Enhancing Listening Skills: Understanding Principles and Applying the HURIER Model
This content covers the importance, benefits, and skills of effective listening, highlighting the HURIER model, behavioral approach, and self-awareness. It discusses the tasks and relationship functions in listening, goals of effective listening, components of the HURIER model, and ways to apply it to improve listening skills.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
Listening:Attitudes, Principles, & Skills Chapter 1 Objectives After completing this chapter, you will become more aware of: The importance and benefits of effective listening The usefulness of the HURIER model in developing listening skills The value of a behavioral approach to listening The benefits of understanding yourself as a listener
Communication Skills & Formal Instruction ORDER LEARNED EXTENT USED EXTENT TAUGHT SKILL 4th Listening 1st 1st 2nd 3rd Speaking 2nd 3rd 2nd Reading 3rd 4th Writing 4th 1st
Task and Relationship Functions in Listening Task Functions Promote Relationship Functions Promote Accurate understanding Attention to emotional aspects of Responsiveness to change communication Timely feedback Understanding of person s unique needs, More direct and frequent values, interests communication Greater accuracy in self-assessment More accurate recall Increased information sharing Better decision making Less-stressful encounters Collaborative problem solving and Authentic communication and trust decision making Valuing of diversity and respect for others
Listening Goals To recognize the importance and pervasiveness of listening so that you will be motivated to listen well To learn the principles of effective listening so that you know what to do to improve To acquire a range of listening skills so that you can practice effective listening To analyze each situation so that you can choose the most appropriate strategies for your purpose and context
Components of the HURIER Model of Listening H U R I E R Hearing Understanding Remembering Interpreting Evaluating Responding
Apply the HURIER Model The HURIER Model allows you to take CONTEXT and PURPOSE into consideration in your listening activities. Improve your listening by: Assessing your performance with the listening questionnaire Set personal goals by identifying the components you want to improve Learn relevant principles in each chapter Acquire specific skills by practicing in and out of class Reassess your skill level on exactly the behaviors you have learned and practiced
Self-Monitoring A special type of social sensitivity involving your awareness of how your behavior affects another person within the context of a specific interaction, and the degree to which you choose to modify your response based on that knowledge. (Snyder)
Rules of Constructive Feedback 1. It is descriptive . .. Tim, I liked your report. The style was clear and concise, and your ideas were organized logically. The documentation you used made the problem credible and vivid. . . . not evaluative. Tim, that was a terrific report. It focuses on behavior . .. Tim, slow down a little bit, and I think you can reduce the number of errors. . . . not on personal characteristics. Tim, you could be a lot faster on that machine if you were better coordinated. It is specific . .. Tim, I couldn t hear you from where I was sitting. . . . not general. Tim, your voice isn t effective. It is timed appropriately . .. Tim, let s get together around 2:00 P.M. and talk about your progress on the AMF. . . . not delayed or left to chance. Let s get together some time. It is offered . .. Tim, perhaps my reactions to your report would help you in preparing for next week s meeting. Would you like to get together sometime this afternoon? . . . not imposed. Tim, I ve got to talk with you about that report before you give it at our meeting next week. 2. 3. 4. 5.
ALWAYS CONSIDER LISTENING PURPOSE AND CONTEXT
