New Approach to Home Fire Safety Visits Information for Blue Light Partners and Local Authorities

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London Fire Brigade (LFB) is introducing a new strategy for Home Fire Safety Visits (HFSV) to focus on vulnerable individuals. Very high-risk people, such as smokers over 60 living alone with mobility issues and no working smoke alarms, should receive priority HFSVs. Community partners can help identify and refer at-risk individuals. Referrals can be made via a new 24-hour phone number for immediate visits. Those in lower risk categories can use the online Home Fire Safety Checker for tailored advice.


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  1. A new approach to Home Fire Safety Visits Information for blue light partners and local authorities April 2023

  2. LFB have a new Home Fire Safety Visit (HFSV) strategy LFB carries out Home Fire Safety Visits (HFSVs) across London. We come out to your home, or the home of someone you care for, to provide personalised advice about fire safety. We also provide an online checker which will give you tailored advice to keep your home safe. This is free and easy use. LFB are changing our approach to Home Fire Safety Visits (HFSV) with us moving to a new strategy on 3 April 2023. This will allow us to allocate the majority of our safety advice resources to the most vulnerable Londoners. Full details can be found on our website Home Fire Safety | London Fire Brigade (london-fire.gov.uk) As a valued community partner, there are two things you can do to help: you can help us identify and refer people who are at very high risk who would most benefit from a Home Fire Safety Visit you can play a vital role in helping us reach a large audience with our messaging about our online Home Fire Safety Checker The following slides set out some information on our risk categories and how you can sign post your networks and people you work with to the most appropriate option.

  3. Very high risk people should receive a HFSV as soon as possible LFB would categorise an individual as being very high risk if they have all of these six characteristics. smoker living alone over 60 years old in receipt of care (informal, formal or both) no working smoke alarms in their home user of mobility aids, or chair/bed bound A very high-risk individual can also be identified if they are at risk or are a victim of arson. We ask agencies who work with very high risk people to refer them immediately for a HFSV. Details on how to do this follow.

  4. An example of a person we would classify as very high risk A person meeting the very high risk criteria would be someone who is over-60 and living alone. They would be a regular smoker of either hand-rolled or manufactured cigarettes. They would be living with reduced or limited mobility, making it more difficult to escape in the event of a fire. This could include people who spend a significant proportion of time in bed or in a chair due to mobility or health reasons. Very high risk people would also not have any working smoke alarms in their home. They would also be in receipt of either formal care through an agency or informal care through friends, family or a support group, such as through a faith group.

  5. How to refer very high risk people for a Home Fire Safety Visit A new 24-hour phone number is available for blue light partners and local authorities If you identify anyone who falls into the very high risk category you can call 0208 536 5955 24/7 to book an immediate HFSV. This will ensure their home can be visited with 4 hours. Those who may fall into a lower risk category can also use the checker which will provide fire safety advice tailored for their homes. Home Fire Safety Checker | London Fire Brigade (london-fire.gov.uk)

  6. Help us reach a large audience with our messaging about our online Help us reach a large audience with our messaging about our online Home Fire Safety Checker Home Fire Safety Checker LFB will be running information campaigns about the online Home Fire Safety Checker tool once the new strategy is in place. As part of this LFB will be providing content and information which can be shared on social media feeds, in newsletters and magazines and on other channels. Please share the best contact at your organisation for us to share this communications information with. Home Fire Safety Checker | London Fire Brigade (london-fire.gov.uk)

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