Student Care and Concern Team Overview at UConn
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soscc@uconn.eduhttps://studentcareteam.uconn.edu/
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“The Student Care Team is a multidisciplinary
team that meets regularly to evaluate behaviors
by University students that are perceived to be
threatening, harming or disruptive to the
student, to others or to both and coordinate an
appropriate response.”
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Non-adversarial
process of engaging students, gathering
information, and coordinating appropriate responses
Comprehensive response
to common-sense concerns.
What is going on and where/how can we intervene and
help?
Make connections
to support services and keep track on
student success
Partner with
campus departments to obtain a holistic
view of student’s experience and engagement
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Gather info
Nature of the crisis. Keep questions specific.
Contact appropriate resources
911 if immediate danger
Submit a referral
studentcareteam.uconn.edu
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If you are concerned about a student, information that would be
helpful to include in a referral would be:
How do you describe that student in terms of engagement
with your office?
Have you noticed any type of behavioral change with the student
(e.g., the student used to be social with others but now seems to
isolate themselves)?
If known, who is the student’s support network?
If known, what is the student involved in?
Students in Distress Response
Protocol
Question: Is the student a danger to self or others?
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A student is regularly presenting in a concerning
or disconnected manner
Disclosure of suicidal thoughts or harming self or
others
Behavior reflects increased hopelessness,
helplessness or despair
Expressed paranoia/mistrust
Impulse control problems
Expression of violence in writings, drawings,
social media, etc.
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Acts of physical aggression
Threats of violence
Articulation of depression, hopelessness, or self-
harm
Mention of weapons or violence as a way to solve
problems
Self harm (cutting etc.)
Expressions of anger/agitation/inability to cope with
stress
Reports of abuse, domestic violence, sexual assault
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Actively cutting
Overdose of medication/drugs
Current suicidal thoughts and plan
Current thoughts of active threat towards others
Suicidal or threat to others coupled with a
possession of a weapon
Any act of violence
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Recognize
:
Know what distress looks like. You are likely to see
these things before we do
If you have any concerns, please speak up about them
Respond:
Address the student directly or consult with a supervisor
about your observations and concerns
Refer
:
Know your limits. Know your resources
Within the boundaries of your role, it is better to do too
much than too little
Err on the side of caution. Always make a referral even if
you're unsure
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Referrals to the Student Care Team are typically
received and reviewed within one business day of
submission
OSCC staff review the referral to determine student’s
enrollment status, campus location, and demographic
information
Care Team Case Managers do not meet with non-
enrolled students
The referral source may or may not be contacted to
provide any additional information
Any delay in our office contacting the referral source
does not indicate that concerns are not being addressed
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A member of the Student Care Team may contact the
student of concern right away and/or other involved
parties beforehand for additional information. We may
also partner with another campus resource to
coordinate outreach
Keep in mind, students are not mandated to meet with
Care Team case managers; however, staff are very
creative in getting students to connect with our office
Whenever possible, the referring party should try to
disclose to the student that are referring the student to
the Care Team
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Case managers meet with students weekly or biweekly.
Case manager presents information to Care Team.
Student is connected to appropriate services.
Three assessments are presented for each student.
Student of Concern Screening (SOC Screening)
Full Assessment
Reassessment
Case is managed until student is no longer a student of concern OR
they are no longer an enrolled UConn student.
If another referral is received on a previous Care Team student, the
case is reopened.
The Office of Student Care and Concern has been managing Care
Team cases virtually with no impact on the service we provide.
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Demographics
Class/academic information
History of Conduct and Care
History of Mental Health
Engagement/Involvement
Social Media presence
Family/ social support systems
Connection to resources ( on and off campus)
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SHaW-MH
DOSO
CSD
UCONN PD
Residential Life
ISSS
OIE
ODE
Graduate School
Cultural Centers
Honors Program
First Year Programs
Academic Achievement
Center
Center for Career
Development
Veteran Affairs
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Students
Faculty/Instructors
Staff
Peers
Regional campuses
Anonymous
On campus partners
(Reslife, UCPD, CSD,
DOSO)
Off campus partners
(Churches, State Police,
Family, Friends, off
campus medical
providers)
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Wilbur Cross, 203
Phone: 860-486-8777
Website:
studentcareteam.uconn.edu
If you have any questions, please email us at
oscc@uconn.edu
or call us at 860-486-8777
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Now tell us more about your services
and how we can partner to help
students feel supported
The Student Care and Concern Team at UConn is a multidisciplinary group that evaluates and responds to behaviors of students that may be threatening, harmful, or disruptive. The team collaborates with various university departments to provide comprehensive support and intervention services. In situations of crisis, specific steps are outlined for gathering information and accessing appropriate resources. The team seeks relevant information from staff to assist in identifying changes in student behavior and providing effective intervention strategies.
