Heartland Community Transportation Coordinator Updates and Grant Insights

Heartland Community Transportation Coordinator focuses on respect, collaboration, innovation, and delivering value to clients. Updates include ISD grant fund usage per month, ambulatory vs. non-ambulatory rider metrics, and service improvements in Highlands County. The Same Day or Next Day program has enhanced accessibility to essential services for clients. Communication is highlighted as crucial for increasing ridership and client satisfaction.

• Transportation
• Community
• Coordinator
• Grant
• Updates

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Uploaded on Sep 29, 2024 | 0 Views

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1. Heartland Community Transportation Coordinator Respect Individuals | Collaborate to Innovate | Deliver Value | Align with Clients | Act with Integrity

2. 2023-2024 ISD GRANT UPDATES

3. Ambulatory vs. Non-Ambulatory Rider Metrics AMBY NON AMBY 300 250 200 150 100 50 0 September October November December January February March

4. ISD GRANT FUNDS USED PER MONTH ISD GRANT FUNDS USED $20,000.00 $18,000.00 $16,000.00 $14,000.00 $12,000.00 $10,000.00 $8,000.00 $6,000.00 $4,000.00 $2,000.00 $- SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH ISD GRANT FUNDS USED

5. MTM CTC Service updates: Same Day or Next Day program for Highlands County has given the riders a new opportunity to meet those unexpected changes or challenges on their day-to-day life. MTM / Contractors are keeping the momentum moving forward this year by adding more Para-Transit drivers and better reporting technologies. Highlands County clients have the ability to call in the same day or the day before and request a trip instead of the normal policy of up to 2 weeks in advance for local appointments. This Grant has assisted various clients to get to their life-saving medical treatments like dialysis, to their employment, as well as nutritional trips to the grocery store and food banks. Educational trips have also increased in the past year, as well using the ISD grant. Communication is KEY! Informing new and existing clients of the Same Day Next Day program to continue to increase ridership

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