Report on Civic Services in Delhi: MCD & Government Deliberations (2014-2015)

This report discusses Civic Services provided by the Municipal Corporation of Delhi (MCD) and the Government of NCT Delhi, along with deliberations by Municipal Councillors and MLAs in Ward Committees and State Assembly sessions from January 2014 to December 2015. It includes data on complaints, sources of information, citizen surveys, and lists various civic services offered in Delhi by different agencies.

• Delhi
• Civic Services
• MCD
• Government
• NCT
• Councillors
• MLAs
• Reports

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1. Report on Civic Services Provided by Municipal Corporation of Delhi (MCD) and Government of NCT Delhi, And Deliberations by Municipal Councillors in the Ward Committees and the MLAs in the State Assembly sessions (January 2014 to December 2015) September 2016 1

2. Sources of Data Civic Complaints data (through RTI) MCDs (Municipal Corporation of Delhi): Civic Complaints data from January 2014 to December 2015 State: Complaints registered with Delhi Jal (Water) Board from August 2014 to December 2015 Deliberations (through RTI) Councillors: Ward committee data on deliberations i.e. attendance and issues raised during January 2014 to December 2015 MLAs: Deliberations data collected from Vidhan Bhawan of the assembly sessions meetings from 24th February 2015 to 22nd December 2015 Population: Data collected from the Primary Census Abstract Data available on www.censusindia.gov.in in electronic format Citizen Survey: Household survey by Hansa Research, covering a sample of 29, 950 spread across 272 councillor wards in Delhi between Apr, 2016 Jun, 2016 to analyse perception of civic services they receive 2

3. List of Civic Services provided in Delhi by various agencies (1/2) AUTHORITY SERVICE MCD ( Municipal Corporations of Delhi) STATE (NCT of Delhi) CENTRE DTC ( Delhi Transport Corporation) Agriculture, Animal Husbandry and Fisheries Pollution Water supply Sewage Industry Electricity Ration Shops Forestry Footpaths Garden Storm Water Drainage Education Slum Rehabilitation Authority (SRA) Related Disaster Management 3

4. List of Civic Services provided in Delhi by various agencies (2/2) AUTHORITY SERVICE MCD ( Municipal Corporations of Delhi) STATE (NCT of Delhi) CENTRE Hospitals/Dispensaries (Health Care) Drainage License Nuisance due to stray dogs, monkeys, etc. Pest control Mosquito nuisance & Fogging Solid Waste Management Naming/Renaming of Roads/Chowks/ Monuments/ Buildings/ Stations Slaughter House related Town Planning Environment Management Services Shop and Establishment Public Health Policing 4

5. Complaints on civic services and corresponding issues raised by MLAs and Municipal Councillors 5

6. Civic services exclusively under State Government No. of issues raised No. of Complaints Issue (*) Councillors MLA (2015) 2014 & 2015 228 64534 151118 2014 3 44 64 2015 2 51 82 Pollution Sewerage Water Supply 24 19 33 6

7. Civic Services provided by MCD No. of issues raised No. of Complaints 2014 Councillors 2014 Issue Drainage 2015 MLA 2015 -Drainage chokes, blockages & Cleaning and overflowing manholes -Repairs and reconstruction of drain line Related License -Unauthorized Hawkers Related -Hawking /Shop license Related Nuisance due to stray dogs, monkeys etc. Municipal Corporation Delhi -Maintenance of Municipal Property -Human Resources Related Pest Control -Mosquito Nuisance & Fogging -Pest Control Related Solid Waste Management (SWM) -Garbage not collected -Collection point not attended properly -Removal of dead animals -Removal of Debris -Solid Waste Management Related Toilet Others Civic Issue Related 6024 19327 5 72 69 1754 1095 2 79 156 3535 409 18629 4089 913 21376 12 14 4 382 444 183 473 442 188 173 95 301 221 29 19 736 449 924 706 3427 25 10102 17 0 0 76 5 158 28 1483 3084 9449 1584 5600 494 3296 1830 5643 11865 1537 3209 487 2770 0 0 0 0 0 3 62 70 4 70 1159 243 2152 63 16 1 41 842 178 1508 57 7

8. Civic services provided by State, MCD & Centre (only roads) No. of issues raised MLA (2015) 2014 No. of Complaints Issue Councillors 2014 2015 2015 Buildings 39923 259 734 1184 25 42204 612 417 1092 23 11 1 32 0 6 198 7 334 1 13 323 5 223 1 17 - Unauthorised Construction/Development - Dilapidated Condition of Building - Building related Fire in house/building Footpaths Garden -Tree cutting/Trimming -Collecting Trimmed/Cut Trees -Maintenance of Garden -Garden related Roads -Potholes/Trenches related -Relaying and repairs of roads / New road -Road Related Storm Water Drainage 1326 1111 182 1561 1944 1130 690 317 1 0 3 8 56 2 299 637 27 0 234 393 695 704 1314 1728 993 823 2108 2145 2 30 0 5 35 98 764 222 84 75 675 210 8

