Success Strategies at the 11th Annual Redrock Software Conference
The 11th Annual Redrock Software Conference was a successful event focusing on strategies for campus success. Key highlights include introductions of conference personnel, discussions on communication, retention, system enhancements, bug fixing, and growth in customer base. The conference also shed light on the progress made since the previous year, including the hiring of new technical support staff and developments in the TracCloud System.
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Presentation Transcript
Connect Success Record Report Welcome to the 11thAnnual Redrock Software Conference! 2017 Annual Redrock Conference Success Strategies for Your Campus
Connect Success Record Report 2017 Annual Redrock Conference Introductions David Booth Director of Technical Support Jon Halter Co Technical Support Manager Iliana Visser Co Technical Support Support Manager Keegan Johnson Technical Support and IT Jennifer Turley Technical Support and Conference Mgr Luis Frias Technical Support *new: Jodie Huddle Advanced Tech Support Nicolas Corder IT and Cloud Development Laura Reed Sales & Anything else Kelly Corder President & Lead Developer Jennifer Corder Vice President & Payables Success Strategies for Your Campus
Connect Success Record Report 2017 Annual Redrock Conference Focus Paths Communication and Retention Jon Halter New Systems & Semester Switch Iliana Visser Identifying Specific Student Populations Jennifer Turley Data In and Data Out Luis Frias Success Strategies for Your Campus
Connect Success Record Report 2017 Annual Redrock Conference What s Happened Since Last Year? HelpDesk Tickets: 4,767 Avg Ratings 5 4 3 2 1 0 Promptness Clear & Detailed Professional Overall Avg Ratings Success Strategies for Your Campus
Connect Success Record Report What s Happened Since Last Year? continued Still making minor enhancements to the existing system Continuously finding and fixing bugs (very, very few found this year, fewer than any year) Customer base is still growing Hired an Advanced Technical Support person (Jodie) who is in training and handling support tickets currently 2017 Annual Redrock Conference Success Strategies for Your Campus
Connect Success Record Report What s Happened Since Last Year? continued Q2 Remote Enhancements Continued development of the new TracCloud System demo shortly TracCloud Engine is complete we are now working on the functional features we should be complete or near complete by next conference! 2017 Annual Redrock Conference Success Strategies for Your Campus
Connect Success Record Report 2017 Annual Redrock Conference What s Next? Continue TracCloud development! We will continue to support and maintain existing systems We will enhance the module of existing systems as needed module conversion to new TracCloud Success Strategies for Your Campus
Connect Success Record Report TracCloud 2017 Annual Redrock Conference Simplified Interface Modernized Browser HTML and Scripting Bootstrap Framework for responsive/mobile friendly interface XML-Based Content Management System providing Organized content control Security for each entity Leverage templates for consistent, reusable elements Apache Server /PHP / mySQL Engine Cloud-based with fail-over and redundancy on server and data Consistent Interface over multiple screens and within each module API s for Accessing data via remote applications (ie Campus push and pull of student data) Success Strategies for Your Campus
Connect Success Record Report TracCloud (continued) 2017 Annual Redrock Conference Cloud hosted for Security Backup Automatic updates Easier maintenance and support Access anywhere Rules methodology changed: Previously data was not accessible until a rule was created to allow access. TracCloud: a rule can be created to auto-allow access (within an appropriate group) or auto-prevent with exceptions Success Strategies for Your Campus
Connect Success Record Report TracCloud (continued) 2017 Annual Redrock Conference All Interactions from Student perspective are simplified All Listings are essentially reports All Listings can be exported All Listings can be used as a template for importing Success Strategies for Your Campus
Connect Success Record Report TracCloud (continued) 2017 Annual Redrock Conference DEMO! Success Strategies for Your Campus
Connect Success Record Report TracCloud (continued) 2017 Annual Redrock Conference Dashboard is cleaner and more user friendly Listings have been enhanced and allow for major customization Custom Fields Unlimited Reportable Assigned to any of the major records Students, Visits, Appointments, Availabilities, Consultants) Success Strategies for Your Campus
Connect Success Record Report TracCloud (continued) 2017 Annual Redrock Conference Calculated fields Easy to access Easy to report on Scheduler uses more area for the appointments and simplified interface Preferences are easier to use Advanced options accessible but hidden initially Success Strategies for Your Campus
Connect Success Record Report TracCloud (continued) 2017 Annual Redrock Conference Mobile friendly Tablets, smartphones Notifications Administrators are notified when certain events occur Notifications can be targeted to students, consultants, faculty or any staff Emails Automated emails use templates Success Strategies for Your Campus
Connect Success Record Report TracCloud (continued) 2017 Annual Redrock Conference When TracCloud goes live, we will have tested and proven the stability and funcitonality of the new system well before our Customers start using it. The New engine is already in production for two major applications that we are using and supporting daily! Redrock Portal MyDojo.cloud Since December, we have made 1,392 commits (changes) to the TracEngine and the Live applications using TracEngine (that s almost 15 commits a day). Success Strategies for Your Campus
