Recruitment Benchmarking Survery TEAM Profit plus meeting

Business confidence survey results from the past 12 months indicate a shift in sentiment among respondents. The survey covers topics such as achieving business objectives, income from temporary workers, staff headcount changes, and temporary margins. Comparisons with the previous year's data provide valuable insights into the evolving landscape of business confidence and profitability.

• Business
• Confidence
• Survey
• Results
• Analysis

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1. Recruitment Benchmarking Survey TEAM Profit plus meeting Thursday 8 December 2016 Simon Kite www.saffery.com www.saffery.com 1

2. Business confidence How confident are you that you will be able to achieve your business objectives over the next 12 months? 21% very confident - (2015: 27%) 57% quite confident - (2015: 59%) 86% 78% 2016 2015 78% % of respondents that are either very or quite confident www.saffery.com 2

3. How does this compare to your level of confidence 12 months ago? 41% 25% 34% More About the Less confident same confident www.saffery.com 3

4. Income from temporary workers 58% 26% 16% Increase No change Decrease www.saffery.com 4

5. Temporary margins Change in temporary placement staff margins www.saffery.com 5

6. Temporary margins How do you compare? First quartile 26% and above Second quartile 20% to 25% Third quartile 17% to 20% Fourth quartile 17% and less www.saffery.com 6

7. Income from permanent placements of respondents saw a growth in permanent placement fees www.saffery.com 7

8. Is your business more or less profitable than the previous year? www.saffery.com 8

9. How has the size of your staff headcount changed over the last 12 months? 38.9% of respondents saw a growth in headcount 24.1% saw a decrease in headcount www.saffery.com 9

10. Total staff costs / total staff numbers First quartile 36,000 and above Second quartile 30,000 to 36,000 Third quartile 21,000 to 30,000 Fourth quartile 21,000 or lower www.saffery.com 10

11. Staff productivity Net fee income / staff costs First quartile 2.2 and above Second quartile 1.9 to 2.2 Third quartile 1.6 to 1.9 Fourth quartile 1.1 to 1.6 www.saffery.com 11

12. Debtor days First quartile 32 or lower Second quartile 32 to 42 Third quartile 42 to 51 Fourth quartile 51 or higher www.saffery.com 12

13. Use of non-executive directors 15% At what stage in the life cycle of a business does it make sense to an agency to appoint a non-exec director? www.saffery.com 13

14. The UKs relationship with Europe 59% said the UK s relationship with Europe was important www.saffery.com 14

15. Top 10 challenges facing the sector 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Availability of external finance Availability of candidates Economic conditions/uncertainty Margin pressure from clients Availability of consultants Reliance on a small number of key clients Increased competition in chosen sectors Lack of government support and resources Quality of management team Staff retention 83% 63% 56% 50% 37% 28% 20% 19% 17% 13% www.saffery.com 15

16. Top 10 growth strategies 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Acquiring to increase market share Recruiting more sales staff Reducing unnecessary administrative expenditure Diversifying into new sectors New services to customers in existing sectors Investing in technology Resigning from unprofitable client relationships Opening new locations (virtual or otherwise) Renegotiating margins with clients Closing unprofitable sectors 65% 52% 50% 46% 41% 37% 33% 22% 20% 17% www.saffery.com 16

17. Questions? www.saffery.com 17