Nigerian Civil Aviation Authority Flight Operations Summary (Jan-Mar 2023)
In the first quarter of 2023, Nigerian Civil Aviation Authority reported 3,073 international flights and 182,880 domestic flights. The data includes the number of airlines, total flights, delays, cancellations, baggage-related issues, passenger complaints, and resolved cases for both international and domestic operations. Specific details are provided for various international airlines regarding flight operations, complaints, and passenger feedback during the same period.
- Aviation
- Flight Operations
- Nigerian Civil Aviation Authority
- Passenger Complaints
- International Airlines
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NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY - MARCH, 2023) 1
NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY - MARCH, 2023) For the period under review, a total number of 3,073 flights operated on international routes while 182,88 flights operated on domestic routes. ROUTES NUMBER OF AIRLINES IN OPERATION TOTAL FLIGHTS OPERATED NO. OF DELAYS CANCELL ATIONS AIR/RAMP RETURN DELAYED/ MISSING BAGGAGE BAGGAGE FOUND OVER OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY & PEBEC ETC) (B) TOTAL NO OF IN- BOUND PASSENGERS TOTAL NO OF OUT- BOUND PASSENGERS TOTAL COMPLAINT S (A+B) NO. OF RESOLVED CASES BOOKING & DENIED BOARDING (A) 25 3,073 1,193 24 6 2 375,700 495,076 9,087 7,942 25 27 9 INTERNATIONAL AIRLINES 284 11 182,88 101,28 28 31 31 3 42 1,391,560 1,400,031 45 22 DOMESTIC AIRLINES 2
NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES (JANUARY - MARCH, 2022) CANCELLED FLIGHTS DELAYED FLIGHTS OVER OTHERS (PILFERAGE, DISCOURTESY,PEB EC, ETC) (B) TOTAL NO OF IN-BOUND PASSENGERS TOTAL NO OF OUT-BOUND PASSENGERS TOTAL COMPLAINTS (A+B) NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF FLIGHTS OPERATED AIR/ RAMP RETURN MISSING BAGGAGE BAGGAGE FOUND BOOKING & DENIED BOARDING (A) SN AIRLINES No. of Cancelled Flights % on Cancelled Flights No. of Delayed Flights % on Delayed Flights 0 0 2 314 97 31% 0 0% 223 251 9014 9677 2 1 1 AFRICA WORLD 171 92 54% 1 1% 72 120 13868 14366 0 0 0 0 0 2 AIR COTE D'IVOIRE 130 25 19% 0 0% 1027 988 19823 25340 0 0 0 0 0 3 AIR FRANCE 306 167 55% 1 0% 0 0 15962 20346 0 0 0 0 0 4 AIR PEACE 275 107 39% 3 1% 285 207 22433 26709 2 1 1 1 1 5 ASKY AIRLINE 28 15 54% 0 0% 0 0 888 4230 0 0 0 0 0 6 BADR AIR 178 83 47% 1 1% 590 580 28944 37423 0 0 1 0 0 7 BRITISH AIRWAYS 15 9 60% 0 0% 0 0 734 637 0 0 0 0 0 8 CRONOS 91 17 19% 1 1% 475 461 14006 16945 0 0 0 0 0 9 DELTA AIRLINE 142 96 68% 0 0% 425 394 14629 19066 4 1 0 0 4 10 EGYPT AIR 270 115 43% 0 0% 396 317 51320 75927 11 3 0 0 11 11 ETHIOPIAN AIR 3
NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES (JANUARY - MARCH, 2023) DELAYED FLIGHTS CANCELLED FLIGHTS OVER AIR/ RAMP RETURN MISSING BAGGAGE BAGGAGE FOUND OTHERS (PILFERAGE, DISCOURTESY PEBEC, ETC) TOTAL NO. OF IN-BOUND PASSENGERS TOTAL NO. OF OUT-BOUND PASSENGERS TOTAL COMPLAINTS NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF FLIGHTS OPERATED BOOKING & DENIED BOARDING SN AIRLINES No. Of Cancelled Flights % On Cancelled Flights % On Delayed Flights No. Of Delayed Flights 82 47 57% 1 1% 273 270 10391 11951 0 0 0 0 0 12 KENYA AIR 75 22 29% 1 1% 861 823 13854 18196 1 0 1 0 1 13 