Welcome to Crouse Health: Commitment, Cooperation, and Business
Crouse Health welcomes guests and valued vendors, outlining its mission, vision, values, service excellence standards, and professional conduct expectations. The organization prioritizes patient care, community health promotion, and providing an exceptional healthcare experience. Emphasizing respect, collaboration, and commitment to quality, Crouse Health sets high standards for service excellence and professional conduct.
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Presentation Transcript
Welcome to Crouse Health WE APPRECIATE YOUR COMMITMENT, COOPERATION AND BUSINESS
Introduction The Crouse Health Vision is an exceptional patient experience as the most trusted system for healthcare . As a guest and valued vendor, welcome to our organization. This orientation explains the commitment and behaviors Crouse Health expects as you serve our patients and employees. The highlights include: Mission, Vision and Values Service Excellence Standards Professional conduct expectations
Crouse Health Mission To provide the best in patient care and to promote community health.
Crouse Health Vision Crouse Health will provide an exceptional experience as the most trusted system for healthcare.
Crouse Health Values Community working together while appreciating our differences Respect honor, dignity and trust Open and honest communication Undivided commitment to quality and the patient experience Service to our patients, physicians and ourselves Excellence through innovation and collaboration
Service Excellence Standards I Will Hold myself accountable to the mission, vision and values, and treat you with dignity and respect. Commit to a healing environment, by maintaining a collaborative, clean, quiet and clutter-free facility. Communicate and collaborate respectfully to enhance the human experience.
Service Excellence Standards I Will Have my ID badge visible and be ready to acknowledge everyone with friendliness, courtesy and respect. Value diversity and seek ways to be inclusive. Display a positive attitude and be receptive to change.
Professional Conduct Expectations Dress code: Name badge must be worn at all times and be visible on the front of the upper torso so the name can be easily read. Your first and last name, picture, and job title must be unobstructed and visible at all times. Professional, business casual dress is expected; undergarments must not be visible. Clean scrubs are acceptable in surgical and interventional areas. Jeans of any color are not permitted. Perfumes and colognes are not allowed.
Professional Conduct Expectations No sweatpants, hoodies, t-shirts, midriff exposing tops. Footwear: completely close-toes. No open-toe shoes, flip flops, sandals, CROCS with open holes. Leggings, yoga or spandex style pants are only permitted to be worn as stockings. Finger nails must be clean, short and free of chipped nail polish. Artificial nail enhancements are not allowed. This includes, but is not limited to: artificial nails, tips, acrylics, gels, wraps, appliques, or additional items applied to the nail surface. Tattoos, if exposed, should not be offensive or inappropriate. Facial jewelry is not allowed except for a small nose stud or ring.
Professional Conduct Expectations When entering a patient s room: Hand hygiene: Gel in, gel out every patient, every time . Gel your hands prior to entering patient room and as you exit. Introduction: Knock gently, identify yourself, ask permission to enter room At the bedside: Greet the patient professionally, identify yourself including the name of your company and the purpose of your visit.
Professional Conduct Expectations Thank you for your commitment to embrace and abide by the Crouse Health: Mission, Vision and Values Service Excellence Standards and Professional Conduct Expectations We appreciate the opportunity to do business with you.
