Upcoming Changes to IPEX Fault Reporting Journey
This pack explains the upcoming changes to the IPEX fault reporting journey for customers. A new BT Wholesale Voice Products Ordering and Support System will be introduced in March 2017. Customers will need to transition to the new online IPEX fault reporting journey via the BTWholesale.com web portal. The transition aims to provide a better customer experience, allowing customers to report and track faults online. All IPEX customers will be required to move to the new system starting in April 2017, with the current email fault reporting process set to cease on June 30, 2017. Customers will need to ensure access to both the website and the new APP. Customers can request access and support through the provided URLs and resources.
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LTE Title subheading in here IPEX Customer Briefing Info March 2017
This pack explains to customers the upcoming changes to the IPEX fault reporting journey. A new APP called the BT Wholesale Voice Products Ordering and Support System has been developed BTWholesale & Ventures March 2017
What is happening? The introduction of an online IPEX fault reporting journey. The IPEX fault APP is reached via the www.BTWholesale.com web portal Where is it happening? This aligns the IPEX customer experience with other products and services. The online APP provides a better customer experience. Customers can report faults and track faults online. Customers can continue to use their existing fault reporting template Customers can receive updates online. Why is it happening? BTWholesale & Ventures March 2017
Who is it happening to All IPEX customers are being asked to move over to the APP Starting in April 2017 Customers will be asked to move from their current Email fault reporting process over to the IPEX APP. The current email fault reporting process will cease from the 30th June 2017 When is it happening? www.btwholesale.com Customers will be briefed regarding the closure of their email journey Customers will be responsible for ensuring they have access to both: www.btwholesale.com BT Wholesale Voice Products APP How is it happening? How does this impact me? Customers will continue to use the existing fault reporting template, but instead of emailing this to BT it will be attached to a trouble ticket raised via the APP BTWholesale & Ventures March 2017
What do I need to do? Does the customer have access to BTWholesale.com? Customers can request BTWholesale.com access using this URL - https://www.btwholesale.com/registration/registrationHome.do No Yes Does your company have a My Admin user account on the BTW Portal? My Admin - https://www.btwholesale.com/pages/sc/downloads/my_admin/MyAdmin_application_form.doc Unsure No Contact your account manager Yes Request access to the BT Wholesale Voice Ordering and Support system APP on www.btwholesale.com Under the My APPS then APP A-Z Does the customer have access to the BT Wholesale Voice Ordering and Support system ? No BTWholesale & Ventures March 2017
