Rent Increase Applications: A Guide for Tenants
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Above Guideline Rent Increases
From Mimico Estates Tenants' Association
May 2021
Read Your Mail
After you see the words “
Rent Increase
”-- keep reading
The landlord has only made an Application to
The Landlord and Tenant Board.
It has not been approved.
You now have the opportunity to examine what the
landlord is claiming it did to merit a second rent
increase in the same year.
Landlord Responsibilities
The landlord must provide a hard copy of its
claim at the site office or another place
convenient for the tenant to view it.
The landlord must at the tenant’s request
provide a CD of its Application for $5.00
The landlord’s Application must include proof
that the work it is claiming was completed and
paid for.
Tenant Responsibilities
Read
the landlord’s application summary thoroughly
to see if you agree with the extra charges.
Make notes of your disagreements along with any
questions you have.
Plan to attend the hearing if at all possible.
Remember 3% of $1,000.00 = $30/mth or $360.00
per year. That may be more than you earn in a day.
Talk to your Tenant Association and your neighbours
– there is strength in numbers and information too!
What’s Next?
You will be notified by mail of all hearing dates.
The first hearing is a Case Management hearing to
see if the landlord and tenant agree on the AGI.
The adjudicator will usually ask questions such as:
Have the landlord and tenants spoken about the AGI?
Or Is there a possibility of settlement?
When the adjudicator is satisfied there is no hope of
agreement he/she will set a date for a hearing.
It’s Not Hard
The invoices, quotes, copies of cheques can grow
into the hundreds of pages. Intimidating.
BUT
they are the same as any bill you get.
Check
the details.
Is the work described clear enough so that you
would pay it if it was something you ordered
yourself? Does it match the quote?
You need the basics: Who – What – Where –
When and Why
WWWWW The Five W’s
Who Did The Work? Was it an independent company?
Where was the work done? The exact address and
area of the buildings if applicable (e.g. 5
th
Floor)
What is the description of the work done? Is there a
description at all?
Why did the work need to be done?
When was the work done? AGIs have deadlines.
You Are Paying the Bill
You look to see if the bill is accurate
Both description and amounts must be correct
Does the invoice amount match the quote?
Do you see any duplicate invoices?
Did you check to see if the bill was paid on time
Boring? Yes. Difficult? No.
Make Notes
If your AGI includes many pages of claims
(invoices/quotes/copies of cheques etc.) – get
organized
I do it the old way with printed pages and sticky
notes (an invaluable, time-saving tool)
As you read each page – asked yourself questions:
Do you recognize what work was done?
Does the invoice say where and when it was
done?
Time to Ask Questions Directly
Email, phone, or visit your site office to get the
answers to your questions.
Speak to your Tenant Association and your
neighbours first. They are a valuable resource.
Only then, contact the office. Do this in writing,
either by letter or email.
Remember, if there is no
evidence, it did not happen.
Listen carefully to their answers.
Leave Emotions at Home
Above Guideline Rent Increases (AGIs) may seem
unfair but this is NOT where you fix that.
What will decrease the amount of the AGI is finding
landlord’s errors or mistakes on what work was done.
Taking unfairness issues to the Landlord and Tenant
Board will
only prolong
the process and results in
more time off work or away from your life.
Read the sections of the Residential Tenancies Act
about AGIs and the regulations.
What to Look For
Little or no explanation on the invoices. If you would
not pay it yourself then get a detailed explanation
Duplicates: In the larger, more complicated AGIs,
more than one invoice for the same work is common.
Has the job invoiced been finished. Only completed
work can be included in an AGI.
Is the address on the invoice correct?
Details – details – details can mean thousands of $$$
Now You Can Be Heard
Your first hearing is called a Case Management
Hearing. It is where the “Member” (adjudicator) can
decide if the AGI is ready to move forward
The Member will ask tenants if they agree with the
AGI terms. If you do not and if you need more
information, this is when you request it.
It is called a Request For Disclosure and must be in
writing and very specific.
When You Get No Response
If your landlord does not respond to your request,
follow up with emails. If that fails:
Explain at your next hearing why you cannot
proceed because you do not have the information
you require
Ask the Member to write an Interim Order for the
information you require.
M
e
d
i
a
t
i
o
n
You will be asked by The Member if you want to
mediate. I always say yes because cooperation may
move the matter forward.
Mediation is run by an experienced Mediator who
is trained in both landlord and tenant matters as
well as successful ways to get opposing parties to
communicate
Mediation is absolutely confidential. Anything said
in the mediation cannot be used later in a hearing.
