Supporting Children and Families in Cambridgeshire: Integrated Services Overview

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Integrated Front Door, MASH, and Early Help Hub collaborate to provide support in Cambridgeshire. From single-point entry to safeguarding referrals, these services offer timely assistance to children and families, ensuring their well-being is prioritized through coordinated efforts.


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  1. Working together to support children and families in Cambridgeshire The Integrated Front Door, MASH and EHH

  2. How the journey begins in the new world An Integrated Front Door Single point of entry for all notifications regarding safeguarding and promoting the well-being of children.

  3. Early Help Hub FCAF has been replaced by the Early Help Assessment (EHA) The role of the Early Help Hub is to receive all EHAs and identify what help a child and family require to prevent needs escalating and ensure the most appropriate plan and support is put in place in a timely manner The Hub will also keep a central record of all families who have a Lead Professional and follow up to ensure that plans are in place If safeguarding concerns are identified then the Request for Early Help will be passed immediately to MASH. The Early Help Hub can be contacted for consultation around Early Help services

  4. Possible outcomes from EHH All Requests for Early Help Hub are reviewed by an Early Help Hub Coordinator against the threshold document and will result in one or more of the following within 48 hours: Allocation of a service from a Cambridgeshire County Council District Early Help team. This may include further assessment Identification of a Lead Professional Provision of information & advice Signposting or brokering of a service/intervention outside of the Early Help Hub (e.g. Voluntary Organisation). Support to further develop the Early Help Assessment Step up to the MASH if a safeguarding concern emerges during discussions There will be an expectation that universal services have already been put in place and measured for effectiveness and that the needs can t be met by services from within own agency or by professionals already involved with the family

  5. MASH The role of the MASH is to process and manage all children s safeguarding referrals for Peterborough and Cambridgeshire Brings together professionals, called navigators , from services that have contact with children, young people and families (e.g. Health, Police, Education), and makes the best possible use of their combined knowledge to keep children safe from harm The hub is fire walled, keeping MASH activity in a secure and confidential environment, separate from operational activity and providing a confidential record system of activity to support this. An agreed process for prioritising, analysing and assessing risk, based on the fullest information picture and providing proportionate and relevant information to the most appropriate agencies. Eg use of agreed risk ratings -BRAG. Practitioners are encouraged to consult with the MASH where they require support in determining a course of action for children and young people with additional needs

  6. Possible outcomes from MASH Completion of a child Protection Investigation, s47 CA 1989. Single assessment, s17 CA 1989 With consent, pass the case to the Early Help Hub for Early Help Assessment/Plan Provide advice and information and close.

  7. Does the child/family you are working with have needs beyond which you can address? YES Is there a child/yp at risk of significant harm? YES NO Contact Early Help Hub to find out if Lead Professional in place Refer to MASH/complete joint referral form NO LP LP Join the TAF Complete EHA Integrated Front Door Send Referral to MASH MASH EHH Send EHA to EHH

  8. Possible outcomes Assessment by Social Worker, if appropriate with police. Child Protection Plan or Child in Need Plan District Early Help allocated as Lead Professional Another professional as Lead Professional Advice & Information given Support to further develop assessment LP calls a TAF/CIN/CP meeting Team Around the Family creates a Family Plan with clear outcomes Review Regularly CLOSE

  9. Early Help or Safeguarding? The new Threshold document is guidance to help professionals decide whether to refer to Early Help using the Early Help Assessment or MASH using the Joint Referral Form http://cambridgeshirescb.proceduresonline.com/pdfs/threshold_doc ument.pdf The Early Help Assessment and short factsheet on how to complete are available at: www.cambridgeshire.gov.uk/thinkfamily The Joint Referral Form and short factsheet on how to complete are available at: http://www5.cambridgeshire.gov.uk/lscb/homepage/37/the_integrat ed_front_door/

  10. Contacts All Safeguarding Referrals should be sent to MASH.C&F@cambridgeshire.gcsx.gov.uk All Early Help Assessments should be sent to Early.HelpHub@cambridgeshire.gcsx.gov.uk Consultation can be provided from the MASH by calling 0345 0451362 Consultation and advice around Early Help can be provided by the Early Help Hub by calling 01480 376666, including finding out whether a family has a lead professional to avoid starting processes again 999 in an emergency situation

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