Promoting Civility and Well-Being in Healthcare Settings
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NHSGGC Civility Saves Lives Starter Pack
Civility Saves
Lives
Starter pack
slide set
The aim of the starter pack is to -
Raise the awareness of how behaviours impact on
our abilities to perform and our cognitive function.
Define civility and what it means at work.
Explore the impact of rudeness on:
The recipient
The witness
The relative / patient
Outline further
Civility Saves Lives
work within
NHSGGC.
NHSGGC Civility Saves Lives Starter Pack
Civility –
definition
The sum of the many sacrifices we make for the
sake of living together
The sum of the many sacrifices we make for the
sake of
working
together
The requirement for civility increases when the
interactions amongst people increase in the
complexity and frequency
Is incivility a precursor to undermining and
bullying behaviours?
NHSGGC Civility Saves Lives Starter Pack
Unprofessional
behaviours
A spectrum of behaviours
NHSGGC Civility Saves Lives Starter Pack
Anyone
witnessed
rudeness in the
last year?
To you
In front of you
By you
NHSGGC Civility Saves Lives Starter Pack
IMPACT
Do negative behaviours really
matter?
NHSGGC Civility Saves Lives Starter Pack
IMPACT
The recipient
80% lose time worrying
78% reduce their commitment to work
63% lose time avoiding the offender
48% reduce their time at work
38% reduce the quality of their work
25% take it out on others
12% leave
NHSGGC Civility Saves Lives Starter Pack
IMPACT
The recipient
60% reduction in cognitive function
Decrease in patient care = clinical risk
NHSGGC Civility Saves Lives Starter Pack
IMPACT
Witness(s)
20% decrease in performance
50% shown to make a drug calculation error
50% reduction in willingness to help others
Decrease in patient care = clinical risk
NHSGGC Civility Saves Lives Starter Pack
IMPACT
Patients /
Relatives
75% less supportive of the organisation
66% feel anxious dealing with the staff
Organisational reputational risk
NHSGGC Civility Saves Lives Starter Pack
Are we all
affected?
NHSGGC Civility Saves Lives Starter Pack
Performance
Single biggest factor in how
we perform is how we treat
each other
NHSGGC Civility Saves Lives Starter Pack
Evolution of
incivility
NHSGGC Civility Saves Lives Starter Pack
IMPACT
Summary
NHSGGC Civility Saves Lives Starter Pack
NHSGGC -
further work
Raising awareness across the Board
Leads within each clinical unit
forming a civility community
Next steps -
Collaboration with GMC with
Professional Behaviour: Patient
Safety workshops
NHSGGC Civility Saves Lives Starter Pack
Rudeness impacts
on patient
outcomes
NHSGGC Civility Saves Lives Starter Pack
Civility saves lives – this starter pack has been designed in collaboration with NHS Greater Glasgow and Clyde and NHS Lanarkshire and Dr Chris Turner – lead for Civility Saves Lives.
The aim of the starter pack is to raise the awareness of how behaviours impact on our abilities and cognitive function.
The slides define civility, looks at the impact of rudeness within all healthcare workers on the recipient, witnesses, patients and relatives.
At the end the slides outline further work within the Board.
This content discusses the importance of civility in healthcare, focusing on how behaviors affect performance, cognitive function, and patient care. It explores the impact of rudeness, the spectrum of negative behaviors, and the repercussions on individuals and the healthcare system. Highlighted are statistics showing the detrimental effects of incivility on employees and patient outcomes. The NHSGGC Civility Saves Lives Starter Pack aims to raise awareness and promote a culture of respect and professionalism in healthcare settings.
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Presentation Transcript
Civility Saves Lives NHSGGC Civility Saves Lives Starter Pack
The aim of the starter pack is to - Raise the awareness of how behaviours impact on our abilities to perform and our cognitive function. Define civility and what it means at work. Explore the impact of rudeness on: The recipient The witness The relative / patient Outline further Civility Saves Lives work within NHSGGC. Civility Saves Lives Starter pack slide set NHSGGC Civility Saves Lives Starter Pack
The sum of the many sacrifices we make for the sake of living together The sum of the many sacrifices we make for the sake of working together Civility The requirement for civility increases when the interactions amongst people increase in the complexity and frequency definition Is incivility a precursor to undermining and bullying behaviours? NHSGGC Civility Saves Lives Starter Pack
A spectrum of behaviours Passive Passive/Aggressive Aggressive Inadequate notes Avoiding meetings Doesn t answer pagers etc. Persistent lateness Non-participation in meetings Derogatory comments Hostile notes Sexual harassment Complaining Non compliance of policies etc. Inappropriate jokes Verbal outbursts Assaults Throwing instruments etc. Threats Swearing Intimidating colleagues, patients Publicly degrading team members Unprofessional behaviours NHSGGC Civility Saves Lives Starter Pack
To you Anyone witnessed rudeness in the last year? In front of you By you NHSGGC Civility Saves Lives Starter Pack
Do negative behaviours really matter? IMPACT NHSGGC Civility Saves Lives Starter Pack
80% lose time worrying 78% reduce their commitment to work 63% lose time avoiding the offender 48% reduce their time at work 38% reduce the quality of their work 25% take it out on others 12% leave IMPACT The recipient NHSGGC Civility Saves Lives Starter Pack
60% reduction in cognitive function IMPACT The recipient Decrease in patient care = clinical risk NHSGGC Civility Saves Lives Starter Pack
20% decrease in performance 50% shown to make a drug calculation error IMPACT Witness(s) 50% reduction in willingness to help others Decrease in patient care = clinical risk NHSGGC Civility Saves Lives Starter Pack
75% less supportive of the organisation IMPACT 66% feel anxious dealing with the staff Patients / Relatives Organisational reputational risk NHSGGC Civility Saves Lives Starter Pack
Are we all affected? NHSGGC Civility Saves Lives Starter Pack
Single biggest factor in how we perform is how we treat each other Performance NHSGGC Civility Saves Lives Starter Pack
Evolution of incivility NHSGGC Civility Saves Lives Starter Pack
IMPACT Summary NHSGGC Civility Saves Lives Starter Pack
Raising awareness across the Board Leads within each clinical unit forming a civility community NHSGGC - further work Next steps - Collaboration with GMC with Professional Behaviour: Patient Safety workshops NHSGGC Civility Saves Lives Starter Pack
Rudeness impacts on patient outcomes NHSGGC Civility Saves Lives Starter Pack
