Online Engagement Report on New Carers Offer - August 2023
The August 2023 report highlights online engagement on a new carers offer. Participants were asked to comment on proposals including enhancing the Essex Wellbeing Service, providing more community-based support, offering specialized support services, and implementing training courses. The report shows positive feedback on enhancing the Essex Wellbeing Service but also indicates areas needing improvement such as clearer communication channels and better support for experienced carers.
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Online Engagement on New Carers Offer Summary Report August 2023 August 2023
Overview Online Engagement Ran from 28 June to 28 July 2023 Views/comments on proposed new carers offer 81 responses received
Participants were asked to agree/disagree and comment on the following: Proposal 1. Enhance the Essex Wellbeing Service with additional staff to identify and support carers early into their role by providing good information, access to information, advice and guidance, and referrals to specialist services if needed. 2. More community-based opportunities and support, for example peer support groups, activities and local information, advice and guidance. We plan to do this by making additional funding available to groups in your area. 3. Specialised support that includes practical tasks, financial advice, counselling, coaching conflict resolution and mediation. We plan to do this by contracting specialist carers organisations who have a track record of working with carers and/or providing specialist support. 4. We plan to put in place courses that provide training carers have identified such as first aid, mental health first aid and training related to the condition of the person they care for.
EWS Enhancement 79% strongly agree or agree 10% neutral 11% strongly disagree or disagree
EWS Enhancement Countywide front door needs local links, information and up to date provision First port of call can bring clarity for carers communication is key referrals coming into EWS Strong idea but would need a lot of investment in additional staffing and the Comms for people to know who to contact There needs to be far easier routes to access help and more localised awareness and/or publicity Meeting needs for generic information and advice along with support to carers at particular moments in time I think its good but still needs support for experienced carers who are caring long term Service needs knowledgeable staff providing support I could not agree more for the need for an enhanced service from Essex. Many carers are unaware of the support available Only useful if the service is able to find anything appropriate to signpost unpaid carers to I think it would be good to really encourage people to realise that they are carers Single point of contact to avoid confusion and carers having to share their personal situation multiple times Service that focuses on other areas of wellbeing could be useful
EWS Enhancement Common Themes Importance of carers not telling their story repeatedly at different points in the carers support system Unaware of EWS and how it will support carers Comms and promotion needed to raise awareness Need for knowledge on local areas, structures and support
Local Community Support 91% strongly agree or agree 5% neutral 4% strongly disagree or disagree
Social media means there are already communities running Local Community Support Time to attend sessions could present a problem, not sure what consideration will be given here Respite for cared for person needs to be considered How will carers find out about these local groups? Support offer will need to differ across Essex Carers undoubtably benefit from localised support and funding for these should be available Different things for different carers at different times online, face to face, with or without cared for person, social gatherings, information- based Not sure how peer support groups could operate without an organisation to assist Mapping and monitoring of what is available The most valuable support a carer gets is from another carer I don t want to sit in a circle discussing my partner with strangers
Local Community Support Common Themes Limited time available to carers Support needed for the person they care for whilst they access carer services Consideration needed on role of organisations regarding local carers support Variety of options for local support
Core Specialised Offer 95% strongly agree or agree 1% neutral 4% strongly disagree or disagree
Has to be a good thing as finally recognising what a tough and exhausting situation for families or single carers Core Specialised Offer Yes definitely more funding for counselling, individual support etc I really like this idea but it would need Comms to back it up, so that people know it s available This would be good, but I m afraid that it will lack capacity so that it takes months to access help such as counselling and mediation Of huge importance that carers have access to specialist services needs to be joined up and integrated into all parts of the system This offer needs to be better defined as it currently includes a multitude of different things Needs to be accessible to where we are in our communities carers do not have the luxury of time to attend appointments away from the person we care for No two carers have the same needs because all cared for persons are different and often their needs change with time I think tailored offers are needed. Sometimes you know what is needed but cannot access it Support for when perhaps peers I am connected to don t have the answers
Core Specialised Offer Common Themes Face to face support as well as online Service to start promptly from referral to first session Local based services Limited time available to carers Support needed for the person they care whilst they access carers service(s) Clarity of offer
Training 89% strongly agree or agree 7% neutral 4% strongly disagree or disagree
Would help depending on how it was offered/available Training General health training is also important as well as specialist condition training We can learn a lot from carers by listening to them, they are experts by experience Good idea but does not replace the need for paid professionals for some aspects of care Who will be carer while we are training? Multiple formats such as online and bite sized Need to be very careful how this is badged, I don t think training for carers is the right term, it can appear condescending Needs to be relevant to the issues we are dealing with Not everyone will require training an assessment should be made and talked about Use of existing training resources Some training to be accredited e.g. manual handling Training for carers can give them the ability and the tools for their caring role
Training Common Themes Limited time available to carers Training for carers should not replace health and social care and/or specialised carers services Acknowledge the expertise of carers Training must be relevant and based on needs to be of benefit to carers Training in flexible formats
