkansas.gov 18

  19. Find Us On @ArkDHS @arkansasdhs @ARHumanServices ARHumanServices Contact Information Options.Counseling@dhs.arkansas.gov humanservices.arkansas.gov 19

  20. Title Line We Care. We Act. We Change Lives. humanservices.arkansas.gov

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