KLM 147 19 13% 6 4% 975 953 23140 29137 0 0 0 0 0 14 LUFTHANSA MIDDLE EAST AIRLINES 32 4 13% 0 0% 14 28 5822 5001 0 0 0 0 0 15 295 82 28% 4 1% 1303 832 49830 64395 0 0 0 0 0 16 QATAR AIR 92 32 35% 0 0% 447 226 10770 15996 3 2 0 1 2 17 ROYAL AIR MAROC 128 65 51% 3 2% 307 273 11330 16908 1 0 1 0 1 18 RWAND AIR 38 28 74% 0 0% 0 0 10809 13252 0 0 0 0 0 19 SAUDI AIR SOUTH AFRICAN AIRWAYS 36 8 22% 0 0% 53 105 4485 5682 0 0 0 0 0 20 18 6 33% 1 6% 18 17 1205 2063 1 0 0 0 1 21 TAAG ANGOLA 0 0 2 2 100% 0 0% 0 0 67 555 0 0 0 22 TARCO TURKISH AIRLINES 100 43 43% 1 1% 661 596 16748 26986 2 1 2 0 2 23 31 1 3% 0 0% 302 249 6783 8619 0 0 0 0 0 24 UNITED AIRLINE 77 11 14% 0 0% 380 252 18845 25669 0 0 0 0 0 25 VIRGIN ATLANTIC 24 1% 39% 6 2 375,700 495,076 TOTAL 3,073 1,193 9,087 7,942 25 27 9 4
NIGERIAN CIVIL AVIATION AUTHORITY DELAYED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF DELAYED FLIGHTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS 125 40 32% 82 30 37% 107 27 25% 314 97 1 AFRICA WORLD 59 35 59% 59 25 42% 53 32 60% 171 92 2 AIR COTE D'IVOIRE 49 13 27% 38 7 18% 43 5 12% 130 25 3 AIR FRANCE 113 53 47% 82 50 61% 111 64 58% 306 167 4 AIR PEACE 95 45 47% 77 39 51% 103 23 22% 275 107 5 ASKY AIRLINE 9 - 0% 7 6 86% 12 9 75% 28 15 6 BADR AIR 62 33 53% 54 27 50% 62 23 37% 178 83 7 BRITISH AIRWAYS 4 3 75% 7 4 57% 4 2 50% 15 9 8 CRONOS 32 15 47% 28 2 7% 31 - 0% 91 17 9 DELTA AIRLINE 62 45 73% 41 21 51% 39 30 77% 142 96 10 EGYPT AIR 11 ETHIOPIAN AIR 96 48 50% 81 33 41% 93 34 37% 270 115 5
NIGERIAN CIVIL AVIATION AUTHORITY DELAYED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF DELAYED FLIGHTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS 28 22 79% 26 11 42% 28 14 50% 82 47 12 KENYA AIR 25 12 48% 23 6 26% 27 4 15% 75 22 13 KLM 60 9 15% 45 2 4% 42 8 19% 147 19 14 LUFTHANSA 12 2 17% 9 2 22% 11 - 0% 32 4 15 MIDDLE EAST AIRLINES 95 41 43% 89 9 10% 111 32 29% 295 82 16 QATAR AIR 34 21 62% 28 4 14% 30 7 23% 92 32 17 ROYAL AIR MAROC 44 23 52% 39 20 51% 45 22 49% 128 65 18 RWAND AIR 13 9 69% 12 11 92% 13 8 62% 38 28 19 SAUDI AIR 12 1 8% 11 4 36% 13 3 23% 36 8 20 SOUTH AFRICAN AIRWAYS 6 2 33% 4 1 25% 8 3 38% 18 6 21 TAAG ANGOLA NO OPERATION NO OPERATION 2 2 100% 2 2 22 TARCO TURKISH AIRLINES 36 18 50% 25 11 44% 39 14 36% 100 43 23 12 - 0% 5 - 0% 14 1 7% 31 1 24 UNITED AIRLINE 25 VIRGIN ATLANTIC 31 9 29% 15 - 0% 31 2 6% 77 11 TOTAL NO OF FLIGHTS OPERATED 1,114 887 1,072 3,073 1,193 TOTAL NO OF DELAYED FLIGHTS 499 325 369 6
NIGERIAN CIVIL AVIATION AUTHORITY CANCELLED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF CANCELLED FLIGHTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS - - 125 - 82 - 107 - 314 0 - 1 AFRICA WORLD 1 - 59 - 59 - 53 2% 171 1 - 2 AIR COTE D'IVOIRE - - - 49 - 38 - 43 130 0 - 3 AIR FRANCE - - - 113 - 82 1% 111 306 1 1 4 AIR PEACE - - 1 95 1% 77 3% 103 275 3 2 5 ASKY AIRLINE - - - 9 - 7 - 12 28 0 - 6 BADR AIR - - - 62 - 54 2% 62 178 1 1 7 BRITISH AIRWAYS - - - 4 - 7 - 4 15 0 - 8 CRONOS - - 1 32 3% 28 - 31 91 1 - 9 DELTA AIRLINE - - 0 - 10 EGYPT AIR 62 - 41 - 39 142 - - - - 11 ETHIOPIAN AIR 7 96 - 81 - 93 270 0 -
