Promoting Civility and Well-Being in Healthcare Settings

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This content discusses the importance of civility in healthcare, focusing on how behaviors affect performance, cognitive function, and patient care. It explores the impact of rudeness, the spectrum of negative behaviors, and the repercussions on individuals and the healthcare system. Highlighted are statistics showing the detrimental effects of incivility on employees and patient outcomes. The NHSGGC Civility Saves Lives Starter Pack aims to raise awareness and promote a culture of respect and professionalism in healthcare settings.


Uploaded on Aug 29, 2024 | 1 Views


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  1. Civility Saves Lives NHSGGC Civility Saves Lives Starter Pack

  2. The aim of the starter pack is to - Raise the awareness of how behaviours impact on our abilities to perform and our cognitive function. Define civility and what it means at work. Explore the impact of rudeness on: The recipient The witness The relative / patient Outline further Civility Saves Lives work within NHSGGC. Civility Saves Lives Starter pack slide set NHSGGC Civility Saves Lives Starter Pack

  3. The sum of the many sacrifices we make for the sake of living together The sum of the many sacrifices we make for the sake of working together Civility The requirement for civility increases when the interactions amongst people increase in the complexity and frequency definition Is incivility a precursor to undermining and bullying behaviours? NHSGGC Civility Saves Lives Starter Pack

  4. A spectrum of behaviours Passive Passive/Aggressive Aggressive Inadequate notes Avoiding meetings Doesn t answer pagers etc. Persistent lateness Non-participation in meetings Derogatory comments Hostile notes Sexual harassment Complaining Non compliance of policies etc. Inappropriate jokes Verbal outbursts Assaults Throwing instruments etc. Threats Swearing Intimidating colleagues, patients Publicly degrading team members Unprofessional behaviours NHSGGC Civility Saves Lives Starter Pack

  5. To you Anyone witnessed rudeness in the last year? In front of you By you NHSGGC Civility Saves Lives Starter Pack

  6. Do negative behaviours really matter? IMPACT NHSGGC Civility Saves Lives Starter Pack

  7. 80% lose time worrying 78% reduce their commitment to work 63% lose time avoiding the offender 48% reduce their time at work 38% reduce the quality of their work 25% take it out on others 12% leave IMPACT The recipient NHSGGC Civility Saves Lives Starter Pack

  8. 60% reduction in cognitive function IMPACT The recipient Decrease in patient care = clinical risk NHSGGC Civility Saves Lives Starter Pack

  9. 20% decrease in performance 50% shown to make a drug calculation error IMPACT Witness(s) 50% reduction in willingness to help others Decrease in patient care = clinical risk NHSGGC Civility Saves Lives Starter Pack

  10. 75% less supportive of the organisation IMPACT 66% feel anxious dealing with the staff Patients / Relatives Organisational reputational risk NHSGGC Civility Saves Lives Starter Pack

  11. Are we all affected? NHSGGC Civility Saves Lives Starter Pack

  12. Single biggest factor in how we perform is how we treat each other Performance NHSGGC Civility Saves Lives Starter Pack

  13. Evolution of incivility NHSGGC Civility Saves Lives Starter Pack

  14. IMPACT Summary NHSGGC Civility Saves Lives Starter Pack

  15. Raising awareness across the Board Leads within each clinical unit forming a civility community NHSGGC - further work Next steps - Collaboration with GMC with Professional Behaviour: Patient Safety workshops NHSGGC Civility Saves Lives Starter Pack

  16. Rudeness impacts on patient outcomes NHSGGC Civility Saves Lives Starter Pack

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