Office of the Ombudsperson for Self-Determination Overview
The Office of the Ombudsperson for Self-Determination, headed by Katie Hornberger in the Department of Developmental Services, plays a crucial role in assisting with disputes, investigations, and facilitating solutions. Established under specific laws, this independent office focuses on providing information, investigating complaints, and recommending changes to enhance services. To access assistance or information, individuals can visit the official website, contact via email, or call the designated number provided.
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Presentation Transcript
Office of the Ombudsperson for Self- Determination Katie Hornberger Department of Developmental Services
Introduction Explanation of Role Review of Activities What the Ombudsperson Doesn t Do Measures of Success How to Get Assistance Questions Agenda
Introduction WIC 4685.9 Established and independent and autonomous Office of the Self-Determination Program Ombudsperson. The law established rights and duties for the office. The Ombudsperson is appointed by the DDS Director for a term of 4 years and may be reappointed. The person must have adequate training and experience for the role. Calls to the office are confidential unless release is agreed to. Law section (ca.gov) https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=4685.9.&nodeTree Path=9.8.6&lawCode=WIC AB 136 The budget bill signed by the Governor on July 16, 2021 putting that law into effect. Bill Text - AB-136 Developmental services. (ca.gov) https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202120220AB136
Explanation of Role Providing information Assisting RC consumers and families Facilitating solutions to disagreements Investigating Complaints Reporting to the Legislature Recommending changes to DDS and the Legislature
Review of Activities Attend stakeholder meetings Share information Resolve individual matters Investigate systemic matters Facilitate improvement in the program
What the Ombudsperson doesnt do Decide disputes in favor of one party or another Overturn a judicial decision or make a recommendation to a court
Measures of Success The Ombudsperson will strive to: Increase the number of people in SDP Reduce the amount of time it takes to enter SDP Recommend policy change at regional centers and DDS Satisfaction surveys will be sent to all callers to the Office.
How to Get Information or Assistance Website at Office of the Self-Determination Program Ombudsperson - CA Department of Developmental Services Email to SDP.Ombudsperson@DDS.CA.GOV Call 1-877-658-9731