NIGERIAN CIVIL AVIATION AUTHORITY CANCELLED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY - MARCH, 2023) JANUARY FEBRUARY 5MARCH TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF CANCELLED FLIGHTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS - 1 28 - 26 - 28 4% 82 1 - 12 KENYA AIR - 1 25 - 23 - 27 4% 75 1 - 13 KLM 2 1 60 3% 45 7% 42 2% 147 6 3 14 LUFTHANSA - - - 12 - 9 - 11 32 0 - 15 MIDDLE EAST AIRLINES 1 - - 95 1% 89 3% 111 295 4 3 16 QATAR AIR - - - 34 - 28 - 30 92 0 - 17 ROYAL AIR MAROC 2 - - 44 5% 39 3% 45 128 3 1 18 RWAND AIR - - - 13 - 12 - 13 38 0 - 19 SAUDI AIR - - - 12 - 11 - 13 36 0 - 20 SOUTH AFRICAN AIRWAYS - - - 6 - 4 25% 8 18 1 1 21 TAAG ANGOLA - - NO OPERATION NO OPERATION 2 2 0 22 TARCO TURKISH AIRLINES - - - 36 - 25 4% 39 100 1 1 23 - - - 12 - 5 - 14 31 0 - 24 UNITED AIRLINE - - 31 - - 15 - - 31 77 0 25 VIRGIN ATLANTIC TOTAL NO OF FLIGHTS OPERATED 3,073 1,114 887 1,072 TOTAL NO OF CANCELLED FLIGHTS 24 7 13 4 8
NIGERIAN CIVIL AVIATION AUTHORITY AIR / RAMP RETURN : INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO. OF AIR/RAMP RETURN S/N AIRLINES NO. OF AIR/RAMP RETURN TOTAL NO. OF FLIGHTS OPERATED NO. OF AIR/RAMP RETURN TOTAL NO. OF FLIGHTS OPERATED NO. OF AIR/RAMP RETURN TOTAL NO. OF FLIGHTS OPERATED 0 - - 125 82 107 314 - 1 AFRICA WORLD - - 59 59 53 171 0 - 2 AIR COTE D'IVOIRE - - 49 38 43 130 0 - 3 AIR FRANCE - - 113 82 111 306 0 - 4 AIR PEACE - - 95 77 103 275 1 1 5 ASKY AIRLINE - - 9 7 12 28 0 - 6 BADR AIR - 1 62 54 62 178 1 - 7 BRITISH AIRWAYS - - 4 7 4 15 0 - 8 CRONOS - - 32 28 31 91 0 - 9 DELTA AIRLINE - - 0 10 EGYPT AIR 62 41 39 142 - - - 0 11 ETHIOPIAN AIR 96 81 93 270 - 9
NIGERIAN CIVIL AVIATION AUTHORITY AIR/ RAMP RETURN: INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF AIR/RAMP RETURN S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO. OF AIR/RAMP RETURN TOTAL NO. OF FLIGHTS OPERATED NO. OF AIR/RAMP RETURN TOTAL NO. OF FLIGHTS OPERATED NO. OF AIR/RAMP RETURN - - - - - - - - - - - 28 26 28 82 - 0 12 KENYA AIR - 25 23 27 75 - 1 13 KLM - 60 45 42 147 - 0 14 LUFTHANSA - 12 9 11 32 - 0 15 MIDDLE EAST AIRLINES - 95 89 111 295 - 0 16 QATAR AIR - 34 28 30 92 - 0 17 ROYAL AIR MAROC 1 44 39 45 128 - 1 18 RWAND AIR - 13 12 13 38 - 0 19 SAUDI AIR - 12 11 13 36 - 0 20 SOUTH AFRICAN AIRWAYS - 6 4 8 18 - 0 21 TAAG ANGOLA 0 - NO OPERATION NO OPERATION 2 2 22 TARCO TURKISH AIRLINES - 36 25 39 100 1 1 2 23 - - - 12 5 14 31 - 0 24 UNITED AIRLINE - 31 15 31 77 - 0 25 VIRGIN ATLANTIC 887 1,072 1,114 TOTAL NO OF FLIGHTS OPERATED 3,073 TOTAL NO AIR/RAMP RETURN 2 3 1 6 10
NIGERIAN CIVIL AVIATION AUTHORITY OVER-BOOKING/DENIED BOARDING : INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO. OF OVERBOOKING/ DENIED BOARDING TOTAL NO. OF FLIGHTS OPERATED S/N AIRLINES NO. OF NO. OF NO. OF TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED OVERBOOKING/ DENIED BOARDING OVERBOOKING/ DENIED BOARDING OVERBOOKING/ DENIED BOARDING 0 - - 125 82 107 314 - 1 AFRICA WORLD - - 59 59 53 171 0 - 2 AIR COTE D'IVOIRE - - 49 38 43 130 0 - 3 AIR FRANCE - - 113 82 111 306 0 - 4 AIR PEACE - 1 95 77 103 275 1 - 5 ASKY AIRLINE - - 9 7 12 28 0 - 6 BADR AIR - - 62 54 62 178 0 - 7 BRITISH AIRWAYS - - 4 7 4 15 0 - 8 CRONOS - - 32 28 31 91 0 - 9 DELTA AIRLINE - 62 41 39 142 - - 0 10 EGYPT AIR - 96 81 93 270 - - 0 11 ETHIOPIAN AIR 11
