The Evolution of Bookstores in the Digital Age
The past decade has seen a significant shift in retail as the internet has become deeply entrenched in our daily lives. Bookstores are adapting by creating unique experiences, embracing digital solutions, and reimagining their business models. While challenges like ebooks' low margins persist, bookstores are exploring innovative ways to merge digital and physical formats. The future of bookselling lies in seamless integration with technology to enhance customer experiences and build loyal fanbases.
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Presentation Transcript
Putting the Shop back into Shopping Selling Books in a Digital Age
Past Decade Internet has embedded itself into our everyday experiences and made our life easier. By doing that, it made many actions and certainties outdated and obsolete. And there is no way back. In retail alone : Clicks and Bricks / Functional and emotive shopping / Social Media / Smartphones / Gaming / Showrooming / Streaming / Downloads / ....
Retail : Amazon-effect Amazon understands the three basic principles of retail : Easy Cheap prices Great customer experience For the past decade bookretail has been trying to simulate Amazon. Chasing after them with very little success
Are bricks bookstores doomed?
Is this the solution for other Bookstores?
The Bookstore has evolved There is a new innovative generation looking at things differently. Bookstores are building their business around their unique experiences and services. They are adding coffeeshops, different producttypes, coworking spaces, have dj s for bookstore parties, have a local presence, ... They embrace the digital reality and build online answers to build their fanbase. The next decade will be less about the next big technological discovery and more about it s seamless integration into our life. No longer standing in amazement about what it can do, but enjoying it.
The conundrum ebooks Because of the extremely low margins on ebooks, the unnatural connection between a digital product and a physical place and the difficult customer experience, ebooks still don t offer a real business model for the bookstore. But bookstores can use the digital formats in different ways. Ebooks are also information carriers and they can offer support in selling paper books Nederlandse consument Vlaamse consument illegale bron Vlaamse consument legale en illegale bron Boek Gemid. Gemid. Gemid. 17,71 13,71 15,63 E-boek Gemid. Gemid. Gemid. 7,81 4,75 8,41
Customers dont care about the different systems. They just want to be able to read the ebook they bought on any device they choose to. Restrictions on the use of ebooks in order to protect them against copying, can have the exact opposite result. Customers have to search for ways to remove the DRM in order to read it on their devices and see how easy it is to do that. Gemakkelijkere toegang tot legale platformen voor het kopen van e-boeken 8% 10% 5% Een vaste prijs 13% Een prijs die significant lager is dan die van het geprinte boek Het e-boek als een extraatje bij de aankoop van het geprinte boek voor een extra toelage. 10% 36% Verschillende betalingsmethoden Interoperabiliteit tussen alle e-readers 18% Overige
Helping customers discover the books the are looking for and the books they didnt know they were looking for / Helping customers to find your bookstore and giving them reasons discover you / It s about mapping out the customer journey of your store and looking at opportunities Projects : Reading Room & semantic engine
Its about creating unique experiences and products to strengthen the bond between the bookshop and the customer / Being able to offer the customer a book in any format printed or digital / guiding customers through books recommended for them based upon their interests and customer history. project : especially for you recommendations through your smartphone
Working together to create better customer experiences / Adding layers over the shopping experiene / Activating your customers by making them a part of the shop / Working together with content providers to create personal products / Local collaboration to create a better service Projects : Connect local & social Bookstores have a lot of data on their customers. Why not use this data to create personal experiences and products? Local bookstores are collaborating with bike courriers to instantly deliver local orders to the customers homes.
Its not the reading as such that is a social process, but talking about books is. This one is about sharing experiences and being guided by sources you trust. / It s connecting to your social network project : iWish Preference: ebooks vs. Print Books Don't know 100% I strongly prefer ebooks 13% 15% 17% 18% 19% 19% 23% 23% 1% 0% 0% 0% 1% 80% 1% 16% I generally prefer ebooks 0% 19% 2% 13% 17% 17% 18% 18% 18% 60% 23% 23% 22% I have no preference 16% 21% 26% 19% 20% 40% I generally prefer print, books but am open to ebooks I strongly prefer print books over eBooks 47% 46% 46% 44% 42% 20% 40% 38% 36% 0% Total Male Female 13 14 15 16 17
Any questions? Thank you! Contact me! email : Davy@boek.be twitter : @Davy_Hanegreefs
