REGISTRATION SECTION

This document outlines the staff structure, roles, and responsibilities for the April board meeting in the registration section. It includes details about employees, reception tasks, data entry procedures, title processing, team lead responsibilities, workflow, production statistics, and planned improvements for 2023. The content provides insights into the daily operations and processes of the registration department.

• Registration
• Board Meeting
• Employees
• Data Entry
• Title Processing

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Uploaded on Feb 16, 2025 | 0 Views

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Presentation Transcript

1. REGISTRATION SECTION April Board Meeting

2. EMPLOYEES Renee Receptionist Sam Data Entry Kristen Data Entry Ashley Data Entry (temporary) Amy Title Processor/Customer Service John Title Processor/Customer Service Krista Title Processor/Customer Service Stephanie Title Processor/Customer Service Zack Title Processor/Customer Service Melinda Team Lead

3. RECEPTION Lobby applications and payments Sold boat notices Address changes Return to sender mail Customer questions Excellent customer service

4. DATA ENTRY Filing, sorting and batching incoming mail Helping with Reception when needed Printing titles, Registration Decals and Registration cards Prepare outgoing mail Logging and shipping Agent books Data entry of Agent, Mail-in and Lobby applications

5. TITLE PROCESSING Phone-based Customer Service Data entry of title and registration applications Reviewing and approving title and registration applications Helping at reception as needed

6. TEAM LEAD Training all positions SME for all title and registration transaction issues Customer service - phones Agent liaison POC for BOATS database Process improvement

7. WORKFLOW

8. PRODUCTION Last 12 months: 16,172 titles 53,571 registrations 36,548 phone calls answered

9. 2023 IMPROVEMENTS Redesign of temporary permit to allow for digital option and a smaller permit Imaging has transferred to DAS P&D Redesign of 2025 registration sticker to eliminate the need to print OR# Printing of titles and registration moving to DAS P&D Working on updates to BOATS program to improve data entry process

10. THANK YOU