NIGERIAN CIVIL AVIATION AUTHORITY OVER-BOOKING / DENIED BOARDING : INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF OVERBOOKING/ DENIED BOARDING S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO. OF TOTAL NO. OF FLIGHTS OPERATED NO. OF TOTAL NO. OF FLIGHTS OPERATED NO. OF OVERBOOKING/ DENIED BOARDING OVERBOOKING/ DENIED BOARDING OVERBOOKING/ DENIED BOARDING - - - - - - - - - - - 28 26 28 82 0 12 KENYA AIR - - 25 23 27 75 0 13 KLM - - 60 45 42 147 0 14 LUFTHANSA - - 12 9 11 32 0 15 MIDDLE EAST AIRLINES - - 95 89 111 295 0 16 QATAR AIR - - 34 28 30 92 1 17 ROYAL AIR MAROC 1 - 44 39 45 128 0 18 RWAND AIR - - 13 12 13 38 0 19 SAUDI AIR - - 12 11 13 36 0 20 SOUTH AFRICAN AIRWAYS - - 6 4 8 18 0 21 TAAG ANGOLA - 0 - NO OPERATION NO OPERATION 2 2 22 TARCO TURKISH AIRLINES - 36 25 39 100 - 0 23 - - - - 12 5 14 31 0 24 UNITED AIRLINE - - 31 15 31 77 - 0 25 VIRGIN ATLANTIC 3,073 887 1,072 1,114 TOTAL NO OF FLIGHTS OPERATED 2 TOTAL NO AIR/RAMP RETURN 2 - - 12
NIGERIAN CIVIL AVIATION AUTHORITY OTHERS (PILFERAGE, DISCOURTESY, PEBEC ,ETC): INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF OTHER COMPLAINTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO OF OTHER COMPLAINTS TOTAL NO. OF FLIGHTS OPERATED NO OF OTHER COMPLAINTS TOTAL NO. OF FLIGHTS OPERATED NO OF OTHER COMPLAINTS 2 - - 125 82 107 314 2 1 AFRICA WORLD - - 59 59 53 171 0 - 2 AIR COTE D'IVOIRE - - 49 38 43 130 0 - 3 AIR FRANCE - - 113 82 111 306 0 - 4 AIR PEACE 1 - 95 77 103 275 1 - 5 ASKY AIRLINE - - 9 7 12 28 0 - 6 BADR AIR - - 62 54 62 178 0 - 7 BRITISH AIRWAYS - - 4 7 4 15 0 - 8 CRONOS - - 32 28 31 91 0 - 9 DELTA AIRLINE 1 62 41 39 142 1 2 4 10 EGYPT AIR 4 96 81 93 270 5 2 11 11 ETHIOPIAN AIR 13
NIGERIAN CIVIL AVIATION AUTHORITY OTHERS (PILFERAGE, DISCOURTESY, PEBEC ,ETC): INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF OTHER COMPLAINTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO OF OTHER COMPLAINTS TOTAL NO. OF FLIGHTS OPERATED NO OF OTHER COMPLAINTS TOTAL NO. OF FLIGHTS OPERATED NO OF OTHER COMPLAINTS - - 28 26 28 82 0 12 KENYA AIR - - 25 23 27 75 - 1 13 KLM 1 - 60 45 42 147 - 0 14 LUFTHANSA - - 12 9 11 32 - 0 15 MIDDLE EAST AIRLINES - - 95 89 111 295 - 0 16 QATAR AIR - - 34 28 30 92 1 2 17 ROYAL AIR MAROC 1 1 44 39 45 128 - 1 18 RWAND AIR - - 13 12 13 38 - 0 19 SAUDI AIR - - 12 11 13 36 - 0 20 SOUTH AFRICAN AIRWAYS - - 6 4 8 18 1 1 21 TAAG ANGOLA - - NO OPERATION NO OPERATION 2 2 0 22 TARCO TURKISH AIRLINES 1 36 25 39 100 - 2 23 1 - 12 5 14 31 - 0 24 UNITED AIRLINE - - 31 15 31 77 - - 0 25 VIRGIN ATLANTIC 887 1,072 1,114 TOTAL NO OF FLIGHTS OPERATED 3,073 TOTAL NO AIR/RAMP RETURN 8 10 7 25 14
NIGERIAN CIVIL AVIATION AUTHORITY MISSING BAGGAGE/ BAGGAGE FOUND: INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF MISSING BAGGAGE TOTAL NO OF FOUND BAGGAGE S/N AIRLINES NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND 9 21 210 216 4 14 1 AFRICA WORLD 223 251 31 58 29 42 12 20 2 AIR COTE D'IVOIRE 72 120 444 436 449 432 134 120 3 AIR FRANCE 1027 988 - - - - - - 4 AIR PEACE 0 0 131 110 120 65 34 32 5 ASKY AIRLINE 285 207 - - - - - - 6 BADR AIR 0 0 170 216 323 348 97 16 7 BRITISH AIRWAYS 590 580 - - - - - - 8 CRONOS 0 0 176 171 255 249 44 41 9 DELTA AIRLINE 475 461 132 129 215 198 78 67 10 EGYPT AIR 425 394 88 67 122 103 186 147 11 ETHIOPIAN AIR 396 317 15
