Transportation Performance Report January 2018

Performance indicators for various regions in the January 2018 Transportation Professionals Advisory Committee meeting show completed trips, on-time performance, excessively late trips, average hold time, calls on hold over 5 minutes, total calls, and abandoned calls. The report highlights the performance metrics for Antelope Valley, Eastern, Northern, Santa Clarita, Southern, and West Central regions.

• Transportation
• Performance Report
• Advisory Committee
• Completed Trips
• On-time Performance

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1. Operations Update Transportation Professionals Advisory Committee Meeting February 8, 2018

2. Performance Report Card Performance Indicator Standard Jan 2018 FY18 YTD Completed Trips - 275,829 1,973,694 On Time Performance > 91% 93.0% 91.2% Excessively Late Trips < 0.10% 0.04% 0.09% Average Hold Time < 120 sec 68 79 Calls On Hold Over 5 Min < 5% 3.6% 4.2% *Preventable Collisions Per 100,000 Miles < 0.50 0.65 0.66 Total Calls - 273,497 1,969,783 Abandoned Calls - 1.6% 1.8% *Jan 2018 data is not final

3. Antelope Valley Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 12,065 88,742 On Time Performance > 91% 94.9% 90.9% Excessively Late Trips < 0.10% 0.04% 0.03% Average Hold Time < 120 sec 76 99 Calls On Hold Over 5 Min < 5% 0.9% 3.2% Total Calls - 8,283 58,231 Abandoned Calls - 0.8% 1.1%

4. Eastern Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 73,724 527,916 On Time Performance > 91% 94.6% 91.9% Excessively Late Trips < 0.10% 0.02% 0.08% Average Hold Time < 120 sec 69 63 Calls On Hold Over 5 Min < 5% 5.2% 4.2% Total Calls - 70,527 503,388 Abandoned Calls - 1.8% 1.8%

5. Northern Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 48,523 351,395 On Time Performance > 91% 92.9% 92.0% Excessively Late Trips < 0.10% 0.04% 0.11% Average Hold Time < 120 sec 82 91 Calls On Hold Over 5 Min < 5% 3.0% 3.6% Total Calls - 42,984 328,009 Abandoned Calls - 1.6% 1.6%

6. Santa Clarita Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 3,216 22,875 On Time Performance > 91% 93.9% 95.1% Excessively Late Trips < 0.10% 0.13% 0.06% Average Hold Time < 120 sec 51 53 Calls On Hold Over 5 Min < 5% 2.3% 4.7% Total Calls - 3,834 27,227 Abandoned Calls - 0.8% 1.2%

7. Southern Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 89,912 643,183 On Time Performance > 91% 90.9% 89.9% Excessively Late Trips < 0.10% 0.06% 0.09% Average Hold Time < 120 sec 65 93 Calls On Hold Over 5 Min < 5% 2.3% 4.7% Total Calls - 97,110 690,350 Abandoned Calls - 1.5% 2.0%

8. West Central Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 43,026 308,088 On Time Performance > 91% 93.8% 91.5% Excessively Late Trips < 0.10% 0.04% 0.08% Average Hold Time < 120 sec 63 61 Calls On Hold Over 5 Min < 5% 4.7% 4.2% Total Calls - 50,759 362,578 Abandoned Calls - 1.4% 1.5%

9. Highlights January highlights: > Where s My Ride App Southern and Northern Regions > Attended Accessibly Advisory Committee Meeting in Santa Clarita > Northern Region Community Meeting > Emergency Tabletop Exercise > 100% Driver Credential Audits for Santa Clarita, Antelope Valley and Eastern regions > North Region RFP Proposer Interviews