The Merit Hearing
If you fail to reach a settlement with your landlord,
the next step is The Merit Hearing.
As The Applicant, the landlord must present its case
to convince the Tribunal (LTB) that it merits the extra
amount of rent it is asking.
The tenant is then asked to present its case to
convince the presiding Member that it has erred and
what, if anything, the landlord deserves.
T
h
e
D
e
c
i
d
i
n
g
F
a
c
t
o
r
s
The basis for all decisions at the Landlord and Tenant
Board (LTB) is legislation.
Primarily, The Residential Tenancies Act and its
regulations.
Also subsequent amendments and additional
legislation have been added.
Past decisions, though considered, are not precedents
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T
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At The Landlord and Tenant Board, an appeal is called
a Request for Review
You must fill out the correct forms and present your
reasons why The Board (Member) made mistakes.
If the LTB turns down your request, only then are you
able to file with The Divisional Court.
The Divisional Court is decided based on Common
Law and uses precedents set in the past.
How much does it cost?
If you have a low income, there is no charge for any
filings with the LTB. All others pay a range of charges
published on the LTB website.
Paralegals’ and lawyers’ charges vary but experienced
ones are hard to find. Even college curricula don’t put
much emphasis on tenant law.
If you go to Divisional Court, it can be very expensive
and is much more complicated than a Tribunal.
Financial Help is Available
The Tenant Defense Fund offers some help for low
income tenants to pay for legal help. E.g. $1,000.00
to hire a paralegal
The Federation of Metro Tenants Associations
administers the TDF and your residence must be
have a tenants’ association to qualify
BUT
, AGIs are time consuming and the help
available rarely covers the expense of doing a
thorough job.
Legal Resources That Can Help
The Federation of Metro Tenants Associations (FMTA)
will help you get started. It has a special unit to help
set up your tenants’ association and will then steer
you to the groups best able to give you free legal
advice by phone.
The Law Society will give you names of paralegals
and lawyers who may be able to help. Most will give
you one half hour of advice FREE.
More Legal Help
The Landlord and Tenant Board:
The Federation of Metro Tenants Associations (FMTA):
Community Legal Services:
•
South Etobicoke:
•
Your Local Clinic:
•
The Centre for Equality in Accommodation (CERA):
o
knowledge of Human Rights and The Human Rights Tribunal
(416) 645-8080
(416) 646-1772
(416) 252-7218
Call 311
(416) 944-0087
-30-
Learn about the process when landlords apply for rent increases above the guideline, your rights and responsibilities as a tenant, and what to expect during hearings. Explore details such as landlord responsibilities, tenant duties, and key questions to ask regarding the work claimed to merit the increase. Arm yourself with knowledge and take action with your Tenant Association for support. Stay informed and prepared throughout the process.
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Presentation Transcript
THE AGI A Nuts and Bolts Workshop Above Guideline Rent Increases From Mimico Estates Tenants' Association May 2021
Read Your Mail After you see the words Rent Increase -- keep reading The landlord has only made an Application to The Landlord and Tenant Board. It has not been approved. You now have the opportunity to examine what the landlord is claiming it did to merit a second rent increase in the same year.
Landlord Responsibilities The landlord must provide a hard copy of its claim at the site office or another place convenient for the tenant to view it. The landlord must at the tenant s request provide a CD of its Application for $5.00 The landlord s Application must include proof that the work it is claiming was completed and paid for.
Tenant Responsibilities Readthe landlord s application summary thoroughly to see if you agree with the extra charges. Make notes of your disagreements along with any questions you have. Plan to attend the hearing if at all possible. Remember 3% of $1,000.00 = $30/mth or $360.00 per year. That may be more than you earn in a day. Talk to your Tenant Association and your neighbours there is strength in numbers and information too!
Whats Next? You will be notified by mail of all hearing dates. The first hearing is a Case Management hearing to see if the landlord and tenant agree on the AGI. The adjudicator will usually ask questions such as: Have the landlord and tenants spoken about the AGI? Or Is there a possibility of settlement? When the adjudicator is satisfied there is no hope of agreement he/she will set a date for a hearing.
Its Not Hard The invoices, quotes, copies of cheques can grow into the hundreds of pages. Intimidating. BUT they are the same as any bill you get. Check the details. Is the work described clear enough so that you would pay it if it was something you ordered yourself? Does it match the quote? You need the basics: Who What Where When and Why
WWWWW The Five Ws Who Did The Work? Was it an independent company? Where was the work done? The exact address and area of the buildings if applicable (e.g. 5th Floor) What is the description of the work done? Is there a description at all? Why did the work need to be done? When was the work done? AGIs have deadlines.
You Are Paying the Bill You look to see if the bill is accurate Both description and amounts must be correct Does the invoice amount match the quote? Do you see any duplicate invoices? Did you check to see if the bill was paid on time Boring? Yes. Difficult? No.
Make Notes If your AGI includes many pages of claims (invoices/quotes/copies of cheques etc.) get organized I do it the old way with printed pages and sticky notes (an invaluable, time-saving tool) As you read each page asked yourself questions: Do you recognize what work was done? Does the invoice say where and when it was done?
Time to Ask Questions Directly Email, phone, or visit your site office to get the answers to your questions. Speak to your Tenant Association and your neighbours first. They are a valuable resource. Only then, contact the office. Do this in writing, either by letter or email. Remember, if there is no evidence, it did not happen. Listen carefully to their answers.
Leave Emotions at Home Above Guideline Rent Increases (AGIs) may seem unfair but this is NOT where you fix that. What will decrease the amount of the AGI is finding landlord s errors or mistakes on what work was done. Taking unfairness issues to the Landlord and Tenant Board will only prolong the process and results in more time off work or away from your life. Read the sections of the Residential Tenancies Act about AGIs and the regulations.
What to Look For Little or no explanation on the invoices. If you would not pay it yourself then get a detailed explanation Duplicates: In the larger, more complicated AGIs, more than one invoice for the same work is common. Has the job invoiced been finished. Only completed work can be included in an AGI. Is the address on the invoice correct? Details details details can mean thousands of $$$
Now You Can Be Heard Your first hearing is called a Case Management Hearing. It is where the Member (adjudicator) can decide if the AGI is ready to move forward The Member will ask tenants if they agree with the AGI terms. If you do not and if you need more information, this is when you request it. It is called a Request For Disclosure and must be in writing and very specific.
When You Get No Response If your landlord does not respond to your request, follow up with emails. If that fails: Explain at your next hearing why you cannot proceed because you do not have the information you require Ask the Member to write an Interim Order for the information you require.
Mediation Mediation You will be asked by The Member if you want to mediate. I always say yes because cooperation may move the matter forward. Mediation is run by an experienced Mediator who is trained in both landlord and tenant matters as well as successful ways to get opposing parties to communicate Mediation is absolutely confidential. Anything said in the mediation cannot be used later in a hearing.
The Merit Hearing If you fail to reach a settlement with your landlord, the next step is The Merit Hearing. As The Applicant, the landlord must present its case to convince the Tribunal (LTB) that it merits the extra amount of rent it is asking. The tenant is then asked to present its case to convince the presiding Member that it has erred and what, if anything, the landlord deserves.
The Deciding Factors The Deciding Factors The basis for all decisions at the Landlord and Tenant Board (LTB) is legislation. Primarily, The Residential Tenancies Act and its regulations. Also subsequent amendments and additional legislation have been added. Past decisions, though considered, are not precedents
Can I Appeal an LTB Decision ? Can I Appeal an LTB Decision ? At The Landlord and Tenant Board, an appeal is called a Request for Review You must fill out the correct forms and present your reasons why The Board (Member) made mistakes. If the LTB turns down your request, only then are you able to file with The Divisional Court. The Divisional Court is decided based on Common Law and uses precedents set in the past.
How much does it cost? If you have a low income, there is no charge for any filings with the LTB. All others pay a range of charges published on the LTB website. Paralegals and lawyers charges vary but experienced ones are hard to find. Even college curricula don t put much emphasis on tenant law. If you go to Divisional Court, it can be very expensive and is much more complicated than a Tribunal.
Financial Help is Available The Tenant Defense Fund offers some help for low income tenants to pay for legal help. E.g. $1,000.00 to hire a paralegal The Federation of Metro Tenants Associations administers the TDF and your residence must be have a tenants association to qualify BUT, AGIs are time consuming and the help available rarely covers the expense of doing a thorough job.
Legal Resources That Can Help The Federation of Metro Tenants Associations (FMTA) will help you get started. It has a special unit to help set up your tenants association and will then steer you to the groups best able to give you free legal advice by phone. The Law Society will give you names of paralegals and lawyers who may be able to help. Most will give you one half hour of advice FREE.
More Legal Help The Landlord and Tenant Board: (416) 645-8080 (416) 646-1772 The Federation of Metro Tenants Associations (FMTA): Community Legal Services: South Etobicoke: Your Local Clinic: The Centre for Equality in Accommodation (CERA): o knowledge of Human Rights and The Human Rights Tribunal (416) 252-7218 Call 311 (416) 944-0087 -30-