NIGERIAN CIVIL AVIATION AUTHORITY MISSING BAGGAGE/ BAGGAGE FOUND: INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF MISSING BAGGAGE TOTAL NO OF FOUND BAGGAGE S/N AIRLINES NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND 111 110 132 131 273 270 30 29 12 KENYA AIR 363 341 379 371 861 823 119 111 13 KLM 372 356 261 257 975 953 342 340 14 LUFTHANSA 13 24 - 1 14 28 1 3 15 MIDDLE EAST AIRLINES 516 496 494 66 1303 832 293 270 16 QATAR AIR 250 71 119 103 447 226 78 52 17 ROYAL AIR MAROC 267 244 27 21 307 273 13 8 18 RWAND AIR - - - - 0 0 - - 19 SAUDI AIR 19 40 25 34 53 105 9 31 20 SOUTH AFRICAN AIRWAYS 6 3 11 12 18 17 1 2 21 TAAG ANGOLA NO OPERATION - - 0 0 NO OPERATION 22 TARCO TURKISH AIRLINES 152 129 423 385 661 596 86 82 23 72 65 210 164 302 249 20 20 24 UNITED AIRLINE 147 130 143 71 380 252 90 51 25 VIRGIN ATLANTIC TOTAL NO. OF MISSING BAGGAGE 4,011 1,671 3,405 9,807 TOTAL NO. OF BAGGAGE FOUND 7,942 3,662 1,456 2,824 16
NIGERIAN CIVIL AVIATION AUTHORITY TOTAL NUMBER OF IN-BOUND PASSENGERS / OUT-BOUND PASSENGERS: INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS S/N AIRLINES TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS 9014 9677 4262 4802 1818 2181 2934 2694 1 AFRICA WORLD 13868 14366 5111 5131 3806 5260 4951 3975 2 AIR COTE D'IVOIRE 19823 25340 8460 10410 4649 7939 6714 6991 3 AIR FRANCE 15962 20346 5613 7494 4721 7152 5628 5700 4 AIR PEACE 22433 26709 8005 9925 5882 7826 8546 8958 5 ASKY AIRLINE 888 4230 257 1197 212 1122 419 1911 6 BADR AIR 28944 37423 11833 14509 6520 11622 10591 11292 7 BRITISH AIRWAYS 734 637 232 211 354 259 148 167 8 CRONOS 14006 16945 6248 7580 2919 5052 4839 4313 9 DELTA AIRLINE 14629 19066 6810 8358 3749 5533 4070 5175 10 EGYPT AIR 51320 75927 21784 28276 13942 23029 15594 24622 11 ETHIOPIAN AIR 17
NIGERIAN CIVIL AVIATION AUTHORITY TOTAL NUMBER OF IN-BOUND PASSENGERS / OUT-BOUND PASSENGERS: INTERNATIONAL AIRLINE OPERATIONS (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS S/N AIRLINES TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS TOTAL NUMBER OF IN-BOUND PASSENGERS TOTAL NUMBER OF OUT-BOUND PASSENGERS 10391 11951 3940 5059 3171 4077 3280 2815 12 KENYA AIR 13854 18196 5587 6701 2980 5928 5287 5567 13 KLM 23140 29137 10612 12645 6471 8881 6057 7611 14 LUFTHANSA 5822 5001 2458 2088 1323 1773 2041 1140 15 MIDDLE EAST AIRLINES 49830 64395 18010 23185 14048 19675 17772 21535 16 QATAR AIR 10770 15996 5282 6467 2060 4421 3428 5108 17 ROYAL AIR MAROC 11330 16908 4321 6717 3046 5604 3963 4587 18 RWAND AIR 10809 13252 3222 5007 4065 4084 3522 4161 19 SAUDI AIR 4485 5682 1550 1987 1319 1905 1616 1790 20 SOUTH AFRICAN AIRWAYS 1205 2063 411 775 352 655 442 633 21 TAAG ANGOLA NO OPERATION 67 555 NO OPERATION 67 555 22 TARCO TURKISH AIRLINES 16748 26986 7837 10321 3752 9412 5159 7253 23 6783 8619 2847 3197 1406 2750 2530 2672 24 UNITED AIRLINE 18845 25669 7904 10484 4196 7965 6745 7220 25 VIRGIN ATLANTIC TOTAL NO. OF IN-BOUND PASSENGERS 152,596 96,761 126,343 375,700 TOTAL NO. OF OUT-BOUND PASSENGERS 495,076 192,526 154,105 148,445 18
NIGERIAN CIVIL AVIATION AUTHORITY TOTAL COMPLAINTS/ RESOLVED CASES: INTERNATIONAL AIRLINE OPERATIONS (JANUARY - MARCH, 2022) JANUARY FEBRUARY MARCH TOTAL NO. OF TOTAL COMPLAINTS TOTAL NO. OF RESOLVED CASES S/N AIRLINES NO. OF TOTAL COMPLAINTS NO. OF RESOLVED CASES NO. OF TOTAL COMPLAINTS NO. OF RESOLVED CASES NO. OF TOTAL COMPLAINTS NO. OF RESOLVED CASES - - - - 2 1 2 1 1 AFRICA WORLD - - - - 0 0 - - 2 AIR COTE D'IVOIRE - - - - 0 0 - - 3 AIR FRANCE - - - - 0 0 - - 4 AIR PEACE 1 1 1 2 1 - - 5 ASKY AIRLINE - - - - 0 0 - - 6 BADR AIR - - - - 0 0 - - 7 BRITISH AIRWAYS - - - 0 0 - - 8 CRONOS - - - - 0 0 - - 9 DELTA AIRLINE 1 - 1 2 - 4 1 1 10 EGYPT AIR 4 2 - 2 1 11 3 5 11 ETHIOPIAN AIR NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS 19
