Understanding Multi-Cultural Competence in Business

Explore the importance of multi-cultural competence, its impact on classroom dynamics, and strategies for personal effectiveness and emotional intelligence. Discover how valuing differences can lead to increased discretionary effort and business success. Adapted from "Unleash the Power of Diversity" by Debjani Mukherjee Biswas.

• Multi-Cultural Competence
• Business Success
• Diversity Strategies
• Personal Effectiveness

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1. The Five Judgments Biswas 2014 www.coachieve.us 1

2. About the presenter Work Experience: Texas Instruments PepsiCo / Frito-Lay North America Coachieve: OD consulting, executive coaching, diversity strategies / STEM equity and international workshops Educational Background BS Chemical Engineering MBA Marketing PCC (Professional Certified Coach) MS Organizational Strategy and International Management Multi Cultural Experience Lived or worked in Asia, America and Europe Clients and Workshop participants from 23 countries Author: Unleash the Power of Diversity http://amzn.to/160FcZz Currently working on second book (coauthoring) focused on Asian market on global leadership Biswas 2014 www.coachieve.us 2

3. Multi Cultural Competence: Why is it important? What is the classroom impact? Loss through STEM pipeline due to marginalization Increase in discretionary effort when differences are valued: the Orchid Effect Personal Effectiveness and Emotional Intelligence Uncovering one s brand and personal presence Analyzing beliefs, and stereotypical biases How does it relate to success? Duplication prohibited: Following materials and original concepts adapted from Unleash the Power of Diversity: Multi Cultural Competence for Business Results Debjani Mukherjee Biswas. Please contact the author or Ms. Claudia Morrell, NAPE COO for special permissions to include these materials. http://amzn.to/160FcZz Biswas 2014 www.coachieve.us 3

4. Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Biswas 2014 www.coachieve.us 4

5. Summary of Original Concepts What is culture? The way you Singularity dynamics occurs when the person is the only (or one of the few) representatives of that variable: Ethnicity Gender Religion Personality/Style etc. behave when no one s looking Mainstream dynamics occur when the person is in the majority for that variable. The positive aspects are a feeling of comfort/ fitting in The negative aspects include a tendency towards group think or the forming of cliques. Biswas 2014 www.coachieve.us 5

6. Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Biswas 2014 www.coachieve.us 6

7. The Diversity Foray*: A Pracical Global Toolkit DO DON T ASK ADAPT ACCEPT APPRECIATE SHUN PATRONIZE ASSUME CRUMBLE ESCALATE Biswas 2014 www.coachieve.us 7

8. Exercise _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Biswas 2014 www.coachieve.us 8

9. The Five Judgments Reputational Currency Buzz Appearance Physical Impact Sound Auditory Cues Differentiators Distinguishing Markers Output Work Product Source: Unleash the Power of Diversity: Multi Cultural Competence for Business Results by Debjani Mukherjee Biswas 9

10. Exercise _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Biswas 2014 www.coachieve.us 10

11. Personal Brand and Stereotyping: Why is it important? Does being different work for you or against you? What is your brand, your personal presence? What is stereotyping? How does it impact success in the workplace? How are the Five Judgments linked to your brand? Biswas 2013 11

12. Exercise _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Biswas 2014 www.coachieve.us 12

13. Recap of Session Singularity versus Mainstream Dynamics Five Judgments Distinguishing Markers Diversity Foray: Ask Accept Adapt Appreciate Don t SPACE out: Shun Patronize Assume Crumble Escalate Biswas 2013 13

14. Putting it all together Identify Singularity or Mainstream dynamic : is stereotyping occurring? Practice effective Diversity Foray techniques If so, interrupt the cycle with Emotional Intelligence and Resilience Assess Brand, Beliefs, Biases and Classroom Presence Analyze the Five Judgments Biswas 2013 14

15. The Power of Authenticity: What would you do if you weren t afraid? Be who you are and say what you feel. Those who matter don t mind. Those who mind don t matter. - Bernard M Baruch Biswas 2013 15