Overview of Complaints and Reports to the Portfolio Committee on Human Settlements - 8 November 2023
In the presentation to the Portfolio Committee on Human Settlements, insights are shared regarding the nature and trends of complaints received by the Department of Human Settlements. The overview covers complaints related to conduct failure, corruption, maladministration, and undue delays in RDP house allocations. Detailed reports, such as Report 14 of 2018/19, highlight specific issues and remedial actions to address housing rights deprivation and maladministration allegations. Collaboration and cooperation are emphasized for effective resolution.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
PRESENTATION TO THE PORTFOLIO COMMITTEE ON HUMAN SETTLEMENTS 8 NOVEMBER 2023
Overview 05 02 02 05 05 03 01 01 Department of Human Settlements - complaint overview Trends of complaints Cooperation and Collaboration Report 14 of 2018/19 Report 14 of 2018/19 Other reports issued 06 06 02 02 04 04 01
Department of Human Settlements Complaints Overview Nature of Complaints No of Files % 06 06 0 0 . Conduct failure 24 29% Corruption 18 22% 01 01 Maladministration 10 12% 0 0 Undue delay (to allocate) 30 36% Total 82 100% 01
Trends of Complaints 06 06 0 0 Undue delay to provide RDP houses . Alleges poor construction of RDP houses 01 01 Alleged failure by the Department of Human Settlements to provide or built an RDP house Alleged non- payment of FLISP subsidy applied for and was approved 0 0 Alleged maladministrati on and corruption in allocating RDP houses Failure to pay for outstanding invoices for services rendered 02
Reports 14 of 2018/19 City manager of CTMM to : Render an apology to each complaints, within 30 days from the date of the issuing of this report. To identity and refer any other persons who may have been deprived of their property to the Executive Mayor of the CTMM and the Chairman of the NWHC to be considered in the implementation of the remedial actions 06 06 0 0 Report on the investigation into the allegations of maladministration by the North West Housing Corporation and the City of Tshwane Metropolitan Municipality regarding improperties in the sales and transfers of properties of the North West Housing Corporation situated within the boundaries of the City of Tshwane Metropolitan Municipality . 01 01 Within ninety days(90) from the date of the issuing of this report, provide alternative houses having all the necessary basic services such as water, electricity and sewage system to all the beneficiaries who were dispossessed of their housing rights 0 0 Report Title Within thirty(30) working days from the date of the issuing of this report, submit an implementation plan indicating how the remedial action referred to in paragraph 7.4 of this report will be implemented 03
Report 14 of 2018/19 CEO of the NWHC within thirty (30) days from the date of the issuing of this report and in consultation with the Chairman of the NWHC, consider compensating ex-gratia payments to the affected complainants for embarrassment, frustration, pains and pecuniary loss suffered as a result of loss of their houses for the last 13 years All actions requested in this report as part of the remedial action taken in terms of the Public Protector's powers under section 182(1)(c ) of the Constitution to be finalised within six months and a final report be presented to my office. 06 06 0 0 . 01 01 thirty(30) working days from the date of this report, submit an implementation plan indicating how the remedial action referred to in paragraph 7.5 of this report will be implemented. CEO of the NWHC to, within CEO of the NWHC to render apology to each of the Complainants, within a period of thirty (30) days from the date of issuing of this report, for the improper failure by CTMM 0 0 MEC of North West Human settlement and Chairperson of NWHC to :Take cognizance of the findings regarding the maladministration by the NWHC relating to the improprieties mentioned in this report Chairperson of the NWHC to be considered in the implementation of the remedial actions mentioned in paragraphs 7.2.3 and 7.3.2 of this report. 04
Other Reports Issued 06 06 0 0 Report 67 of 2019/20 Report 14 of 2020/21 Report 75 of 2022/23 . REPORT TITLE REPORT TITLE REPORT TITLE 01 01 Report on an investigation into an allegation of failure by the Department of Human Settlements to allocate RDP houses to the complainants Report on an investigation into allegations of maladministration by the Department of Water & Sanitation in the awarding of various tenders Investigation into allegations of irregular appointment of members of the national rapid response task team, members of certain advisory committees, and two Special Advisers, Advocate Menzi Simelane and Mr Rieaz Shaik, by the Former Minister of Human Settlement, Water and Sanitation, Ms Lindiwe Sisulu, MP 0 0 05 Partially-Implemented Not- Implemented Not- Implemented
Cooperation and Collaboration 06 06 0 0 . Submission of progress Submission of progress reports regarding reports regarding Avoidance of Avoidance of duplication of duplication of investigations investigations Why we believe in Good Governance Referral procedures Referral procedures matters referred to DHA matters referred to DHA Sharing of information Sharing of information and resources and resources 01 01 0 0 Efficient Efficient Sharing platform in programmes such as outreach and advocacy implementation of implementation of remedial action taken remedial action taken by the PPSA by the PPSA Expediency in resolving customer complaints 06
THE END THANK YOU!