NIGERIAN CIVIL AVIATION AUTHORITY TOTAL COMPLAINTS/ RESOLVED CASES: INTERNATIONAL AIRLINE OPERATIONS (JANUARY MARCH, 2022) JANUARY FEBRUARY MARCH TOTAL NO. OF TOTAL COMPLAINTS TOTAL NO. OF RESOLVED CASES S/N AIRLINES NO. OF RESOLVED CASES NO. OF RESOLVED CASES NO. OF RESOLVED CASES NO. OF TOTAL COMPLAINTS NO. OF TOTAL COMPLAINTS NO. OF TOTAL COMPLAINTS 0 0 - - 12 KENYA AIR - - - - 1 0 - - 13 KLM 1 - - - 0 0 - - 14 LUFTHANSA - - - - 0 0 - - 15 MIDDLE EAST AIRLINES - - - - 0 0 - - 16 QATAR AIR - - - - 1 1 3 2 17 ROYAL AIR MAROC 2 1 - - 1 0 - - 18 RWAND AIR - - 1 - 0 0 - - 19 SAUDI AIR - - - - 0 0 - - 20 SOUTH AFRICAN AIRWAYS - - - - 1 1 0 - 21 TAAG ANGOLA - - - - NO OPERATION 0 0 22 TARCO NO OPERATION - - TURKISH AIRLINES 2 1 - - 23 1 1 1 - 0 0 - - 24 UNITED AIRLINE - - - - 0 0 - - 25 VIRGIN ATLANTIC - - - - TOTAL NO. OF TOTAL COMPLAINTS 10 10 27 7 TOTAL NO. OF RESOLVED CASES 5 3 1 9 NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS 20
NIGERIAN CIVIL AVIATION AUTHORITY DOMESTIC FLIGHT OPERATIONS JANUARY MARCH, 2023 21
NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY MARCH, 2023) CANCELLED FLIGHTS DELAYED FLIGHTS NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF FLIGHTS OPERATED AIR/ RAMP RETURN OVER OTHERS (PILFERAGE, DISCOURTESY, ETC) TOTAL NO OF IN-BOUND PASSENGERS TOTAL NO OF OUT-BOUND PASSENGERS TOTAL COMPLAINTS MISSING BAGGAGE BAGGAGE FOUND BOOKING & DENIED BOARDING SN AIRLINES NO. OF CANCELLED FLIGHTS % ON NO. OF DELAYED FLIGHTS % ON DELAYED FLIGHTS CANCELLED FLIGHTS 0 0 1123 624 56% 40 4% 4 0 3 71500 70748 3 0 AERO CONTRACTORS 1 0 0 1619 926 57% 43 3% 3 0 3 142767 143268 3 2 ARIK AIR 2 0 0 527 385 73% 20 4% 0 0 4 39680 40154 4 1 3 AZMAN AIR 0 0 711 474 67% 5 1% 4 0 8 68097 67810 8 4 4 DANA AIR 0 0 719 605 84% 15 2% 0 0 2 24941 24502 2 1 5 OVERLAND 13 13 6521 3754 58% 63 1% 10 1 13 598486 611437 14 9 AIR PEACE 6 0 0 1565 1013 65% 56 4% 0 0 1 131475 132029 1 1 MAX AIR 7 18 18 2312 746 32% 9 0% 0 2 0 174679 175074 2 0 IBOM 8 0 0 1243 910 73% 2 0% 4 0 2 47447 46306 2 0 UNITED AIRLINE 9 0 0 1182 443 37% 16 1% 2 0 6 47316 44817 6 4 GREEN AFRICA 10 0 0 766 248 32% 15 2% 1 0 0 45172 43886 0 0 VALUE JET 11 55% 182,88 101,28 284 2% 28 3 42 31 31 1,391,560 1,400.031 45 22 TOTAL 22
NIGERIAN CIVIL AVIATION AUTHORITY DELAYED FLIGHTS : DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF DELAYED FLIGHTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS TOTAL NO. OF FLIGHTS OPERATED NO. OF DELAYED FLIGHTS % OF DELAYED FLIGHTS 465 314 68% 339 183 54% 319 127 40% AERO CONTRACTORS 1 1123 624 804 473 59% 441 277 63% 374 176 47% ARIK AIR 2 1619 926 267 195 73% 140 121 86% 120 69 58% 3 AZMAN AIR 527 385 421 303 72% 178 91 51% 112 80 71% 4 DANA AIR 711 474 281 257 91% 185 192 104% 253 156 62% 5 OVERLAND 719 605 2421 1602 66% 2020 1081 54% 2080 1071 51% AIR PEACE 6 6521 3754 653 445 68% 423 276 65% 489 292 60% MAX AIR 7 1565 1013 850 295 35% 722 212 29% 740 239 32% IBOM 8 2312 746 515 419 81% 393 298 76% 335 193 58% UNITED AIRLINE 9 1243 910 544 193 35% 304 136 45% 334 114 34% GREEN AFRICA 10 1182 443 297 65 22% 257 109 42% 212 74 35% VALUE JET 11 766 248 TOTAL NO. OF FLIGHTS OPERATED 7,518 5,402 5,308 182,88 101,28 TOTAL NO. OF DELAYED FLIGHTS 4,561 2,976 2,591 23
