Preventing Club Conflicts Through Active Listening
How to Prevent Club Conflicts
through “Active Listening”
Darwin Sampedro, CDS Senior Officer
Club and District Support, The Americas
OBJECTIVES
•
What is conflict?
•
Poor Listening vs. Active Listening
•
Exercise: Are you a good listener?
•
Solving club conflicts through Active
Listening
Conflicts
happen and are part of life,
how we handle them,
makes a difference.
Conflict
According to collinsdictionary.com:
Conflict is
serious disagreement
and argument
about something
important
between two or more
individuals.
Conflict
FOR MORE THAN
3
0
YEARS, OUR MEMBERSHIP HAS
NOT GROWN FROM:
1,200,000
Rotarians
What is happening?
Conflict
Conflict
Participation
72% of current rotary club members
20% of proposed rotary club members
8% of former rotary club members
65% Male
34% Female
Conflict
52%
of current members
WOULD RECOMMEND
their family members, friends
and relatives join their Rotary club.
Conflict
46%
of former members
WOULD
NOT
RECOMMEND
anyone join Rotary
Conflict
Of all the reasons why a member ended their membership with
Rotary, the main one was:
52
%
of former members
Personality conflicts
Conflict
Conflict
Poor Listening vs. Active Listening
The Price of Poor
L
istening
Poor Listening vs. Active Listening
“Our worst enemy in
communication
is that we do not
listen to
understand
, we listen to
respond
. ”
-
Pilar Morey Bulbena
In the business industry:
•
Assumptions
•
Misunderstandings
•
Errors
•
Ineffective decisions and/or costly mistakes
Poor Listening vs. Active Listening
Poor Listening vs. Active Listening
On a personal level:
•
Hurt
feelings
•
Deteriorates
trust
•
Weakens
communication even further
Poor Listening vs. Active Listening
Aggrieved member:
•
Becomes disinterested
•
Becomes negative
•
Takes a leave of absence
•
Joins another Rotary Club
•
Resigns from Rotary
Active Listening
Poor Listening vs. Active Listening
What is Active Listening?
1.
It is a way of listening and responding to another person
that
improves mutual understanding
.
What is Active Listening?
2. It’s an important first step in defusing situations
or
finding
solutions to problems.
3. This requires the listener to
fully concentrate
, understand,
respond and remember what has been said.
What is Active Listening?
4. You
make a conscious effort
to hear and understand the
complete message b
eing spoken rather than just passively
listening.
What is Active Listening?
Active Listening Exercise
Active Listening
Rules:
1.
Listen and take notes
2.
Answer questions
Active Listening Exercise
Active Listening Exercise
Active Listening Exercise
Active Listening Exercise
Active Listening Exercise
Active Listening Exercise
Answers
1.
YOUR NAME
2.
9
3.
12 TWO CENT STAMPS
4.
ALL 12 MONTHS
5.
NOWHERE
Active Listening
What can we learn from this exercise?
•
Focus on details
•
Listening vs. problem-solving
•
Receiver bias
•
Avoid distractions
•
Asking relevant questions
5 Key Active Listening Skills
5 Key Active Listening Skills
1.
Pay Attention
2.
Show that you are listening
5 Key Active Listening Skills
3. Provide Feedback
5 Key Active Listening Skills
4.
Defer Judgement
5 Key Active Listening Skills
5. Respond Appropriately
5 Key Active Listening Skills
•
Retention of members
•
Better club atmosphere
•
Mutual respect between members
•
Increase focus on club projects, membership and
goals!
Benefits of Handling Club Conflicts Effectively
Conclusion
•
Rotary’s active listening is what we do best
•
Through active listening we change people’s lives
•
Respond to world challenges
•
Rotary Creates
HOPE
in the world
Conclusion
Conclusion
Use “Active Listening Skills”
to effectively prevent any
club conflict.
cds@rotary.org
Your Club and District Support team (CDS) understanding the importance of how conflicts can affect the normal functioning of a club, has considered important to create tools to help clubs in how to prevent or handle conflicts, when they arise. The following presentation will provide you with skills in how to prevent club conflicts through ACTIVE LISTENING.
Active Listening is one of the most important skills we all need to learn. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with other people.
Learn how to prevent and manage conflicts within clubs by practicing active listening techniques. Understand the importance of resolving conflicts effectively for better club dynamics and member satisfaction. Gain insights on conflict resolution strategies and the impact of poor listening skills on club relationships and membership retention.
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Presentation Transcript
How to Prevent Club Conflicts through Active Listening Darwin Sampedro, CDS Senior Officer Club and District Support, The Americas
OBJECTIVES What is conflict? Poor Listening vs. Active Listening Exercise: Are you a good listener? Solving club conflicts through Active Listening 2
Conflicts happen and are part of life, how we handle them, makes a difference. 3
Conflict 4
Conflict According to collinsdictionary.com: Conflict is serious disagreement and argument about something important between two or more individuals. 5
Conflict FOR MORE THAN 30 YEARS, OUR MEMBERSHIP HAS NOT GROWN FROM: 1,200,000 Rotarians What is happening? 6
Conflict 7
Conflict Participation 72% of current rotary club members 20% of proposed rotary club members 8% of former rotary club members 65% Male 34% Female 8
Conflict 52%of current members WOULD RECOMMEND their family members, friends and relatives join their Rotary club. 9
Conflict 46%of former members WOULD NOT RECOMMEND anyone join Rotary 10
Conflict Of all the reasons why a member ended their membership with Rotary, the main one was: 52%of former members Personality conflicts 11
Conflict 12
Poor Listening vs. Active Listening The Price of Poor Listening 14
Our worst enemy in communication is that we do not listen to understand, we listen to respond. -Pilar Morey Bulbena 15
Poor Listening vs. Active Listening In the business industry: Assumptions Misunderstandings Errors Ineffective decisions and/or costly mistakes 16
Poor Listening vs. Active Listening On a personal level: Hurt feelings Deteriorates trust Weakens communication even further 17
Poor Listening vs. Active Listening Aggrieved member: Becomes disinterested Becomes negative Takes a leave of absence Joins another Rotary Club Resigns from Rotary 18
Poor Listening vs. Active Listening Active Listening 19
What is Active Listening? 1. It is a way of listening and responding to another person that improves mutual understanding. 20
What is Active Listening? 2. It s an important first step in defusing situations or finding solutions to problems. 21
What is Active Listening? 3. This requires the listener to fully concentrate, understand, respond and remember what has been said. 22
What is Active Listening? 4. You make a conscious effort to hear and understand the complete message being spoken rather than just passively listening. 23
Active Listening Rules: 1. Listen and take notes 2. Answer questions 25
Active Listening Exercise Answers 1. YOUR NAME 2. 9 3. 12 TWO CENT STAMPS 4. ALL 12 MONTHS 5. NOWHERE 31
Active Listening What can we learn from this exercise? Focus on details Listening vs. problem-solving Receiver bias Avoid distractions Asking relevant questions 32
5 Key Active Listening Skills 1. Pay Attention 34
5 Key Active Listening Skills 2. Show that you are listening 35
5 Key Active Listening Skills 3. Provide Feedback 36
5 Key Active Listening Skills 4. Defer Judgement 37
5 Key Active Listening Skills 5. Respond Appropriately 38
Benefits of Handling Club Conflicts Effectively Retention of members Better club atmosphere Mutual respect between members Increase focus on club projects, membership and goals! 39
Conclusion 40
Conclusion Rotary s active listening is what we do best Through active listening we change people s lives Respond to world challenges Rotary Creates HOPE in the world
Conclusion Use Active Listening Skills to effectively prevent any club conflict. 42
