Nigerian Civil Aviation Authority Annual Flight Operations Summary 2019

The Nigerian Civil Aviation Authority's executive summary for international and domestic flight operations in 2019 shows a total of 15,474 international flights and 65,401 domestic flights. The report includes data on complaints, resolved cases, canceled flights, delayed baggage, and airlines in operation. It highlights specific airline operations, complaints received, and resolutions for both domestic and international flights.

• Aviation
• Nigeria
• Flight Operations
• Airlines
• Summary

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1. NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY DECEMBER, 2019) 1

2. NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY DECEMBER, 2019) For the period under review, a total number of 15,474 flights operated on international routes while 65,401 flights operated on domestic routes. TOTAL NO. OF COMPLAINTS (A+B) TOTAL NO. OF OVER BOOKING & DENIED BOARDING (A) TOTAL NO. OF OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY, ETC) (B) TOTAL NO. OF RESOLVED CASES TOTAL NO. OF CANCELLED FLIGHTS TOTAL NO. OF BAGGAGE FOUND TOTAL NO. OF DELAYED/ MISSING BAGGAGE NUMBER OF AIRLINES IN OPERATION TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF DELAYED FLIGHTS TOTAL NO. OF AIR/ RAMP RETURN ROUTES 33 INTERNATIONAL AIRLINES 15,474 4,880 82 24 41,473 38,440 17 47 64 46 DOMESTIC AIRLINES 9 65,401 37,510 356 66 495 640 59 44 103 73 THE FOLLOWING AIRLINES WERE NOT IN OPERATION IN 2019 AZMAN AIR FLYNAS AIRLINE MAX AIR MEDVIEW AIRLINE MID-AFRICA AIR HOWEVER, THE UNDERLISTED AIRLINES COMMENCED OPERATIONS IN DECEMBER, 2019 ANGOLA AIR CABO VERDE 2 NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP INCLUDING ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS

3. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2019) TOTAL NO. OF CANCELLED FLIGHTS TOTAL NO. OF DELAYED FLIGHTS TOTAL NO. OF OVER BOOKING & DENIED BOARDING (A) TOTAL NO. OF OTHERS (PILFERAGE, DISCOURTESY, ETC) (B) TOTAL NO. OF COMPLAINTS (A+B) TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF AIR/ RAMP RETURN TOTAL NO. OF DELAYED/ MISSING BAGGAGE TOTAL NO. OF BAGGAGE FOUND TOTAL NO. OF RESOLVED CASES/ COMPENSATION SN AIRLINES NO. OF CANCELLED FLIGHTS % ON NO. OF DELAYED FLIGHTS % ON DELAYED FLIGHTS CANCELLED FLIGHTS AFRICAN WORLD 1 1,832 344 16 3 1,031 1,042 - - - - 19 1 AIR COTE D VOIRE - 524 178 1 1 595 636 - - - - 34 2 - AIR FRANCE 612 79 3 1 4,406 4,314 3 - 3 1 13 3 AIR NAMIBIA 139 81 - 66 54 - - - - 58 4 - AIR PEACE 1375 722 53 1 3 - - - 4 4 3 5 ANGOLA AIR 5 5 100 - 150 167 - 1 1 - 6 1 ARIK AIR 428 160 37 5 - 125 200 - - - - 7 1 ASKY 1,228 329 12 - 781 643 3 1 4 2 27 8 AZMAN AIR - - - - - - - - - - 9 1 BADR AIR 69 59 1 - - - - - - - 86 10 1 BRITISH AIR 717 139 7 - 3,714 3,646 - - - 1 19 11 CABO VERDE AIR 9 8 - 19 17 - 1 1 - 89 12 23 CAMAIR - CO 22 5 5 - 2 5 - - - 1 23 13 CRONOS AIR 115 25 - - - - - - - 22 14 1 DELTA AIRLINE 362 44 4 2 4,413 4,310 - 1 1 1 12 15 - EGYPT AIR 809 485 1 - 2,267 1,837 - 2 2 2 60 16 - EMIRATES 996 171 2 1 1,935 1,649 3 2 5 17 17 - ETHIOPIAN AIR 1,025 567 1 - 1,517 1,422 3 2 5 4 55 18 - ETIHAD 206 40 1 282 371 1 1 1 19 19 3 FLYNAS AIR - - - - - - - - - - 20

4. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES (JANUARY DECEMBER, 2019) TOTAL NO. OF CANCELLED FLIGHTS TOTAL NO. OF DELAYED FLIGHTS TOTAL NO. OF OTHERS (PILFERAGE, DISCOURTESY, ETC) (B) TOTAL NO. OF DELAYED/ MISSING BAGGAGE TOTAL NO. OF BAGGAGE FOUND TOTAL NO. OF OVER BOOKING & DENIED BOARDING (A) TOTAL NO. OF COMPLAINTS (A+B) TOTAL NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF AIR/ RAMP RETURNS SN AIRLINES % ON CANCELLED FLIGHTS DELAYED FLIGHTS % ON DELAYED FLIGHTS CANCELLED FLIGHTS 1 21 473 147 5 3 1,523 1,186 - 1 1 1 KENYA 31 1 22 361 70 2 - 5,060 4,993 2 2 4 2 KLM 19 - 23 LUFTHANSA 909 144 3 1 3,054 2,933 2 - 2 1 16 24 MAX AIR - - - - - - - - - - - - 2 25 MERIDIANA 193 72 4 3 321 238 3 3 3 37 - - 26 MEDVIEW - - - - - - - - - - - - 27 MIDDLE EAST 95 25 70 121 1 - - 26 - - - - 28 MID AFRICA - - - 1 - - - - - - - - 29 OVERLAND 35 29 - - 83 - - - - - - - 30 QATAR 357 35 527 522 2 2 1 10 - - - ROYAL AIR MAROC 1 31 358 52 2 1 3,041 2,120 5 5 4 15 - 1 32 RWANDA 608 231 38 5 1,555 1,436 16 15 18 - - 33 SAUDI AIR 89 72 1 - 81 - - - - - - - 34 SUDAN 8 3 - - 38 - - - - - - - 35 SOUTH AFRICAN 359 30 1 827 1,021 - - 8 - - - 36 TARCO AIR 17 13 - - 76 - - - - - - - 37 TURKISH AIR 776 493 1 1 2,850 2,485 2 1 - 64 - - 38 363 23 3 1,342 1,072 1 1 - VIRGIN ATLANTIC 6 - - 4 TOTAL 15,474 4,880 24 41,473 64 82 38,440 17 47 46

5. NIGERIAN CIVIL AVIATION AUTHORITY DOMESTIC FLIGHT OPERATIONS (JANUARY DECEMBER, 2019) 5

6. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2019) TOTAL NO. OF CANCELLED FLIGHTS TOTAL NO. OF DELAYED FLIGHTS TOTAL NO. OF OVER BOOKING & DENIED BOARDING (A) TOTAL NO. OF AIR / RAMP RETURN TOTAL NO. OF OTHERS (PILFERAGE, DISCOURTESY, ETC) (B) TOTAL NO OF DELAYED/ MISSING BAGGAGE TOTAL NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF BAGGAGE FOUND TOTAL NO. OF COMPLAINTS (A+B) TOTAL NO. OF FLIGHTS OPERATED SN AIRLINES NO. OF CANCELLED FLIGHTS % ON NO. OF DELAYED FLIGHTS % ON DELAYED FLIGHTS CANCELLED FLIGHTS 66 1 AERO 6,717 4,422 56 15 3 3 67 65 6 4 1 CONTRACTORS 43 - ARIK AIR 11,608 5,043 49 31 32 13 64 211 45 39 2 56 - AZMAN AIR 5,998 3,383 22 6 6 5 18 18 11 6 3 70 - DANA AIR 5,481 3,817 26 7 1 6 31 31 7 4 4 62 7 5 MEDVIEW 442 276 29 1 1 - - - - - OVERLAND 2,755 1,894 69 19 6 6 4 1 1 10 9 1 6 57 1 AIR PEACE 24,014 13,673 132 12 9 7 301 301 16 7 7 62 - 8 MAX AIR 5,912 3,689 23 1 2 6 12 12 8 4 53 - 9 IBOM AIR 2,474 1,313 - - - - - - - - TOTAL 37,510 65,401 356 66 59 44 495 640 103 73 6 NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP INCLUDING ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS