Oregon Employment Relations Board Customer Survey Results on Virtual and In-Person Service Delivery Options
Survey results from the Oregon Employment Relations Board show feedback on virtual service delivery options since March 2020. Responses indicate a preference for virtual formats due to factors such as lower fees, quicker scheduling, and increased participant inclusion. Employers and employees both participated in the survey, with high satisfaction levels with the virtual format over the past two years.
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Oregon Employment Relations Board Customer Survey Results Virtual and In-Person Service Delivery Options March 2022 Powered by
Survey Response 560 surveys sent 18% 101 response rate responses
Who Responded? Employer/Management 45% Employee/Labor 55%
ERB services participated in virtually since March 2020 60% 50% 40% 30% 20% 10% 0% Contested Case Hearing Oral Mediation Training (IBB/LMC) ERB None of the above Argument Facilitated IBB
Satisfaction with virtual format over the past two years 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Contested Case Hearing Oral Argument Mediation Training (IBB/LMC) ERB Facilitated IBB Highly/Somewhat Satisfied Neither Satisfied or Dissatisfied Somewhat/Very Dissatisfied
Format Preference 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Contested Case Hearing Oral Argument Mediation Training (IBB/LMC) ERB Facilitated IBB Prefer Virtual No preference Prefer In-Person
Should ERB maintain a virtual format option? 80% 70% 60% 50% 40% 30% 20% 10% 0% Contested Case Hearings Oral Argument Mediation Training/Facilitation (IBB/LMC) Yes No Don't Know
How often do you anticipate choosing a virtual format? 35% 30% 25% 20% 15% 10% 5% 0% Contested Case Hearing Oral Argument Mediation Every time/Most of the time Half the time Rarely/Never Don't know
Factors that would influence your decision to select a virtual format over an in-person format 70% 60% 50% 40% 30% 20% 10% 0% Lower agency fees for services Shorter wait time to schedule services Preferences of witnesses or other participants Travel cost savings Ability to include a greater number of participants/stakeholders
Preference as to the primary/default format? 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Virtual format should be the default, with in- person format available upon joint request In-person format should be the default, with virtual format available upon joint request It depends on the matter/service provided No preference
Anticipated format for direct bargaining post-pandemic Don't know 4% Virtual most or all of the time 8% In-person most or all of the time 54% An equal mix of virtual and in-person 34%
