PSM SoftTech Pvt. Ltd. - Providing Innovative Software Solutions Since 2007
Emerged in 2007, PSM SoftTech Pvt. Ltd. is a leading development and design company offering a range of software solutions, web-based services, SMS broadcasting, and more. With a focus on modern world problems and customer-centric services, they aim to enhance business value through technology. Their services include desktop applications, e-commerce solutions, mobile app development, and cloud-based solutions.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
ABOUT US Agenda 01 COMPANY INFORMATION AND GOALS PRODUCTS AND SERVICES WE PROVIDE PROBLEMS AND SOLUTIONS 02 MODERN WORLD PROBLEMS. SOLUTIONS OVER PROBLEMS. MUMBAI CRM 03 USER HIERARCHY AND FLOW SOFTWARE WORKFLOW AND FUNCTIONS CONNECT WITH US 04 SOFTWARE URLS AND CREDENTIALS CONTACT DETAILS by PSM SOFTTECH PVT. LTD. 1
About Us PSM SoftTech Pvt Ltd Emerged in 2007, Which is a Full-fledged leading Development & Design expert company providing superior Software Solutions, Web Based Solutions, Web Application Solutions, SMS Broadcasting, Web Hosting Solutions, Creative Designing solutions and services to companies globally. PSM SoftTech has made its mark as a well established company driven by the industry s most qualified professional and trained individuals and is surely headed in becoming a leading organization which facilitates, enhances and provides measurable business value to customers through most effective uses of technology and Resources to organizations globally. We guarantee to help get you acute business and manage its overall growth with latest software. Being in the business profession one needs to maintain the Google ranking of their website and tremendously increase it to be in competition. Our team consists of skilled professionals and talented individuals. We nurture our knowledge each day and love to be updated with latest norms in the software solutions. We believe to brief you in person why we are leading as best Web and Software Development Company in Mumbai.. by PSM SOFTTECH PVT. LTD. 3
Our Services Software Products Desktop Application Window base multi-industrial software both online and offline used from home or office. Get a modern PowerPoint Presentation that is beautifully designed. I hope and I believe that this Template will your Time. E Commerce Solutions Web Based Solutions Get a modern PowerPoint Presentation that is beautifully designed. I hope and I believe that this Template will your Time. Get a modern PowerPoint Presentation that is beautifully designed. I hope and I believe that this Template will your Time. Mobile Application Market place integration Get a modern PowerPoint Presentation that is beautifully designed. I hope and I believe that this Template will your Time. Get a modern PowerPoint Presentation that is beautifully designed. I hope and I believe that this Template will your Time. by PSM SOFTTECH PVT. LTD. 4
More Services Cloud Base Backup Business Solutions Testing MIS & BI Report Export Data to Tally Barcode & QR Support Technology & Integration UX/UI Wireframe by PSM SOFTTECH PVT. LTD. 5
Modern World Problems Better service to customers Increase in customer equity. CRM provides more avenues for customers to communicate and explain their needs to the organization through numerous contact points. . CRM increases customer equity. Firms focus the marketing efforts more on the most valuable customers (MVCs). Competitive advantage. Customization of market offerings. The firms that adopt CRM get competitive advantage in the market. They can face the competition with much ease. Companies can customize a product or service depending on the data available with the firm. Need Of CRM Building and maintaining corporate image.. Reduction in the customer defection rate. The image of the firm also gets enhanced. Loyal customers become evangelists. CRM emphasizes on training and development of the employees to become more customer oriented. Increase and improvement in long-term relationships. Higher return on investment Some firms treat their customers as partners. Firms solicit the help of the customers to design new products or to Due to CRM, a company gains a position to generate higher returns on investment. CRM is concerned with managing detailed information about individual customers improve their services. . Customer satisfaction has always been a key element in the pursuit of corporate goals and objectives. However, the current competitive environment fostered by liberalization and globalization of the economy and the rising customer expectations for quality, service and value have promoted many companies to organize their business around the customers they serve, rather than around the product lines or geographic business units. by PSM SOFTTECH PVT. LTD. 6
SOLUTIONS OVER PROBLEMS Real time response Take follow up on customer and respond immediately to superiors on real time basis User Rights Specification No interference in the work provided to user by the heads Multilevel Authorization To mandate and manage inventory and expenses tracking wherever necessary in a simplified manner Track every entry Tracking option for both lead and complain saves date time for record Multi location use Browser base application provides access from any corner of world by PSM SOFTTECH PVT. LTD. 7
Post Sales CRM For complaint tracking management Pre Sales CRM for sales force management MUMBAI CRM Manage your sales team support sales team with leads and customers for contacts, meetings, task assign, Daily Expenses, Location, DSR , MSR, Orders, Data Track your service person an easy and systematic approach to Register, Assign, Solve and Track complaints that are registered online or offline . Entry, sales Reports by PSM SOFTTECH PVT. LTD. 8
Post Sales User Hierarchy Different Dashboards for each user varying their use. Head Office Branch Store Franchise Manages all masters including user entry ,products and necessary entry. Manages certain customer from a region second in command authority Manages complete inventory related to spare products and approvals for dispatch Actually works on complain and does the needful for complain. Users are completely independent for their actual rights however there are always a point where the interconnect with each other. by PSM SOFTTECH PVT. LTD. 9
Customer complain workflow Record Maintenance Complain is being recorded in the server Resolution Focal person assigns complain to respective executive Customer registered complain Customer can register complain via complain portal Status Update Service engineer updates appropriate status. Open, Reopen ,Spare, Complete Solution Engineer follows steps to resolve the complain. And customer is satisfied Complain Registry Executive Response Service Processed Customer satisfied Status and tasks Sources Notification Service Engineer During Work Several sources available like IVR, whatsapp Focal person receives notification on dashboard Service person reaches and investigates problem While working on the case all details shown like Attachments, tasks , expenses and required spare product by PSM SOFTTECH PVT. LTD. 10
Spare part order for franchise workflow Franchise Receives order Franchise mark received once the order is reached. Supervisor Approves order (HO) Supervisor approves order for further process or can also cancel if there is any mistake. Franchise Order Placed (Franchise ) Franchise places order for both storage and replacement purpose. Store Dispatches order (Store) Store user reviews the approved order and dispatches the product. In case if store is lacking on the quantity it has rights to change quantity or cancel the order. Checker checks order (HO) Checker authenticates order . This authentication can be anything. e.g. stock availability, order validation
URL and Credentials Access Type UserId Password HO Login ho ho Branch Login branch branch Franchise Login franchise franchise Store Login store store by PSM SOFTTECH PVT. LTD. 12
Contact Us Contact no. : 91-8591597275 Email : sales@psmsofttech.com HO: B/226/230, 1ST Floor, Orchard Corporate Park, Royal Palms, Aarey Milk Colony, Goregaon(E), Mumbai- 400065.
Thank You by PSM SOFTTECH PVT. LTD. 14
