The Franchisee Induction Program by Jim's Program FMS4
Getting Work as a Franchisee
Franchisee Induction Program
Introduction
•
Features and benefits of Jim’s Program FMS4
•
How FMS4 works
•
FMS4 jargon explained
•
Territorial rights
•
Lead allocation
•
How leads are received
•
What fees are associated with leads and how they are
invoiced
What is FMS4?
•
Franchise Management System
•
Used by -
•
Franchisors
•
National Call Centre
•
National Office
•
Jim’s Online
is your link to FMS4
•
Link between both programs is in “real time”
What is so good about it?
•
Allocates leads in a fair and equitable manner.
•
Holds historical data to enable us to back track
•
and determine how/why did something happen.
•
Contains tools to tailor your business to suit you.
What is a lead?
•
A Lead is a ‘page’ or ‘text’ sent to you about a client
wanting a service.
•
Requires you to follow-up with the client
•
All new Leads attract a ‘lead fee' charge
•
Clearly denoted by a $ sign in the page/text.
•
Calculated and invoiced monthly
Territorial Rights
You have exclusive right to all NEW leads within your
own territory, as long as you are recorded as asking for
work.
Exception: Same Day Service
•
No one else can own, buy or overlap with the territory
that you have purchased.
•
The clients in your territory will add to increasing the
value of your business.
Where / When Can I Take Work?
You can choose where to take work
◦
Territory
◦
Local area
◦
All areas
◦
Zones
You can choose when to take work
◦
Which days/times
Changes can be made
◦
Hourly
◦
Day to day
Work Codes
Lead Allocation
FMS4 looks (in order) for:
Maximise Your Leads
40% of Leads come from Online Booking so keep Work
Requirements up-to-date
Use your business cards
Referrals are what you should be aiming for
Keep clients up-to-date on Jim’s Online
Receiving Lead Details
•
The paged text message will include:
•
What sort of message you are receiving
•
$ if a lead fee is incurred
•
Clients name & address
•
Map reference
•
Contact number/s
•
Email address
•
Service required
•
Time and date of it being sent
•
Any relevant information for the job
Lead Messages
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:
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Personalising your Business
I’m currently out of mobile range at the moment – I will make all my
calls after 3pm today
I have Eftpos facilities.
Pop up boxes
Give you the ability to pass messages onto clients
Can be added by the Call Centre or your Franchisor
Can exist for a fixed time frame on a given day, week
or indefinitely
Monthly Franchise fees
•
Consist of
•
Base fee
•
Advertising fee
•
Compliance Discount
•
National Branding Fund
•
Any new leads received in the month
•
Lead Fee Discount (if applicable to your division)
•
Other Fees (if applicable)
•
Booking Confirmation Fee
•
Client Call Transfer Fee
•
Paging Fee
•
Technology Fee
Franchise fees
FMS4 Live
Lead allocation
A Franchisee's Billing Statement
Recapping this session
•
Features and benefits of FMS4
•
How FMS4 works
•
FMS4 jargon explained
•
Territorial rights
•
Leads and lead allocation
•
Receiving leads and
personalising
your business
•
Fee structure and invoicing procedures
Assessment
You are now required to complete Assessment
Activity 3-1
Task 3-1
1.
Franchise Management System, Version 4
2.
True
3.
3, 4, 1, 5, 7, 2, 6
4.
b
Welcome and introduction
Introduce self: name, title, describe role and responsibilities, brief insight / history with Jim’s
Learn about the features and benefits of Jim's Program FMS4, including how it works, lead allocation, fees associated with leads, and the Franchise Management System (FMS4). Discover the importance of territorial rights, lead allocation process, and the tools available to customize your business. Find out how leads are allocated and what makes the program a valuable asset for franchisees.
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Presentation Transcript
Getting Work as a Franchisee Franchisee Induction Program
Introduction Features and benefits of Jim s Program FMS4 How FMS4 works FMS4 jargon explained Territorial rights Lead allocation How leads are received What fees are associated with leads and how they are invoiced
What is FMS4? Franchise Management System Used by - Franchisors National Call Centre National Office Jim s Online is your link to FMS4 Link between both programs is in real time
What is so good about it? Allocates leads in a fair and equitable manner. Holds historical data to enable us to back track and determine how/why did something happen. Contains tools to tailor your business to suit you.
What is a lead? A Lead is a page or text sent to you about a client wanting a service. Requires you to follow-up with the client All new Leads attract a lead fee' charge Clearly denoted by a $ sign in the page/text. Calculated and invoiced monthly
Territorial Rights You have exclusive right to all NEW leads within your own territory, as long as you are recorded as asking for work. Exception: Same Day Service No one else can own, buy or overlap with the territory that you have purchased. The clients in your territory will add to increasing the value of your business.
Where / When Can I Take Work? You can choose where to take work Territory Local area All areas Zones You can choose when to take work Which days/times Changes can be made Hourly Day to day
Lead Allocation FMS4 looks (in order) for: A Franchisee that may have been before 1. Franchisee offering Same Day Service 2. The Territory holder 3. All Franchisees covering the suburb for that service 4. A Franchisee from another region in the same division 5. Client advised no-one available. Job listed as Unserviced. 6.
Maximise Your Leads 40% of Leads come from Online Booking so keep Work Requirements up-to-date Use your business cards Referrals are what you should be aiming for Keep clients up-to-date on Jim s Online
Receiving Lead Details The paged text message will include: What sort of message you are receiving $ if a lead fee is incurred Clients name & address Map reference Contact number/s Email address Service required Time and date of it being sent Any relevant information for the job
Lead Messages JOB: $ JOHN SMITH, 52 MOUNTAIN ST, SOUTH MELBOURNE 3205 (57 E2) 0492441234, john@hotmail.com GUTTER, 31/1 3:23 PLS CALL CL JOB: $ GWEN BRISCOE, 25 BINGLEY ST, HOWRAH 7018 (19 N9) 0424624234, gwen@hotmail.com TREE,13/1 9:23 2 LARGE GUM TREES. PLS CALL CL AFTER 3PM. JOB: $ MARTIN MASON, 87 VICTORIA ST, WILLIAMSTOWN 3016 , 0401009875, 99370772,martin.mason@cardno.com, CLEAN ONCE,12/2 15:32 MAINLY BATHROOM AND KITCHEN CLEAN
Personalising your Business Pop up boxes Give you the ability to pass messages onto clients Can be added by the Call Centre or your Franchisor Can exist for a fixed time frame on a given day, week or indefinitely I m currently out of mobile range at the moment I will make all my calls after 3pm today I have Eftpos facilities.
Monthly Franchise fees Consist of Base fee Advertising fee Compliance Discount National Branding Fund Any new leads received in the month Lead Fee Discount (if applicable to your division) Other Fees (if applicable) Booking Confirmation Fee Client Call Transfer Fee Paging Fee Technology Fee
Franchise fees Franchisor emails invoice Pay fees by 10th of month Direct bank deposit
FMS4 Live Lead allocation A Franchisee's Billing Statement
Recapping this session Features and benefits of FMS4 How FMS4 works FMS4 jargon explained Territorial rights Leads and lead allocation Receiving leads and personalising your business Fee structure and invoicing procedures
Assessment You are now required to complete Assessment Activity 3-1
Task 3-1 1. Franchise Management System, Version 4 2. True 3. 3, 4, 1, 5, 7, 2, 6 4. b