9. Top ward for specific civic issues (from Jan 14 to Dec 15) Top Issue Raised by MLA 1 2 No. of Complaints Issue raised by Councilors Civic Issue Complaints Zone West South Sewerage Water Supply Unauthorised Construction/Development Storm Water Drainage Drainage chokes, blockages & Cleaning and overflowing manholes Nuisance due to stray dogs, monkeys etc. Mosquito Nuisance & Fogging Garbage not collected 10214 23951 4 7 Central 13650 0 38 Central 942 2 37 West 3635 1 8 Rohini 7184 0 56 Rohini 2282 0 22 Najafgarh 1324 0 7 9

10. Deliberations by MLAs (on civic issues during 24thFeb 15 to 22rdDec 15) and Municipal Councillors (in ward committees during Jan 14 to Dec 15) 10

11. Deliberations by MLAs (1/2) MLA No. of Issues Raised by MLA in Session 2015 71 58 NA 1 13 13 13 42 18 19 23 49 320 Attendance in Session 2015 94% 93% NA 87% 99% 87% 100% 91% 93% 92% 92% 91% 92% Corporation Zone No. of MLA Shahdara North Shahdara South City Narela Karol Bagh Rohini Paharganj Civil Lines Central West South Najafgarh Total 6 6 EDMC NA 2 3 5 2 7 7 6 7 5 56 NDMC SDMC 11

12. Deliberations by MLAs (2/2) No. of Issues raised by MLAs Category No. of MLAs in Session 2015 Zero Issues Raised 9 1 to 5 Issues Raised 25 6 to 20 Issues Raised 20 21 to 50 Issues Raised 2 Total Members 56 MLAs who have not raised a single issue Corporation Zone Central Central Central Central South West Narela Rohini MLA Name Amantullah Khan Dinesh Mohaniya Narayan Dutt Sharma Sahi Ram Prakash Mahinder Yadav Sukhvir Singh Raghuvinder Shokeen Mohd. Ishraque Party AAP AAP AAP AAP AAP AAP AAP AAP AAP SDMC NDMC 12 EDMC Shahadra North

13. Deliberation by Councillors (1/3) No. of Issues Raised by Councilors 2014 Councillor Attendance in % No. of Councillors Corporation Zone 2014 2015 2015 Shahdara North 33 61 56 982 1014 EDMC Shahdara South 29 53 53 621 1030 City 6 62 66 575 402 Narela 10 42 50 208 302 Karol Bagh 15 60 68 1128 855 NDMC Rohini 32 61 68 1002 690 Paharganj 8 75 66 1157 613 Civil Lines 29 60 61 1083 938 Central 29 68 71 468 652 West 26 53 57 1142 990 SDMC South 23 63 62 240 206 Najafgarh 19 58 54 486 503 Total 259 60 60 9092 8195 During Jan 14 to Dec 15, average attendance in Delhi ward committees is 60% while that in Mumbai is 72% 13

14. Deliberation by Councillors (2/3) No. of Members in 2015 26 22 65 90 48 8 13 272 Category No. of Members in 2014 Zero Issues Raised 1 to 5 Issues Raised 6 to 20 Issues Raised 21 to 50 Issues Raised 51 to 100 Issues Raised 101 and Above Issues Raised Vacant Seat Total Members 28 24 69 86 43 15 7 272 14

15. Deliberation by Councillors (3/3) List of Councillors who have not raised a single issue during Jan 14 to Dec 15 Corp. Zone Central Najagfgrah Najagfgrah South South South West Karol Bagh Narela Narela Rohini Shahadra North Shahadra South Shahadra South Shahadra South Constituency no. 208 138 139 164 177 161 115 91 29 4 54 246 211 219 221 Name Neetu Kirshan Neelam Ankita Saini Sarita Choudhary Satish Upadhyay Dimple Chadha Ravinder Gupta Manisha Jasbir Karala Reeta Chauhan Rekha Gupta Sanjay Surjan Kamal Devendra Kumar B.B. Tyagi Party CONG INLD INLD BJP BJP BJP BJP BJP CONG BSP BJP BJP BJP BJP BJP SDMC NDMC EDMC 15

16. What Needs to be Done It should not be the onus of the citizen to find out who provides specific services. The agencies should ensure that citizens are given all the pertinent information. Elected Representatives (ER) must raise relevant issues in their respective forums by studying the civic complaints registered by the citizens and using the data effectively to fill systemic gaps and ensure efficient governance. Citizens should be active in registering complaints and raising issues with the administration. They should also proactively engage the ERs throughout their tenure, and not just during the elections. There is an urgent need to relook and simplify the governance structures that deliver services to bring about accountability and transperancy 16

17. Thank You 17