NIGERIAN CIVIL AVIATION AUTHORITY CANCELLED FLIGHTS : DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF CANCELLED FLIGHTS S/N TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS NO. OF CANCELLED FLIGHTS % OF CANCELLED FLIGHTS AIRLINES 465 8 2% 339 29 9% 319 3 1% AERO CONTRACTORS 1 1123 40 804 1 0% 441 33 7% 374 9 2% ARIK AIR 2 1619 43 267 14 5% 140 4 3% 120 2 2% 3 527 20 AZMAN AIR 421 1 0% 178 4 2% 112 0 - 4 711 5 DANA AIR 281 2 1% 185 12 6% 253 1 0% 5 719 15 OVERLAND 2421 13 1% 2020 41 2% 2080 9 0% AIR PEACE 6 6521 63 653 9 1% 423 33 8% 489 14 3% MAX AIR 7 1565 56 850 0 - 722 6 1% 740 3 0% IBOM 8 2312 9 515 0 - 393 2 1% 335 0 - UNITED AIRLINE 9 1243 2 544 5 1% 304 8 3% 334 3 1% GREEN AFRICA 10 1182 16 297 0 - 257 14 5% 212 1 0% VALUE JET 11 766 15 TOTAL NO. OF FLIGHTS OPERATED 7,518 5,402 5,308 182,88 TOTAL NO. OF CANCELLED FLIGHTS 53 284 186 45 24
NIGERIAN CIVIL AVIATION AUTHORITY AIR/RAMP RETURN : DOMESTIC AIRLINE OPERATIONS (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO . OF FLIGHTS OPERATED TOTAL NO. OF AIR/RAMP RETURNS S/N TOTAL NO. OF FLIGHTS OPERATED NO. OF AIR/RAMP RETURNS TOTAL NO. FLIGHTS OPERATED NO. OF AIR/RAMP RETURNS TOTAL NO. OF FLIGHTS OPERATED NO. OF AIR/RAMP RETURNS AIRLINES 1 1 1 465 339 319 2 AERO CONTRACTORS 1123 4 - 1 804 441 374 2 ARIK AIR 2 1619 3 - - 267 140 120 - 3 AZMAN AIR 527 0 - 1 421 178 112 3 4 DANA AIR 711 4 - - 281 185 253 - 5 OVERLAND 719 0 3 4 2421 2020 2080 3 AIR PEACE 6 6521 10 - - 653 423 489 - MAX AIR 7 1565 0 - - 850 722 740 - IBOM 8 2312 0 - 1 515 393 335 3 UNITED AIRLINE 9 1243 4 2 - 544 304 334 - GREEN AFRICA 10 1182 2 1 - 297 257 212 - VALUE JET 11 766 1 TOTAL NO OF FLIGHTS OPERATED 182,88 5,308 7,518 5,402 TOTAL NO AIR/RAMP RETURN 28 8 13 7 25
NIGERIAN CIVIL AVIATION AUTHORITY OVER-BOOKING/DENIED BOARDING : DOMESTIC AIRLINE OPERATIONS (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF OVERBOOKING / DENIED BOARDING TOTAL NO OF FLIGHTS OPERATED S/N NO. OF NO. OF NO. OF TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF FLIGHTS OPERATED AIRLINES OVERBOOKING / DENIED BOARDING OVERBOOKING/ DENIED BOARDING OVERBOOKING / DENIED BOARDING - - 465 339 319 - AERO CONTRACTORS 1 1123 0 - - 804 441 374 - ARIK AIR 2 1619 0 - - 267 140 120 - 3 AZMAN AIR 527 0 - - 421 178 112 - 4 DANA AIR 711 0 - - 281 185 253 - 5 OVERLAND 719 0 1 - 2421 2020 2080 - AIR PEACE 6 6521 1 - - 653 423 489 - MAX AIR 7 1565 0 2 - 850 722 740 - IBOM 8 2312 2 - - 515 393 335 - UNITED AIRLINE 9 1243 0 - 544 304 334 - GREEN AFRICA 10 1182 0 0 - 297 257 212 - VALUE JET 11 766 0 TOTAL NO OF FLIGHTS OPERATED 5,308 182,88 7,518 5,402 TOTAL NO OF OVERBOOKING / DENIED BOARDING 3 - - 3 26