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The Office of Student Care and Concern Website: https://studentcareteam.uconn.edu/ Email: oscc@uconn.edu Staff: Dr. Claudia Arias-Cirinna: Chair/Director of Student Care and Concern Marci Schneider: Program Assistant, Student Care and Concern Kymberley Hendricks: Student Care Team Case Manager Dr. Ralphel Smith: Assistant Dean of Students
Threat Assessment Team BAOC Employees of Concern Care Team
Student Care Team The Student Care Team is a multidisciplinary team that meets regularly to evaluate behaviors by University students that are perceived to be threatening, harming or disruptive to the student, to others or to both and coordinate an appropriate response.
Who sits on the Student Care Team? Student Care Team Student Care and Concern Residential Life Student Health and Wellness - Mental Health Services UConn Police Center for Students with Disabilities *Regional campuses
Why a Student Care Team? Non-adversarial process of engaging students, gathering information, and coordinating appropriate responses Comprehensive response to common-sense concerns. What is going on and where/how can we intervene and help? Make connections to support services and keep track on student success Partner with campus departments to obtain a holistic view of student s experience and engagement
What to do if a student is currently experiencing crisis? Gather info Nature of the crisis. Keep questions specific. Contact appropriate resources 911 if immediate danger Submit a referral studentcareteam.uconn.edu
What information is the CARE team looking for? Observations: Through your interactions with a student, the Care Team can gain a greater picture of the student s engagement, support network, and identify any recent changes in attitude, behaviors, etc. If you are concerned about a student, information that would be helpful to include in a referral would be: How do you describe that student in terms of engagement with your office? Have you noticed any type of behavioral change with the student (e.g., the student used to be social with others but now seems to isolate themselves)? If known, who is the student s support network? If known, what is the student involved in?
Students in Distress Response Protocol Question: Is the student a danger to self or others? Student is clearly and imminently reckless, disorderly, dangerous or threatening (this include self harm) Call 911 Then fill out a care team referral at studentcareteam.uconn.edu Yes Not concerned with student's immediate safety but student is having significant academic and/or personal issues and could use some support Fill out a care team referral at studentcareteam.uconn.edu No
When to submit a referral A student is regularly presenting in a concerning or disconnected manner Disclosure of suicidal thoughts or harming self or others Behavior reflects increased hopelessness, helplessness or despair Expressed paranoia/mistrust Impulse control problems Expression of violence in writings, drawings, social media, etc.
Examples of other Concerning Behaviors: Acts of physical aggression Threats of violence Articulation of depression, hopelessness, or self- harm Mention of weapons or violence as a way to solve problems Self harm (cutting etc.) Expressions of anger/agitation/inability to cope with stress Reports of abuse, domestic violence, sexual assault
Examples of imminent threat: Actively cutting Overdose of medication/drugs Current suicidal thoughts and plan Current thoughts of active threat towards others Suicidal or threat to others coupled with a possession of a weapon Any act of violence
Our Message to the Community Recognize: Know what distress looks like. You are likely to see these things before we do If you have any concerns, please speak up about them Respond: Address the student directly or consult with a supervisor about your observations and concerns Refer: Know your limits. Know your resources Within the boundaries of your role, it is better to do too much than too little Err on the side of caution. Always make a referral even if you're unsure
What happens after you refer? Referrals to the Student Care Team are typically received and reviewed within one business day of submission OSCC staff review the referral to determine student s enrollment status, campus location, and demographic information Care Team Case Managers do not meet with non- enrolled students The referral source may or may not be contacted to provide any additional information Any delay in our office contacting the referral source does not indicate that concerns are not being addressed
What happens after you refer? A member of the Student Care Team may contact the student of concern right away and/or other involved parties beforehand for additional information. We may also partner with another campus resource to coordinate outreach Keep in mind, students are not mandated to meet with Care Team case managers; however, staff are very creative in getting students to connect with our office Whenever possible, the referring party should try to disclose to the student that are referring the student to the Care Team
What we do our end... Case managers meet with students weekly or biweekly. Case manager presents information to Care Team. Student is connected to appropriate services. Three assessments are presented for each student. Student of Concern Screening (SOC Screening) Full Assessment Reassessment Case is managed until student is no longer a student of concern OR they are no longer an enrolled UConn student. If another referral is received on a previous Care Team student, the case is reopened. The Office of Student Care and Concern has been managing Care Team cases virtually with no impact on the service we provide.
What information the Care Team collects for each student: Demographics Class/academic information History of Conduct and Care History of Mental Health Engagement/Involvement Social Media presence Family/ social support systems Connection to resources ( on and off campus)
Where do we refer Care Team students? SHaW-MH DOSO CSD UCONN PD Residential Life ISSS OIE ODE Graduate School Cultural Centers Honors Program First Year Programs Academic Achievement Center Center for Career Development Veteran Affairs
Where do our referrals come from? Students Faculty/Instructors Staff Peers Regional campuses Anonymous On campus partners (Reslife, UCPD, CSD, DOSO) Off campus partners (Churches, State Police, Family, Friends, off campus medical providers)
Office of Care and Concern Wilbur Cross, 203 Phone: 860-486-8777 Website: studentcareteam.uconn.edu If you have any questions, please email us at oscc@uconn.edu or call us at 860-486-8777
Discussion... Now tell us more about your services and how we can partner to help students feel supported
