Understanding Third Next Available (TNA) Metric in Healthcare
Explore the significance of Third Next Available (TNA) metric in healthcare settings, which measures the time between a patient's appointment request and the third available slot. Discover why TNA is vital for improving patient care, reducing costs, and enhancing satisfaction for both patients and providers. Learn how to accurately count TNA and leverage this metric for better clinic management and patient outcomes.
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Presentation Transcript
Third Next Available WHAT is TNA? The number of calendar days between the day a patient makes a request for an appointment with a physician and the third open appointment in the schedule for a physical, routine or return visit exam. TNA Toolkit definition. Schedule B indicator since May 2016 5
Third Next Available WHY IS THIS MEASURE IMPORTANT? When patients have timely access, continuity improves. Better patient health outcomes Decreased costs and use of healthcare services Higher patient & provider satisfaction 6
Third Next Available HOW TO COUNT TNA? Same time/same day every week Carve-outs; don t count them Patient s perspective; every day counts Record the data Improvement NOT judgment 7
Third Next Available Appointment (TNA) oBlue are booked appointments oYellow are available oOrange are days clinic is closed
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