NIGERIAN CIVIL AVIATION AUTHORITY OTHER COMPLAINTS (PILFERAGE, DISCOURTESY,PEBEC ETC): DOMESTIC AIRLINE OPERATIONS (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF FLIGHTS OPERATED TOTAL NO OF OTHER COMPLAINTS S/N AIRLINES TOTAL NO. OF FLIGHTS OPERATED NO. OF OTHER COMPLAINTS TOTAL NO. OF FLIGHTS OPERATED NO. OF OTHER COMPLAINTS TOTAL NO. OF FLIGHTS OPERATED NO. OF OTHER COMPLAINTS 3 - 465 339 319 - AERO CONTRACTORS 1 1123 3 - 1 804 441 374 2 ARIK AIR 2 1619 3 3 - 267 140 120 1 3 AZMAN AIR 527 4 4 3 421 178 112 1 4 DANA AIR 711 8 1 1 281 185 253 - 5 OVERLAND 719 2 6 4 2421 2020 2080 3 AIR PEACE 6 6521 13 - 1 653 423 489 - MAX AIR 7 1565 1 - - 850 722 740 - IBOM 8 2312 0 - - 515 393 335 2 UNITED AIRLINE 9 1243 2 6 - 544 304 334 - GREEN AFRICA 10 1182 6 - - 212 VALUE JET 11 - 297 257 766 0 TOTAL NO OF FLIGHTS OPERATED 5,308 182,88 7,518 5,402 TOTAL NO. OF OTHER COMPLAINTS 42 10 9 23 27
NIGERIAN CIVIL AVIATION AUTHORITY MISSING BAGGAGE/ BAGGAGE FOUND: DOMESTIC AIRLINE OPERATIONS (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO OF MISSING BAGGAGE TOTAL NO OF FOUND BAGGAGE S/N AIRLINES NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND NO. OF MISSING BAGGAGE NO. OF BAGGAGE FOUND - - - - - - - - AERO CONTRACTORS 1 - - - - - - - - ARIK AIR 2 - - - - - - - - 3 AZMAN AIR - - - - - - - - 4 DANA AIR - - - - - - - - 5 OVERLAND 9 9 4 4 - - 13 13 AIR PEACE 6 - - - - - - - - MAX AIR 7 10 10 8 8 - - 18 18 IBOM 8 - - - - - - - - UNITED AIRLINE 9 - - - - - - - - GREEN AFRICA 10 - - - - - - - - VALUE JET 11 TOTAL NO. OF MISSING BAGGAGE 19 12 - 31 TOTAL NO. OF BAGGAGE FOUND 19 12 - 31 28 NOTE:HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS
NIGERIAN CIVIL AVIATION AUTHORITY TOTAL NUMBER OF IN-BOUND /OUT-BOUND PASSENGERS: DOMESTIC AIRLINE OPERATIONS (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO. OF IN-BOUND PASSENGERS TOTAL NO. OUT-BOUND PASSENGERS S/N AIRLINES NO. OF IN-BOUND PASSENGERS NO. OUT-BOUND PASSENGERS NO. OF IN-BOUND PASSENGERS NO. OUT-BOUND PASSENGERS NO. OF IN-BOUND PASSENGERS NO. OUT-BOUND PASSENGERS 22262 21728 28110 27948 21128 21072 AERO CONTRACTORS 1 71500 70748 35195 36288 69029 68085 38543 38895 ARIK AIR 2 142767 143268 8364 8413 21369 21889 9947 9852 3 AZMAN AIR 39680 40154 12281 12091 38943 38372 16873 17347 4 DANA AIR 68097 67810 7644 7301 9491 9451 7806 7750 5 OVERLAND 24941 24502 188552 184688 221327 235616 188607 191133 AIR PEACE 6 598486 611437 38967 40918 55071 52510 37437 38601 MAX AIR 7 131475 132029 51737 52151 66736 65937 56206 56986 IBOM 8 174679 175074 9677 9722 22698 22232 15072 14352 UNITED AIRLINE 9 47447 46306 13271 12628 22200 21035 11845 11154 GREEN AFRICA 10 47316 44817 14021 13939 13360 13176 17791 16771 VALUE JET 11 45172 43886 TOTAL NO. OF IN- BOUND PASSENGERS 1,391,560 401,971 568,334 421,255 TOTAL NO. OF OUT-BOUND PASSENGERS 1,400,031 399,867 576,251 423,913 29
NIGERIAN CIVIL AVIATION AUTHORITY TOTAL COMPLAINTS/ RESOLVED CASES: DOMESTIC AIRLINE OPERATIONS (JANUARY MARCH, 2023) JANUARY FEBRUARY MARCH TOTAL NO. OF TOTAL COMPLAINTS TOTAL NO. OF RESOLVED CASES S/N AIRLINES NO. OF TOTAL COMPLAINTS NO. OF RESOLVED CASES NO. OF TOTAL COMPLAINTS NO. OF RESOLVED CASES NO. OF TOTAL COMPLAINTS NO. OF RESOLVED CASES - - 3 - - - AERO CONTRACTORS 1 3 0 1 - - - 2 2 ARIK AIR 2 3 2 - - 3 - 1 1 3 AZMAN AIR 4 1 3 3 4 - 1 1 4 DANA AIR 8 4 1 - 1 1 - - 5 OVERLAND 2 1 4 4 7 2 3 3 AIR PEACE 6 14 9 1 1 - - - - MAX AIR 7 1 1 - - 2 - - - IBOM 8 2 0 - - 2 - - - UNITED AIRLINE 9 2 0 - - 6 4 - - GREEN AFRICA 10 6 4 VALUE JET - - - - - - 11 0 0 TOTAL NO. OF TOTAL COMPLAINTS 45 10 26 9 TOTAL NO. OF RESOLVED CASES 22 8 7 7 30 NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS